Ecowarmth Avaliações 

27
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We have recently had a lot of work carried out in our bathroom almost a total refit by Carl and Mark from EcoWarmth. We cannot fault or praise them highly enough. We had a few minor issues that were d... Ver mais

Avaliado com 5 de um total de 5 estrelas

If anyone needs a new boiler use Ecowarmth. Their customer service is simply amazing. Firstly they tried to fix my dated Powermax. When it finally died - they gave a very competitive quote. However -... Ver mais

Avaliado com 5 de um total de 5 estrelas

My central heating packed up - explained house was freezing and had kids here........ they managed to fit me in that same day and fixed the issue withing mins ! Excellent Service from Laurie at the of... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Edited: Their replay is a bunch of lies!! Zero starts given!! They visited me for annual gas safety check and made so much mess in my kitchen floor with their dirty boots and killed my beautiful p... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de aquecimento

Informação fornecida por fontes externas variadas

We are a Gas Safe accredited, highly-experienced Central Heating & Plumbing Company serving customers throughout Newport, Cardiff and the surrounding South Wales region


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

27 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(27)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent workmanship

We have recently had a lot of work carried out in our bathroom almost a total refit by Carl and Mark from EcoWarmth. We cannot fault or praise them highly enough. We had a few minor issues that were dealt with immediately which really did impress us. We would highly recommend this company for any plumbing related work.

2 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Will always use

I honestly can't believe some of the negative reviews I've seen – my experience with Ecowarmth in Risca has been nothing but excellent over the years.

They’ve serviced my boilers for a long time now, and I wouldn’t go anywhere else. Always courteous, reliable, and professional – plus they leave everything clean and tidy, which I really appreciate.

It’s rare to find a company you can trust completely, but for me, Ecowarmth is that company. I wouldn’t use anyone else!

10 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Such a mess they left

Edited: Their replay is a bunch of lies!!

Zero starts given!! They visited me for annual gas safety check and made so much mess in my kitchen floor with their dirty boots and killed my beautiful plants growing with care outside my window. When I saw all the trampled branches and completely destroyed I wanted to cry. Who do such things coming to someone's house and destroys their belongings!! Kills plants, brings dirt to the kitchen and not even bringing tools for boiler checks and regulation?!! They didn't even care what they do!! I don't recommend this company at all!

7 de outubro de 2024
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Hi Magdalena,

Apologies this has taken a while to be replied to - needed to conduct conversations with the engineers that had called to you.

The engineers that came to your house are recalling actually trying their best to keep their muddy boots away from clean floors and wipe feet on mats as it was an incredibly rainy day.

The engineers do carry shoe covers - However, we can only apologise for this as staff safety regulations say they are not meant to increase the risk of slipping on hard floors with plastic shoe covers on, this is the reason why they were not used.

Our apprentice engineer 'Zak' who was attending with our Gas Safe registered senior engineer 'Gary' had informed us that he regrettably did trip over into the plants (he has just recovered a broken arm therefore he was unable to save himself from falling into said plants) We are ware this seems a convenient excuse however, genuinely this can be proved to you.

As well as this we are also aware that when Zak had tried to test the gas metre, it was obstructed - which is never advised - by a large bush that our engineers had to maneuver around to complete their work.

As far as your final point regarding our engineers and their tools;
All our engineers arrive to every service with a service kit and boiler analyzer. In addition Gary remembers going out on a separate occasion to his van to retrieve a specific pump to inflate your boilers expansion vessel.

If Gary and Zak had arrived without the necessary tools then they would've never been able to record the readings that we have on file for your boiler. (Which can be found on your Landlords Gas safety inspection certificate )

We are again very apologetic towards your concerns and we hope we have been able to sufficiently inform them.
More than happy to hear from you again to resolve this.

Thank you for your feedback,
The Ecowarmth Team

Avaliado com 5 de um total de 5 estrelas

Ecowarmth serviced by Bosch Worcester…

Ecowarmth serviced by Bosch Worcester Boiler and replaced control and radiator valves for us
The service engineer is very experienced and knowledgeable conducted in a professional and timely manner taking care to be responsible for the repairs
Would recommend that as a service

11 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid

I really regret that I used their service as then realised that they have low working standards or basically no pride in their work. They replaced my old radiator for a new larger one but damaged my wall and made pipes visible on top of skirting board. It looked awful! They put a new termostat but wasn't even straight on the wall!!! As I wasn't happy I called the office and a woman called Karen answered so I asked to speak to the manager, she said: if you tell me the problem I can help, during the discussion she also blamed me that was my fault for not telling them how I wanted the work done because that is the way they do it! (Pipes on top of skirting boards! ) They didn't even discussed it with me and as a customer I was expecting them to do a nice job! She then said that the man that came to my house for the quote didn't have a clue and was new member of staff, she later confirmed that she was actually the manager ( why was it a secret when I asked to speak to the manager?) and said that would send the owner of the company to apparently fix the mess , he did a slight better job and filled the holes on the wall but not really properly and I could see that he doesn't have a clue what " aesthetically " means , they just don't care if looks awful!
So don't waste your Money like I did .
I will never use this company ever again !!! so at the moment saving money to have it fix properly and hide the pipes behind the wall as it should be done by professionals.

13 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't trust this company

Don't trust this company. Their engineers are not professional and don't know how to fix the boiler simple leaking problem. All they know is asking for more money without resolving existing problems. If you want to ask them to sort out, then they ask you to pay them more, you need to pay first, they work after. Also they will not guarantee any work they did and no promises at all.

21 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant and Trustworthy

Absolute pleasure to recommend this company! They did everything as planned/promised and apologized after completion for disruption, etc; yet I didn't really "get" what they were talking about as we had the anticipated amount of disturbance you should expect with a job of this nature (complete boiler replacement, flush existing system, existing radiators overhauled, more ....) so no apology necessary. They were in-and-out, very quick, very clean and no trace of them having ever been there when all the work was done. A total pleasure and a really good company. Individually a fantastic bunch of guys with great personalities.

14 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

You simply must use Ecowarmth !

If anyone needs a new boiler use Ecowarmth. Their customer service is simply amazing. Firstly they tried to fix my dated Powermax. When it finally died - they gave a very competitive quote. However - what sets them apart is Carl and his teams workmanship! . Totally professional, clean, tidy and hidden !!! Their attention to detail is second to none. Fantastic service and truly highly recommended.

16 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent boiler replacement service

From the quotation for a new boiler and radiators to the installation everything was excellent. The advice given was by Mark was comprehensive, the quote competitive and fitting by Carl and Lewis professional and efficient.
Everything was thought of, from covering carpets to hiding pipework inside and out of the house.
We were recommended to use this company and are really happy with the outcome, so would happily recommend to others.

13 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top quality work & great to deal with!

I had a new top quality combi boiler and other works recently carried out by Ecowarmth.
Their standard of work and efficiency is absolutely top notch ... plus they are a great, friendly company to deal with.
Everything has been installed to the highest standards by the team, and they are competitive on pricing.
I would recommend them very highly indeed.

2 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick friendly service!

With the panic of the carbon monoxide alarm going off in the night, the next worry was getting someone to check the boiler in this current working environment.
Not a customer, however friendly service start to finish, understood the situation and were able to provide an excellent priced service on the same day!!! Very knowledgeable and friendly engineer by the name of Carl.
Couldn't recommend enough!

15 de maio de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service - thank you

My central heating packed up - explained house was freezing and had kids here........ they managed to fit me in that same day and fixed the issue withing mins ! Excellent Service from Laurie at the office who sorted everything seamlessly and the engineer was great too. Would use again for sure and definitely recommend them - Thank you ecowarmth

26 de fevereiro de 2020
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Thank You Louise.
That's lovley to read back and it makes us proud that you feel this way.
We very much appreciate your review and look forward to supporting you in the future.
Always happy to help.

Laurie and #TeamEcowarmth

Avaliado com 1 de um total de 5 estrelas

friendly but unfortunately not good

friendly people but unfortunately not fixed our issues! so have thrown good money after bad. had a boiler fitted with them 2 yrs ago which was fine, but young lads took my units down to fit it and distorted it so badly we couldn't close the doors on the cupboard. hubby finally took them down to have a look at them to find they had also put large screws down through the plinth and straight through front of both cabinets on the front edge splitting the wood. we had them out 3 times to fix a leak under our sinks and this wasn't rectified. We called them to give them another go due to having a problem with heating and again the 2 taps that were still dripping and also a dripping sink tap. we were told that we needed a new tap in the kitchen so i offered to go get one to be fitted straight away and was told that there is no way that would be fitted today as he was busy even though that was booked in on the job. He couldn't fathom out what was wrong with our heating but finally got it working and said the boiler wasn't set correctly and its a wonder we didn't have issues with hot water, I advised they are the only people who have touched the boiler charged £60. Told i would need to re book taps as another job and was quoted it would be around £120.00 for a new tap to be fitted and leaks to be sealed. tap in kitchen fitted and hot water is literally trickling out so un-use able no offer of solution with plumber. he sealed taps upstairs and after he left the tap upstairs leaking worse than ever. I called them back and was told no one in the office, as it was 4.30 pm no offer to send some one out to rectify the problem quite shocking. I was told they don't work weekend and we will need to speak to them on Monday. since then the new tap on the sink in kitchen have started leaking so everything under sink was wet too. I'm really annoyed as i now have to fork out to get this fixed by someone else sorry to say i wont be having them back. A good plumber should be able to fix a simple problem. Cannot understand confusion as problems we encountered were mentioned to plumbers who came and yes more work was booked in last week to fit tap and fix leak that had been attempted 4 times by you and still not fixed by you and in fact leaking worse. And to boot leak on new tap your plumber fitted under the sink. As you can understand I’m really not happy. Top hat on it was when I called to advise we still had leaks Friday instead of trying to rectify the problem I was told no one there now and you don’t work weekends not the response a customer expects.

9 de fevereiro de 2020
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Hello, Mrs Timbrell
We are very sorry for your concern.
We are also a little confused, the history that you've outlined doesn't match what we recollect.

A member of the team will call you to discuss this.

I can assure you that your description of the quality of service does not fall inline with the standards on which we pride ourselves. The same standards upon which our excellent reputation has been built.
Needless to say, this is something that we take very seriously and would like to get to the bottom of it as soon as we can and at your convenience.

We were also under the impression that more work had been booked in to be carried out at your premises only last week.

#TeamEcowarmth

Avaliado com 5 de um total de 5 estrelas

I've been a customer of theirs for a…

I've been a customer of theirs for a number of years and they have always provided a great service. Last night a fault came up on my boiler and resulted in no heating or hot water. I called Eco Warmth first things this morning and after initially trying to troubleshoot and resolve over the phone, they managed to get a couple of Engineers out today, in between all the other jobs they already had planned. They understood straight away what the problem was and it was all resolved within 10 minutes. Fantastic service.

18 de outubro de 2019
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Thank you Ali!
Lovely to hear those kind and positive words.
Thank you for your loyalty over the years, we look forward to many more
#TeamEcowarmth

Avaliado com 5 de um total de 5 estrelas

Excellent service

We are very pleased with the central heating installation work carried out by EcoWarmth. The work was carried out quickly and cleanly. We would not hesitate to use their services again.

13 de outubro de 2019
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Thank you for your kind words and taking the time to write a review for us, Joanne.
It's very much appreciated and we look forward to supporting you in the future.
#TeamEcowarmth

Avaliado com 5 de um total de 5 estrelas

Fantastic service and workmanship

When my 20 year old boiler finally gave up the ghost, choosing a company to replace it was a mind boggling exercise due to the sheer numbers of companies available.
It wasn`t just good luck that I chose Ecowarmth because my very first contact with them gave me great confidence in their ability to deliver.
Callum arranged for Mark, one of their engineers to visit me to provide a quote and he valiantly tried to get my boiler working. Although his efforts were unsuccessful, he was clearly a knowledgeable and experienced tradesman who dealt with my queries honestly and professionally. This was followed up promptly with a detailed and concise quote and after speaking with Keran, one of the company directors, we agreed a very competitive price and delivery timescale.
Morgan and Jack arrived promptly on the arranged date and 10 hours later the boiler was fitted and working perfectly. They worked tirelessly and efficiently and on finishing the work they tidied up and left my home spotlessly clean
I cannot recommend this company more highly and thank them all for a job superbly done.

9 de julho de 2019
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Wow! Thank you Mark, your very kind (and impressive) review is very much appreciated.
We hope to provide with a top class service for years to come. We work very hard to ensure standards are of a high level and receiving reviews like this make us feel really proud
Thank you.
TeamEcowarmth

Avaliado com 5 de um total de 5 estrelas

What a wonderful service

What a wonderful service. I had a gas leak and they arrived within an hour. It was the valve in the boiler which was fixed quickly. Everyone is so friendly and helpful and I couldn't recommend them enough.

3 de maio de 2019
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Sue, your kind words mean a lot to us.
We are very proud that you noticed the welcoming and accommodating approach that we have to customers; we really work hard to ensure this.
Thank you for your custom
Team Ecowarmth

Avaliado com 5 de um total de 5 estrelas

Friendly and reliable service!

8 de novembro de 2018
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Thank you, Joanne. Thats nice to know that you regarded us in this way. It's not just about great work, it's also about great relationships! Thank you for your custom!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service , good value and very friendly reliable engineers who went over and above.

7 de novembro de 2018
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Thank you Marc. We do try install a culture of pride and thats why we will always go over and above. Thank you for your kind words and custom

Avaliado com 5 de um total de 5 estrelas

Would highly recommend this company

Would highly recommend this company.very friendly and helpful. They have done work at my property's for many years.what ever the problem is they always fix it to a high standard and never leave any mess after them. Very good price quotes.

28 de outubro de 2018
Avaliação não solicitada
logotipo da Ecowarmth

Resposta da Ecowarmth

Thank you Sinead. It's been great having you as a customer over the years and we very much appreciate your custom! We look forward to coninuing to provide a first class service for you. Thank you for the kind words, they mean a lot to us

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