Bought a pair off Prada sunglasses honestly there quality arrived well packaged in original case.Delivery is a bit long but i didn’t mind the wait some great deals to be had so will definitely be buyi... Ver mais
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Veja o que dizem as avaliações
Decent deal if you’re patient Bought the Ray-Ban RB3928 for €136 — great price. Pros: • Genuine Ray-Ban sunglasses with good quality and perfect fit. • Support was polite and tried to fix th... Ver mais
Second time I've had a bad experience. This time, my delivery is 7 weeks. No sign, no refund, no help. Only "we're still trying to find where your product went" . It's irrelevant, it didn't get to me... Ver mais
A empresa respondeu
I have ordered several Oakley sunglasses from Edel Optics and have never been let down. The price is almost always the best deal available and the product arrives on time and in perfect condition. I... Ver mais
Detalhes da empresa
Escrito pela empresa
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Informações de contato
Nobistor 16, 22767, Hamburg, Alemanha
- +35 31 4372383
- info@edel-optics.ie
- www.edel-optics.ie
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing
Amazing, top quality sun glasses, carefully packaged and delivered, on time, I will order again and highly recommended 👍
Good price but dreadful customer service
Very good price and delivery was prompt. However, I was unsure about the size of the lens and I emailed support to see what my options were for a return for the larger lens. Unfortunately I have to report that the email was unanswered. In the end I just decided to stick with the glasses I originally ordered. So good price and delivery but appalling customer service. This is a pity as I could not in all conscience recommend this site to a friend.
Note: following reply from seller. Regardless of how busy you are it is common courtesy to reply and acknowledge an email, in fact it is inexcusable for an online retailer to use this excuse.

Resposta da edel-optics.ie
Replacement needed
My glasses came damaged. Packaging and all was good and they came quite fast. Unfortunately I needed to return them and I'll be expecting a replacement.

Resposta da edel-optics.ie
Pros and Cons
Great product offering and reasonable prices with good delivery. My glasses however were completely different to the online images due to illumination of the product which made them appear much lighter and transparent. All in all I was not happy.

Resposta da edel-optics.ie
Bought pair of Prada sunglasses for my…
Bought pair of Prada sunglasses for my wife. They were genuine and in perfect condition. Paid extra for next day delivery and to my surprise were delivered next day. Would but again.
My glasses frames are perfect
My glasses frames are perfect. They arrived very quickly and they are very good quality. Ordering was easy.
Everything about this transaction was…
Everything about this transaction was excellent. Price, shipping time etc all great. The product itself was exactly as expected.
Good value
Good value, quick delivery and quick refund. I had to take 1 star off because I emailed customer service re my return and nobody replied 😏
Terrible & Worrying Experience! Avoid!
Ordered £300 glasses on 10th February, and apparently still awaiting receipt of goods what ever that means, no further correspondence or update or explanation from company and still not answering any UK calls or emails. Avoid at all cost! I’m about to contact PayPal and open a case against this company! Order No: E-GB22-3359815
UPDATE: 17/03/2022
I have finally received a full refund as of 11/03/2022
Any UK customer wishing to contact Edel-Optics Uk or I.E, should use their Facebook page and contact via messenger! That was the only way I managed to make any viable contact with this company, they replied within hours and having done so, my issues were resolved eventually with a full refund.

Resposta da edel-optics.ie
Quick postage and item exactly as…
Quick postage and item exactly as described. Best price online. What else needs to be added? Full recommendation.
Very good value,fast delivery
Great quick service will buy again
Good pricing on all frames.Good service…
Good pricing on all frames.Good service and communication.Fast delivery would highly recommend.
No customer service
There is an issue with my order NO. E-IE21-3198951, I ordered 2 pairs of sunglasses and got just one and even the one I got I want to return. But as I read the previous comments, no customer service and way too many problems with deliveries. Avoid this website!
Update: so I got response 2 weeks back, they sent me the missing pair which I said I don't want anymore and want to return both. I got an answer to print their return label, which I did. Of course I did not get a return label, I got email in german language that they are unable to send it to me and I have to contact customer support (non existent) through email or phone. I tried the phone call but had to hang up, because the recorded message was in irish language which I do not speak. Sent them an email what to do next. next update in few weeks I guess

Resposta da edel-optics.ie
Fantastic Service!!!!
I couldnt have asked for better service, delivered to ROI within 20 hours of ordering. €100 cheaper than any other shop/website as a certified RayBan reseller, I had read bad reviews about delivery but I had 1 of the better experiences and will order again.
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