edel-optics.ie Avaliações 

163
O TrustScore é 4 de um total de 5

3,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought a pair off Prada sunglasses honestly there quality arrived well packaged in original case.Delivery is a bit long but i didn’t mind the wait some great deals to be had so will definitely be buyi... Ver mais

Avaliado com 4 de um total de 5 estrelas

Decent deal if you’re patient Bought the Ray-Ban RB3928 for €136 — great price. Pros: • Genuine Ray-Ban sunglasses with good quality and perfect fit. • Support was polite and tried to fix th... Ver mais

Avaliado com 2 de um total de 5 estrelas

Second time I've had a bad experience. This time, my delivery is 7 weeks. No sign, no refund, no help. Only "we're still trying to find where your product went" . It's irrelevant, it didn't get to me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered several Oakley sunglasses from Edel Optics and have never been let down. The price is almost always the best deal available and the product arrives on time and in perfect condition. I... Ver mais

Detalhes da empresa

  1. Loja de óculos de sol
  2. Fornecedor de Lentes de Contato
  3. Distribuidora de óculos

Escrito pela empresa

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

163 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 16% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(163)

12 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing, top quality sun glasses, carefully packaged and delivered, on time, I will order again and highly recommended 👍

13 de abril de 2022
Avaliado com 2 de um total de 5 estrelas

Good price but dreadful customer service

Very good price and delivery was prompt. However, I was unsure about the size of the lens and I emailed support to see what my options were for a return for the larger lens. Unfortunately I have to report that the email was unanswered. In the end I just decided to stick with the glasses I originally ordered. So good price and delivery but appalling customer service. This is a pity as I could not in all conscience recommend this site to a friend.

Note: following reply from seller. Regardless of how busy you are it is common courtesy to reply and acknowledge an email, in fact it is inexcusable for an online retailer to use this excuse.

9 de abril de 2022
logotipo da edel-optics.ie

Resposta da edel-optics.ie

Dear Aengus,

Thank you very much for your feedback. We are very sorry you had this experience and got this impression of us. We are currently experiencing a busy time and even though our responses are delayed, we always get back to our customers. You are very welcome to return the glasses using our free returns label within 30 days. You can also request this on our website: https://www.edel-optics.co.uk/help.html
Let us know if you still want to return or if you need any other help.
Kind regards,
Your Edel-Optics Team

Avaliado com 2 de um total de 5 estrelas

Replacement needed

My glasses came damaged. Packaging and all was good and they came quite fast. Unfortunately I needed to return them and I'll be expecting a replacement.

5 de abril de 2022
logotipo da edel-optics.ie

Resposta da edel-optics.ie

Dear Ricardo,

Thank you for your feedback. We are very sorry your glasses arrived broken. This shouldn't have happened and we are sorry it was your first impression of us. We have sent you a replacement, which is on it's way right now. We hope you like your glasses when they finally arrive!
Thanks again for shopping with us.
Kind regards,
Your Edel-Optics Team

Avaliado com 3 de um total de 5 estrelas

Pros and Cons

Great product offering and reasonable prices with good delivery. My glasses however were completely different to the online images due to illumination of the product which made them appear much lighter and transparent. All in all I was not happy.

29 de março de 2022
logotipo da edel-optics.ie

Resposta da edel-optics.ie

Dear Kieran,

Thank you for your feedback. We are sorry the glasses are not as hoped. You had the option to return the sunglasses if you didn't like them.

Kind regards,

Your Edel-Optics Team

Avaliado com 4 de um total de 5 estrelas

Good value

Good value, quick delivery and quick refund. I had to take 1 star off because I emailed customer service re my return and nobody replied 😏

23 de fevereiro de 2022
Avaliado com 1 de um total de 5 estrelas

Terrible & Worrying Experience! Avoid!

Ordered £300 glasses on 10th February, and apparently still awaiting receipt of goods what ever that means, no further correspondence or update or explanation from company and still not answering any UK calls or emails. Avoid at all cost! I’m about to contact PayPal and open a case against this company! Order No: E-GB22-3359815
UPDATE: 17/03/2022
I have finally received a full refund as of 11/03/2022
Any UK customer wishing to contact Edel-Optics Uk or I.E, should use their Facebook page and contact via messenger! That was the only way I managed to make any viable contact with this company, they replied within hours and having done so, my issues were resolved eventually with a full refund.

21 de fevereiro de 2022
Avaliação não solicitada
logotipo da edel-optics.ie

Resposta da edel-optics.ie

Dear customer,

Thank you for your review and update. We are sorry you couldn't get in touch with us immediately. We are currently in a busy time and responses are taking 1-2 weeks longer than usual, but rest assured we will always get back to you. We are happy you got your refund. Thanks again for shopping with us.

Kind regards,

Your Edel-Optics Team

Avaliado com 1 de um total de 5 estrelas

No customer service

There is an issue with my order NO. E-IE21-3198951, I ordered 2 pairs of sunglasses and got just one and even the one I got I want to return. But as I read the previous comments, no customer service and way too many problems with deliveries. Avoid this website!

Update: so I got response 2 weeks back, they sent me the missing pair which I said I don't want anymore and want to return both. I got an answer to print their return label, which I did. Of course I did not get a return label, I got email in german language that they are unable to send it to me and I have to contact customer support (non existent) through email or phone. I tried the phone call but had to hang up, because the recorded message was in irish language which I do not speak. Sent them an email what to do next. next update in few weeks I guess

16 de setembro de 2021
Avaliação não solicitada
logotipo da edel-optics.ie

Resposta da edel-optics.ie

Hello Matus,

Thank you for your review. We are very sorry this happened and for any inconvenience it caused. As we can see you received the return label and have sent your glasses back. As soon as they have reached us we will process your refund. Thank you for your patience. If you need any further help don't hesitate to contact us.

Kind regards,

Your Edel-Optics Team

Avaliado com 5 de um total de 5 estrelas

Fantastic Service!!!!

I couldnt have asked for better service, delivered to ROI within 20 hours of ordering. €100 cheaper than any other shop/website as a certified RayBan reseller, I had read bad reviews about delivery but I had 1 of the better experiences and will order again.

14 de setembro de 2021
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais