The worst moving experience
My experience with Elite Furniture Moving Company was extremely disappointing and felt deceptive from start to finish. The company and its associates took advantage of my situation and used manipulative tactics throughout the move.
They initially arrived with a large truck and several strong workers, which gave the impression of professionalism. However, the team moved slowly, procrastinated, and after packing only a couple of items, they pressured me into signing a new contract that was completely different from the original agreement. The updated contract included additional terms and conditions, and they created a sense of urgency by waiting and watching while being “on the clock,” making it difficult to thoroughly review the document. When I insisted on reading it, they became visibly frustrated and loud. I felt intimidated, especially because they already had some of my furniture in their truck.
I was moving a standard 2-bedroom, 1-bath apartment — a job that should reasonably take about 3 hours to load, 3 hours to unload, and about 2 hours of driving. Instead, I was charged for 13 hours plus overtime. What should have cost around $1,200 ended up being over $3,300. They also threatened to withhold my belongings unless I paid the inflated charges.
The customer service was unprofessional, and the entire experience felt predatory. To make matters worse, weeks after the move, they began charging my credit card for unexplained and unauthorized fees, which I consider fraudulent.
I strongly do not recommend this company. My experience was stressful, overpriced, and filled with dishonest practices.