Eden Tyres & Servicing  Avaliações 10.363

Derby branch,
Upperdale Rd
I have been using this place for many years and always received an excellent service. They were good honest people who were very knowledgeable,professional and offered good advice. Obviously them days are long gone as the service I have just received from the new people in charge was absolutely abysmal. I took my car in because it was making a strange noise and asked them to take a look (a previous garage had suggested links and ball joints were wearing ) so I mentioned this. After test driving it to listen for the noise and then checking the car on the ramp, the technician came in and said they definitely need replacing and that’s what is making the noise. Again I asked, that’s definitely where the noise is coming from, to be told, yes definitely. I was quoted £600 ( apparently the parts were costing £380) and it was at least 2 hours work. I agreed to have the work done and upon completion went to pick my car up. I was told that it had been test driven and everything was fine only to find the same noise on my way home. After calling I was told to bring it in next morning so they could have another look. This time another guy test drives it and comes back and says “can’t hear no noise “. I suggested that I go with him and point it out and as soon as it was pointed out to him he says “that’s something else and you probably need to take it to a BMW specialist. Why the hell have you guys just charged me £600 if you didn’t even know what the actual fault was that was making the noise.??? No explanation, no sympathy, appalling behaviour and no customer care. Another thing to note, the receipt had no itemised parts costs or man hours service charge, just the total cost!! Definitely won’t be taking any of our cars there again.

More work carried out today on my car to high standard great service and competitive price.
Staff friendly and aproachable

Mark was his usual helpful self - figured out the cause of the vibration through the steering wheel- now all sorted !!

I CONTACTED ETS WAY BEFORE THIS REVIEW BUT THEY HAVE NOT BOTHERED TO RESPOND.
I booked my car in for a slow puncture repair by phone. During the booking I was told I had a nail in my tyre and I needed a new one. (Main dealer did not find this on there video inspection just before this hence why I thought it was a valve issue.) They didn’t specify where the nail was or why they couldn’t repair it.
I opted to replace both tyres on the axle due to ETS not having the same brand in stock and therefore the tread patterns not matching and an upcoming MOT.
The tyres I chose were not in stock so I agreed to return later in the day to have them fitted while they got them delivered from Tyre Partner (another Eden Tyres company).
I returned and had the tyres fitted. The Manager told me after I paid (2p more than the website price for some reason) that my car was in a bay with the keys in it.
I approached the work bay and my car was deep into the back of it (you could’ve easily got a large car/SUV/VAN in front of it in the work bay). I had to avoid tools and work chests to get to it so that I could drive it out.
Upon arriving home I checked the tyres as I couldn’t in the work bay due to tool chests and tools. And it turned out that Eden Tyres had put not only the wrong tyres on but cheaper tyres!
Long story short, I had the tyres changed the following day, the manager said he’d given the lad a “rollocking” which only made me feel bad for the lad! Poor management say it’s all. Guidance, training and supervision if need is how you help your staff and business surely?! He then offered me a service that the car DID NOT NEED as an apology! He knew it was not needed as I asked him if it was needed and he was SILENT. (Tracking, it had just been done so I knew and he knew it didn’t need it.)
This company is not what it used to be under John Eden.
They also added me to their marketing texts and emails without asking! Any professionalism this company once had is gone and with it my trust.
- In response to your reply. I have already emailed your customer services email address with this information before leaving this review (as stated.)
You didn’t respond nor acknowledge it.

I had a burst tyre and booked for a mobile tyre change with Eden Tyres (who are very local to me) via Blackcircle when I purchased my replacement tyre.
The tyre fitting was booked in for Wednesday 4th February between 12.30 and 5pm but no fitter arrived.
I contacted Eden Tyres and Blackcircle who advised I was rescheduled for Thursday 5th February which was confirmed by email.
A little nervous I called Eden tyres to check on Thursday morning and asked for an ETA. I was told the fitter would contact me when he was in his way. Guess what? Another no show.
No phone call. No apology. No update.
I had to contact Black circle to resolve the situation who rebooked with an alternative garage.
Ive still not received any call from Eden Tyres - they clearly don’t value their customers or have a clue about customer service.

AVOID AVOID AVOID.

Amazing friendly garage and team highly recommend.

Had my brake pads done on my Hyundai by Kyle at ETS melton and they did a great job at a great price - would recommend A*

Always visit the Coalville branch for tyres and similar jobs. Been going for the last 10 years.
Excellent service, very competitive pricing, the lads are always in good humour and happy to help.
Worth calling the branch rather than booking online as they're more flexible that way and they can access a wider range of tyres directly. Very happy to recommend.

Over the moon with my experience with ETS Coalville. First time I’ve taken my car there due to issues with Kwik Fit & Formula One over the last two years.
Not only was the job done properly which is quite rare these days the price was extremely competitive and a pleasant surprise.
I’ve been looking for a trustworthy garage to help with my car maintenance and hopefully just found it.
Very very happy with the work they carried out from start to finish.
They have actually helped me before but didn’t charge me for a loose bolt on my brake calipers.

Always use ets Sutton in Ashfield for tyres, brakes etc. Recently had my car in for a service and a/c re gas, as usually excellent service with helpful and friendly staff.

Perfect service and Friendly staff.

Had 4 tyres fitted and balanced today[wednesday[ am very pleased with the service and helpfulness of the staff, could not fault their commitment and attention to detail. will definitely recommend to friends and family.

Gainsborough branch. Asked us to take out a payment plan to cover expensive repairs which did not need doing. Asked us to pay for issues caused during time they had our vehicle, which didn't exist when we took it in.

Took my car in and asked for 2 new tyres as mine were losing pressure, the guys ordered them for me but when they came to fit them advised that the tyres were not the issue and that fitting them would not solve the problem. The easy thing would have been to fit them and charge me accordingly, very impresssed with the honesty and friendly nature of the team there, will definately be using this garage now going forward, good to see that proper customer service still exists!

You know this is a very popular place judging by the car park! A few weeks ago I called in with a slow tyre pressure reduction. It was looked at and no fault found and no charge made! I was so pleased I booked an MOT with them yesterday. Excellent front desk info from Richard, timely execution as promised and competitive pricing from a local and reccomended firm.

Quality service, advice, fitting. Trustworthy!

Saw these guys after hitting a huge pothole; buckled wheel as a result.

Sorted it swiftly and professionally

Booked yesterday for this morning, so helpful to be able to get in so last minute.
Staff are all so lovely.
Went above and beyond for what I’d booked & incredibly priced too.
Will definitely be using this place more regularly!

Great people,let you know every step of the way, very friendly great bunch x

I visited the Eastwood branch this morning to have my windscreen washer unit looked at as it wasn't working they fitted me in at very short notice and repaired it for me as it was a fuse , couldn't believe it when they said no charge as it was only a fuse ! Thank you so much guys much appreciated from a returning customer