electricshop.com Avaliações 3.161

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was honest sceptical when I saw the price as it seemed too good to be true, and way cheaper than anywhere else, but the reviews were good so I placed my order, and so pleased I did. Not only was the... Ver mais

Avaliado com 5 de um total de 5 estrelas

After extensive Google searches for the cheapest Vacuum Cleaner from what I call a trusted store, I eventually ended up with the electricshop. Other online stores were cheaper, but electricshop ticked... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great buying experience. The TV I bought matched the lowest price I could find anywhere else on the web. No gimmicks, no discount codes, just the best price. Customer service was excellent. Ben from t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just received and used my Dyson V11 advanced vacuum cleaner. Boxed and delivered safely. Great communication about delivery. After searching online found my vacuum at £100 cheaper than other retailers... Ver mais

Detalhes da empresa

  1. Loja de Eletrônicos
  2. Loja de Eletrodomésticos
  3. Empresa de Eletrônicos
  4. Loja de utensílios de cozinha
  5. Loja de refrigeradores
  6. Loja de Televisão

Escrito pela empresa

electricshop.com is one of the most respected independent electrical retailers within the UK. The company has been supplying top brand name consumer electrical goods for over 20 years.Trust & Reliability are the main qualities of this company. Together with competitive deals and free deliveries direct to your home…..you need choose no other online business to supply your domestic electrical products!!. Furthermore when you purchase from electricshop.com, you can take comfort from the fact that the company has many years of experience in the supply and service of top brand name electrical goods throughout the UK, and is financially secure.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Great customer service

I contacted electricshop.com with a query. Ken emailed right back and was very helpful. After a few emails I made my purchase
The delivery was very quick.
I would certainly recommend this company for the excellent customer service. Thank you Ken

13 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Have live stock levels on their site…

Have live stock levels on their site and still managed to oversell to me and a friend.
Reckon they can't get any more stock in to honour the deal but conveniently the price has gone up.

Shysters

30 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the audio pro c5a as I bought…

I ordered the audio pro c5a as I bought the t3 model for my partner 2 years back , I did try to cancel as I didn’t think it would be powerful enough and I wanted the next size up , Ken said unfortunately it had already been shipped , well I’m glad I didn’t , it’s amazing , the sound is awesome in my man cave , the service from these people is fantastic, I will definitely buy from again

28 de novembro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Not so clear, clearpay

Overall a great experience with this company, a wonderful product that turned up well within the 3 days quoted.
My only annoyance is with clearpay credit, it should say in big bold letters that the 4 payments are taken every 2 weeks not monthly as most people would automatically expect. I know I should have read the small print but most people do not, and they took the 1st payment before I had even received the item.
Other than this I will not hesitate to use Electricshop again.

18 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ninja multi cooker died!

My 15 month old £230 Ninja multi cooker stopped working suddenly. The fan broke. Out of retailer warranty and I hadn't registered it with Ninja for a 2 year warranty. I use it every day and was dreading having to buy a new one

Mark at electricshop.com was great. Replied first thing next morning. Was there to help and followed up with a phone call. Ninja verified the issue over a video call and Mark arranged a new unit to come which arrived a couple of days later.

Top class service. Will definitely look to use this company again!

18 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic experience

I had a great experience with this company. Fantastic prices and very quick delivery, I'm impressed!

They kept me updated with emails letting me know about my order until it arrived.

I will definitely recommend to others and I will use this company again.

15 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent in every respect!

Excellent in every respect. A great range of products, very competitive pricing and good communication. Excellent service and quick delivery. Thank you!
Highly recommended.

11 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this company if you want a good…

Avoid this company if you want a good smooth buying experience, use this company if you enjoy the stress and pain of trying to make a purchase

5 de outubro de 2023
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Dear Mr Wallis

In response to your 1 Star Review we refute your comments, we have looked into your order details, checked all email communication and call recordings

You placed an order for a Sony TV with us which was promptly processed and delivery date arranged with you prior to dispatch for 3rd October. At the time you were also clearly advised (over the phone and via email) that in case the delivery failed couriers would charge us for delivery and return costs. Once everything was confirmed with you we arranged delivery on the agreed date

Although you received dispatch confirmation from us and Panther Logistics & a two hour time slot notification, at no point did you contact us to advise of any issues. If you had contacted us we could have advised the couriers to cancel.

When the couriers tried to deliver your order, you advised them that a “wrong item” had been sent and refused the delivery, this is untrue as we supplied the correct item as per your order. Yesterday afternoon during a telephone conversation you advised us that your father-in-law had already purchased the same television for you and that is why you have refused this delivery.

Subsequently you were advised over the phone and via email that the failed courier delivery charges would apply.
In case of any queries on any of the above please feel free to contact us

Customer Services
Electricshop

Avaliado com 5 de um total de 5 estrelas

excellent customer service

unfortunately there was a fault with the mission amp - Ed in sales arranged for an immediate DPD exchange by the next delivery

excellent customer service

26 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic customer service!

Fantastic customer service!! I ordered through a third party company and there was a problem (due to the third party company) but customer service couldn’t have been any more helpful and obliging and they sorted the whole thing out immediately!! Thank you guys for helping and for keeping 5* customer service alive! They obviously believe in total customer satisfaction above profit - not many left but I will certainly be using this company again! Thank you so very much

15 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, have used to order online and no issues and had to contact them about an issue (not their fault) an d was handled very well. Appeared very knowledgable too. Would order from again.

21 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible Arrogant Customer Service

Terrible arrogant customer service. More like dealing with someone on EBay- actually that’s probably not fair on most Ebay traders. More interested in what can’t do than can do. Ordered Samsung Frame, advert didn’t specify colour frame (available in wide choice). I think these guys won’t be around long .

11 de agosto de 2023
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Hi Daniel

In response to your review and comments in regard to your telephone conversation with a member of our team.

I have looked into your order in detail and listened to the phone call recordings. As standard, the Samsung Frame TV that you ordered only comes with a Black Bezel, this is not sold with any colour Bezels when supplied by Samsung themselves, this is also same with all other retailers for the standard model number

You were advised that other colour bezels are available as an optional extra which is the same from all retailers. You called our sales dept after placing an order asking for a Price Match with a company who is selling a refurbished version of this TV and not brand-new stock nor did it include Free 5 Year Warranty as with ours, hence this request was declined and the reasons why was explained in regard to our price match criteria.

You also asked if we would give you a White Bezel free of charge and were advised that we don't hold these in stock but did offer you a £20 goodwill discount towards your order and also advised that we are unable to offer any further discount on this. I don’t feel that your comments about our customer service team not been able to offer you more discount makes them “Terrible or Arrogant” Your questions were answered in detail and politely.
Subsequently you decided to cancel your order which was processed for you within a few minutes of us receiving your confirmation.

Regards

Ken
Customer Services Manager
Electricshop

Avaliado com 5 de um total de 5 estrelas

Getting it Right

Having just moved house, with some confusion on my part in terms of address and postcode, it was great to see the support from the electricshop team to get it right. The product is of great value and quality (Sebo upright vacuum). DHL delivered exactly on time, next day.

4 de agosto de 2023
Avaliação não solicitada

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