electricshop.com Avaliações 3.159

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

After extensive Google searches for the cheapest Vacuum Cleaner from what I call a trusted store, I eventually ended up with the electricshop. Other online stores were cheaper, but electricshop ticked... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great buying experience. The TV I bought matched the lowest price I could find anywhere else on the web. No gimmicks, no discount codes, just the best price. Customer service was excellent. Ben from t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just received and used my Dyson V11 advanced vacuum cleaner. Boxed and delivered safely. Great communication about delivery. After searching online found my vacuum at £100 cheaper than other retailers... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very helpful good price item delivered as promised. I was very happy with the delivery company DPD I liked that there was a security method check on delivery.

Detalhes da empresa

  1. Loja de Eletrônicos
  2. Loja de Eletrodomésticos
  3. Empresa de Eletrônicos
  4. Loja de utensílios de cozinha
  5. Loja de refrigeradores
  6. Loja de Televisão

Escrito pela empresa

electricshop.com is one of the most respected independent electrical retailers within the UK. The company has been supplying top brand name consumer electrical goods for over 20 years.Trust & Reliability are the main qualities of this company. Together with competitive deals and free deliveries direct to your home…..you need choose no other online business to supply your domestic electrical products!!. Furthermore when you purchase from electricshop.com, you can take comfort from the fact that the company has many years of experience in the supply and service of top brand name electrical goods throughout the UK, and is financially secure.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I purchased a shark stick vacuum…

I purchased a shark stick vacuum cleaner from the electricshop the price was the best in UK the service was fantastic communication spot on delivery first class

22 de novembro de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Good evening Mr Irwin, Thank you for review it is really appreciated by everyone at Electricshop

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Bought an amplifier - really good value. I wasn’t sure if the amp was faulty or my speakers were a problem. Contacted electric shop. Sunny called back and sorted return and check immediately. All was well but still sent out a new unit. Superb helpful customer service and great communication

15 de novembro de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Thank you for review

Avaliado com 5 de um total de 5 estrelas

Easy to use website

Easy to use website, good prices, very quick delivery. What's not to like?

15 de novembro de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Thank you for review it is really appreciated

Avaliado com 5 de um total de 5 estrelas

Will definitely use again

Brilliant, quick service and great pricing.

9 de novembro de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Many thanks for your review it is much appreciated

Avaliado com 5 de um total de 5 estrelas

Easy to use web site

Easy to use web site. Great price and quick delivery. Purchased a Roberts Blutune 300 radio / CD player. Very happy with both product and service.

8 de novembro de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Many thanks for your review it is much appreciated

Avaliado com 5 de um total de 5 estrelas

A fantastic customer experience

I can't praise ElectricShop highly enough. Rang up about an open box item on their website and spoke to Ed. He found that the item had been sold, but was able to offer a brand new one at a really good price. And I had it in my hands 36 hours later (on a Saturday!).

Ed was really helpful and efficient. It's so unusual, these days, to actually speak to a human being who then really makes things happen. A fantastic customer experience.

5 de outubro de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Many thanks for your review it is much appreciated

Avaliado com 1 de um total de 5 estrelas

Purchased a washing machine that was…

Purchased a washing machine that was not as described was to large for our kitchen contacted them as was told to alter my kitchen to make it fit refused a refund after weeks of calls finely took washer back but charging me nearly £100 to return it do not buy from these jockers still no refund as of yet

22 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bought a Samsung washing few months…

Bought a Samsung washing few months back...its been making a knocking noise from day one..
I've been dealing with Sonny who promises everything and delivers nothing...I've had 3 engineers out and 2 over the phone trouble shooting and it's still knocking like a bag of spanners...I've asked for my case to be referred to a manager or a boss but always refused...I've asked for a replacement but refused..issue still ongoing..still awaiting Sonny to get back to me after numerous promises..purchased through Amazon so only option to prepare a case with them..I've been more than accommodating in trying to accept a repair on a brand new and quite expensive washing machine..bad experience with this company

12 de agosto de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Hello

We have looked into and can confirm that this purchase was not placed on Electricshop.com
If the order was placed via our sister company or marketplace please contact them for any assistance, thank you

Avaliado com 1 de um total de 5 estrelas

Not helpful at at all

Not helpful at at all. Bought a Dyson fan. Stopped working after a few days. Asked to speak to a manager was told the manager was in meetings all day. Asked for a complaint to be logged Sunny the agent refused to log a complaint and told me to email. Terrible

24 de julho de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Dear Miss Precious

We are disappointed to see that you have posted a 1 Star review
Please be assured that we take our After Sales Customer Service very seriously and pro-actively deal with and if necessary get involved ensure that any issues are resolved in temely manner for our customers
We have investigated and check all communication relating to your order including phone call recordings

When you spoke to Sunny in our customer services dept yesterday he advised that we could arrange a collection from you at our cost and organise a replacement for you once the Dyson fan been tested and the actual fault confirmed
You also advised that you had already spoken to Dyson UK on Sunday and they had done some trouble shooting with them & said "its 24 degrees outside and just wanted it sorted" Sunny also requested that you emailed us to confirm the exact fault or issue that you were having to ensure that once the fan was received back it would be dealt with by our technicians without any delays and to avoid any confusion
However you were not happy with this response and asked to speak to the manager who unfortunately was unavailable at the time

In this instance correct procedure has been followed and we can assure that our customer service team are more than willing to get this resolved for you but so far we have not received an email from you regarding the issue/confirmation of the exact fault with your Dyson Fan.
If we can assist any further please free to email: customerservice@electricshop.com or call 01707 802030

Regards

Ken
Customer Service Manager

Avaliado com 5 de um total de 5 estrelas

Fantastic Customer Service

Initial item was received damaged, not the fault of ElectricShop it must have been damaged when packed by Ninja, Ed in customer services resolved the complaint and went above and beyond even following up via telephone a few days later, he was a pleasure to deal with and he is an asset to your company, I would 100% recommend

3 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to do business with.

The company offered the LG TV at a great price and the web site made it easy to order. Within an hour or so I received a call to arrange delivery. Brilliant.

15 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding service

Outstanding service. Emailed to check stock on a speaker after closing Wednesday. They responded first thing Thursdsy. Ordered Thursday lunchtime. Arrived by 10:00am Friday.

Polite, helpful and speedy. Best of all the ebony Klipsch RP-404C MkII was £70 chesper than any other supplier.

Highly recommended based upon my experience.

31 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought a Washing machine Bosch with a…

Bought a Washing machine Bosch with a big company and they failed the delivery cause they have a big van and they were too lazy too do some reverse in my small driveway, after that they planned a new delivery after 10 days, I chose this company and they have been much faster( delivered after just 1 day with the same type of Van and was all perfect, very good customer service, I read some bad comments about it, it’s not true, I don’t remember the name of the guy but he was really kind and followed me through the process, thanks so mich , highly recommended

2 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great price. Fast Delivery

Ordered a mini hi-fi unit on Friday (they were the best price by far) with free 3/4 day delivery. It arrived on Sunday.

Their website had an article discussing the differences between the current/old/older version of the unit. Wow. Like, really, wowsa.

Couldn't ask for a better experience.

14 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought a washing machine

I bought a washing machine, when received was faulty. would not replace and told me I had to go through Hotpoint (would only sort it out 2-3 weeks later) which legally I did not have to with it being within the 30 days of purchase. he refused to help and told me i was unwilling when I didnt go through hotpoint which was also advised by CAB. Finally returned it for a refund but took a week for them to receive it back and then further week to check if it was faulty (IT WAS). Completely goes against consumer rights and when questioned on this, argues and blames you. would never shop there again.

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da electricshop.com

Resposta da electricshop.com

Sorry to see that you have had a reason to post a negative review, as soon as an issue is reported to our customer services team we take this very seriously and act promptly
Having checked the details of your order we can see that you contacted Hotpoint UK who advised that the fault needed to be confirmed by an engineer, on such occasions their policy and procedures need to be followed. Unfortunately they advised us that we could not arrange a replacement until the fault had been confirmed as it was most unusual for a brand new product & earliest appointment for an engineer’s visit they could give you was in two weeks’ time, this delay was rare but caused due to a backlog issue in their service dept
After you contacted us we also spoke to Hotpoint to see if we could try to speed this process up for you. To avoid any delays we arranged to collect the washing machine from you ourselves and a full refund was processed promptly as soon it was received back and the fault was confirmed.
We totally understand the frustration due to the delay caused by the manufacturer on this occasion and would like sincerely apologise for all the unnecessary inconvenience caused to you.

Regards

Ken
Customer Service Manager
Electricshop.com


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