edel-optics.com Avaliações 792

Nem veszik fel a kapcsolatot a rendeléssel kapcsolatban. A Paypal tol visszatérítést kértem Csaló Weboldal

Edel optics delivery partner failed to deliver my order, and the edel optics are refusing to refund me, despite it being nearly 30 days since I placed the order, and despite me expressing a wish to cancel the order. They say they have to 'complete an investigation' with UPS, which could take 20 working days. This is a Christmas present which I have been forced to order from another firm, I wish I had done this to begin with. Amongst the worst customer service I have experienced. Do not order from this firm or you risk being out of pocket.

Ordered a pair of sunglasses and they were uneven unfortunately. They kindly offered to deliver another pair same model but the replacement was uneven as well! Wondering if they resent the same pair, honestly.
165 EUR and really felt fooled!
Won't use it again and I recommend the same to all the readers here.

They are not professional,dont respect the warranty terms,

No refund,no goods
I prepaid 3 pair of sunglasses through bank transfer and I never received my order. I asked for refund and I never received it. They claimed financial problems of the company. They take customer's money and still operate.

edel was the only place I could find the frame style I was after. The purchase was smooth, even though international (Germany to the US), and no issues.

Ich habe die Brille vor über einem Jahr zurückgesendet, jedoch bis heute weder eine Rückerstattung erhalten noch die Ware zurückbekommen. Als Begründung wurde mir die Anmeldung eines Insolvenzverfahrens mitgeteilt. Daher empfehle ich, bei diesem Anbieter Vorsicht walten zu lassen.

I do not recommend it!!! They sent the wrong glasses that I ordered, I returned the glasses, but I did not get my money back. I wrote maybe 10 letters - the robots politely answer and keep promising to return them, but I do not have the glasses and money

Do not trust Edel Optics! Their European and American sites redirect customers who identify Brazil as their country to a site with a Brazilian domain, written in Portuguese, that displays prices in reais. It accepts orders and promises deliveries—but they do not deliver to Brazil!

This was confirmed by their customer support agent, who offered no explanation why their Brazilian site is accepting orders and promising deliveries they have no intention to fulfill.

Reading the other reviews here offers some clues. The company declared bankruptcy in 2024, and a large number of customers since then have complained they were not refunded the money they are owed.

Of course this does not provide an excuse why they continue to direct customers to a Brazilian site where they accept orders they have no intention to fulfill.

I ordered a DG frame -2 items a few months apart. Same code, same brand they didn't look identical. So one of them was fake!!!

Received counterfeit item, no word from anyone. Had to do a return. Didn't get my money. To get my money back I had to do a chargeback with my cc company. This all took couple of months. Non existent customer service.

Saw new Ralph Lauren 2025 sunglasses in store here in Sweden on 22th juli before two days for 3000 kr. Then i checked on internet if i could find the same but lowest price and i found on site Edel Optics for 1700kr. I purchased direkt and paid UPS for delivery next day hoping its possible.
Then i read comments on Trust Pilot, stupid i know ..and went dissapointed.
Guess what ..i got my sunglasses today, two days after. They are amazing, original, perfekt ..im stunned!
All best Edel Optics!

Mvh
Arijana

Worst company

The glasses were delivered to PayPal address not the address I entered. I found no contact information on the website when filling the address. No one lives in the old address anymore as I moved countries. I would like it re delivered or refunded.

I appreciate my first order from Edel-Optics.
I ordered Persol sunglasses with standard delivery, and I received them in just 3 days. The response was quick, and the order was accurate.
Highly recommended!

I m rating 4.5 stars

I ordered two pairs of glasses. In the first shipment, I received one correct pair and one incorrect pair. However, the customer service team was very responsive via email, and once I returned the incorrect pair, I received the replacement within a week. The product also appears to be original—it came with the brand box and an authenticity card.

Overall, I'm satisfied with my experience and wouldn’t hesitate to order again.

Ich habe am 15. April bei Edel-Optics eine Brille bestellt und extra für UPS Expressversand bezahlt, da meine alte Brille kaputt war und ich dringend Ersatz brauchte. Die Lieferung kam erst am 8. Mai – also 23 Tage später.

In der Zwischenzeit musste ich 165 € aus eigener Tasche für Kontaktlinsen mit Blaulichtfilter zahlen, da ich aus medizinischen Gründen nicht ohne Sehhilfe sein kann. Trotz mehrmaliger Kontaktaufnahme wurde mir lediglich der Versandpreis von 6,90 € erstattet – und als „Entschädigung“ ein 10%-Rabattcode angeboten, den ich definitiv nicht nutzen werde.

Der Kundenservice war unpersönlich, ausweichend und hat keinerlei Verantwortung übernommen. Ich habe mittlerweile ein Verfahren über PayPal eingeleitet und prüfe weitere Schritte. Nachträglich habe ich gesehen, dass viele andere Kund*innen ähnliche Erfahrungen gemacht haben.

Wer auf zuverlässige Lieferung und ernstzunehmenden Kundenservice angewiesen ist, sollte hier nicht bestellen.

Good support after a couple of emails

I ordered Tom Ford FT1089 sunglasses and received a completely wrong case — way too small. After multiple emails explaining the issue, all they offered was:

return everything and wait weeks for a replacement;
or spend another €200 on a second order and hope for a refund.
I bought these for the summer season — waiting a month is not an option. And I refuse to waste more time fixing their mistake.

Their service is slow, robotic, and completely unhelpful. If they can’t guarantee a proper product, I seriously question the authenticity.

Not what you expect from an EU-based seller. Avoid.

I ordered some Ray-ban sunglasses from edel-optics without seeing lots of these negative reviews. I panicked and thought I may have made a big mistake. I was wrong! The sunglasses arrived really quickly and are great. They were a good price and also edel-optics were one of the only places that actually had them in stock. Very happy with my purchase.