I replaced an old, very basic storage heater. The electrician had to come back multiple times to make it function. Couldn't use the original off peak plug. It's overly complicated to operate. The only... Ver mais
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Veja o que dizem as avaliações
Fast and efficient action in response to a fault with my current heater which had leaked some oil, Elnur replaced the heater very quickly no questions asked, and provided a helpful friendly installer... Ver mais
A empresa respondeu
Elnur Technical support has been fantastic. It took a few phone calls to resolve our queries but each time the agents were extremely helpful. Many thanks especially to Jonathan who waited patiently... Ver mais
A empresa respondeu
Three new HHR heaters installed professionally by R W Bell which seem to be working well. Early days but clearly a great improvement on our 30 year old ones They seem to be warmer and more economical... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Equipamentos e Sistemas de Aquecimento
- Fornecedor de Caldeiras
- Serviço de aquecimento
- Fabricante
- Loja de radiadores
- Fornecedor de equipamentos para energia solar
Sobre Elnur UK
Escrito pela empresa
Quality You Can Trust, Performance You Can Feel
Visit Our Website Contact UsElnur has been a leader in electric heating solutions since 1973, offering a wide range of high-quality products designed to meet the heating needs of both residential and commercial spaces.
Our product line-up includes electric radiators, storage heaters, electric boilers, electric towel rails, panel heaters, and so much more. All engineered with innovation and energy efficiency in mind.
At Elnur, we pride ourselves on our commitment to reliability and advanced technology, ensuring that our customers receive the best in heating solutions.
Discover how Elnur can provide you with efficient, reliable, and cutting-edge heating solutions that stand the test of time. Join the thousands of satisfied customers who have made Elnur their preferred choice for electric heating.
Our Values
Escrito pela empresa
- We're committed to our customers!
- At Elnur, our customers are at the heart of everything we do. Since 1973, we've dedicated ourselves to providing innovative, reliable, and energy-efficient heating solutions tailored to meet your unique needs. Your satisfaction drives our passion for excellence.
- Quality Products, Exceptional Service
- We believe that excellence begins with quality products and exceptional service. For over 50 years, we have been dedicated to delivering top-of-the-line electric heating solutions that combine innovation, efficiency, and reliability.
- Our Product Warranty Guarantees
- We truly believe in our product. As such, we have no problem offering some of the best warranty guarantees the industry has to offer!
Informações de contato
1 Brown Street North, Leigh, WN7 1BU, Greater Manchester, Reino Unido
- 01942 670 119
- technical@elnur.co.uk
- www.elnur.co.uk
New Solar Storage Heaters
4,3
Excelente
236 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very complicated
I replaced an old, very basic storage heater. The electrician had to come back multiple times to make it function. Couldn't use the original off peak plug. It's overly complicated to operate. The only good thing is there's always technical support if you phone the company.
11 de março de 2026
Elnur storage heaters are too bulky
Elnur storage heaters are too bulky. These supposedly modern storage heaters are even more of an eye sore in comparison to the older style heaters, regardless of efficiency, that is if you can find space in your home to install without getting rid of your furniture to make room for the bulky storage heater.
Not very pleased at all
24 de março de 2026
Resposta de Elnur UK
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’re not satisfied with the size and appearance of the storage heaters. We understand that space and aesthetics are important considerations when choosing heating solutions, and we appreciate your perspective.
As the manufacturer, we’d like to clarify that the storage heater's depth is a result of the greater insulation and internal design, which allows the heaters to retain more heat and improve overall efficiency. This is a key part of meeting modern heating performance standards.
We value your review, and will ensure your feedback is passed on to our product development team as we continue to refine our designs.
Thank you again for taking the time to share your thoughts.
Best Regards,
The Elnur Support Team
Good heaters and controls but again a…
Good heaters and controls but again a lot of the heat going into the wall behind the heater.
17 de março de 2026
Resposta de Elnur UK
Hi,
Thank you for your review.
We’re really pleased to hear that you’re happy with the heaters and controls. We’re sorry to learn, however, about your concern regarding heat loss into the wall behind the unit.
In some cases, heat loss can be influenced by wall type or insulation, and there may be solutions to improve efficiency. Our technical team would be more than happy to look into this with you and offer tailored advice.
Please feel free to get in touch with us directly so we can assist further. Call: 01942 670119 / Email: technical@elnur.co.uk. We really appreciate your feedback.
Best Regards,
The Elnur Support Team
Great customer care
Great customer care - Dan @ technical is particularly helpful. Asset to your company
2 de junho de 2025
Resposta de Elnur UK
Hi,
Thank you for your 5-star review!
We're so pleased to hear that you had a great experience with our customer care. Providing excellent service is always our top priority, so your feedback really means a lot to us.
If there's anything we can help with in the future, please don't hesitate to get in touch. Thanks again for taking the time to leave a review!
Best Regards,
The Elnur Support Team
Steve
Steve , was very hard working he was at our cottage before 8:00 and left late after 5:30 he was informative and explained how the boiler worked -would definitely recommend Steve.
26 de março de 2026
Resposta de Elnur UK
Hi Paul,
Thank you for your amazing review!
We're delighted to hear about your positive experience with Steve. His dedication and work ethic really shine through, and it's great to know he took the time to explain everything clearly and left you confident with your new boiler.
We truly appreciate your recommendation and will be sure to pass your kind words on to Steve.
If there's anything you need in the future, please don't hesitate to get in touch. Thank you once again for taking the time to leave a review!
Best Regards,
The Elnur Support Team
Great customer service
Fast and efficient action in response to a fault with my current heater which had leaked some oil, Elnur replaced the heater very quickly no questions asked, and provided a helpful friendly installer to carry out the work. Great to get good customer service which is few and far between from other companies these days, thank you
26 de março de 2026
Resposta de Elnur UK
Hi Shirley,
Thank you so much for taking the time to leave us such a positive review.
We’re really pleased to hear that you were happy with the speed of our response and the replacement process. It’s important to us that any issues are resolved as quickly and smoothly as possible, and we're glad that we were able to deliver that for you.
Your feedback about our customer service truly means a lot, especially as we strive to stand out by providing a helpful and reliable experience. We’ll be sure to pass your comments on to the team.
If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again for your review!
Best Regards,
The Elnur Support Team
I would recommend Elnur storage heaters to anyone replacing old heaters.The heaters are of excellent quality…
The heaters are of excellent quality and were delivered promptly and well packaged. Also I needed to ring Elnur with a query when I was registering my heaters for the warranty. The phone was answered almost immediately and my question answered quickly and courteously.
27 de fevereiro de 2026
Resposta de Elnur UK
Hi,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you're happy with the quality of your heaters and that they arrived promptly and well packaged. It's also great to know that our team was able to assist you quickly when you called with your warranty question.
Providing helpful and responsive customer service is very important to us, so your feedback really means a lot.
Thank you once again.
Best Regards,
The Elnur Support Team
Resposta de Elnur UK
Hi Lennart,
Thank you for your 5-star review.
We’re delighted to hear that you’re happy with the efficiency and quick delivery. As the manufacturer, it’s great to know our heaters are reaching customers quickly and that the overall experience has been a positive one.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy using the heater.
Best Regards,
The Elnur Support Team
Added a further solar storage heater to…
Added a further solar storage heater to my system but couldn't get bit to connect. Rang Elnur technical line (Jonathon) and he immediately solved my problem.
Storage heaters work well.
18 de fevereiro de 2026
Resposta de Elnur UK
Hi John,
Thank you for taking the time to leave your amazing 5-star review.
We’re delighted to hear that your solar storage heaters are working well and that Jonathan was able to quickly resolve the connection issue for you. Our technical team always aims to provide fast and effective support, so it’s great to know we delivered on that promise. I'll be sure to pass your feedback along to him.
If you ever need any further assistance or have questions about your Elnur heaters, we’re always happy to help.
Thank you again!
Best Regards,
The Elnur Support Team
I have 4
I have 4, various sizes of the oil filled wall radiators from this company. My small modern bungalow has quality double glazing, good insulation, and solid doors throughout. I chose to end my gas supply in favour of electricity because I no longer wanted gas boiler service/standing charges. My heaters keep my bungalow warm and this is really a maintenance free alternative to gas.. I needed a small turn off/on switch that broke on my kitchen rad. I found it problematic trying to contact the company and got an email reply from the makers in Spain who very quickly gave me the UK customer service number. I bought 4 switches so I have spares. I received them within 48 hours by post. So far the entire maintenance for these heaters is £20. Over 3 years. Gas boiler services would have cost 600 pounds minimum. I use the independent function on the dial so i don't have to set a program and i just switch them on and off as required. I recommend the heaters and this company. So far reliability is 100%. Would I go back to a wet central heating system? NO I WOULD NOT.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Elnur UK
Hi Megan,
Thank you so much for taking the time to leave your detailed 4-star review!
We’re absolutely delighted to hear that your Elnur oil-filled radiators are keeping your bungalow warm and comfortable, especially with your decision to move away from gas. It’s great to know the heaters have proven to be a reliable, low maintenance alternative and that after three years your total maintenance cost has only been £20. That’s exactly the kind of long term value we aim to provide.
We do apologise that contacting us initially proved a little difficult. However, we’re pleased to hear our colleagues were able to respond quickly and that you received the replacement switches within 48 hours. Your feedback about the contact process is really appreciated, and we’ll use it to keep improving our customer support experience.
It’s fantastic to hear you’re enjoying the simplicity of the independent dial function; heating on your terms, without complicated programming, is something many customers value.
Thank you once again for your recommendation and for choosing us as your heating solution. If you ever need anything in the future, we’re always happy to help.
Best Regards,
The Elnur Support Team
Resposta de Elnur UK
Hi Len,
Thank you for your kind 5-star review.
We're pleased to hear that you found our team members very helpful. We always strive to give our customers the greatest level of care, so we're glad that happened here.
Best Regards,
The Elnur Support Team
Fast delivery; worked first time; customer very happy
Storage heater was delivered within 24 hours. Installed shortly afterwards and the heater worked first time with no problems. Customer reports the room as feeling 'toasty' and is very happy. Based on my experience, I would recommend Elnur without hesitation.
8 de fevereiro de 2026
Resposta de Elnur UK
Hi Tim,
Thank you so much for taking the time to leave your 5-star review.
We're pleased to hear that the customer is feeling toasty and warm with their new Elnur heater(s). We hope they continue to enjoy them for years to come!
If you have any questions about the heaters in the future, please do not hesitate to reach out; our technical team is always happy to help. You can contact them by emailing technical@elnur.co.uk, or calling 01942 670119.
Best Regards,
The Elnur Support Team
The installation was very good
The installation was very good, but I was left without instruction of how to use a system. The heaters weren’t programmed. I contacted Wise Energy but they didn’t come back to me then overnight both storage heaters were reprogrammed obviously somebody can affect my heaters magically with new technology. I still haven’t had a conversation with anybody.
22 de janeiro de 2026
Resposta de Elnur UK
Hi Mr Nuttall,
Thank you for taking the time to leave your 4 star review.
While we take no part in installing the heaters, as we are the manufacturer, we're sorry to hear that you were left with no instructions on how to use your heaters after installation. The delay in programming could be due to the heater needing some time to calibrate the options. Alternatively, if you have had a GCONTROL hub installed at your property, and the heaters are compatible with Wi-Fi, it may be that the installers have remotely edited the programming.
If you would like, our technical department is always happy to run through how our heaters work and the programs you can use to get the most out of your heaters. We are available via phone (01942 670119) or email (technical@elnur.co.uk).
Best Regards,
The Elnur Support Team
Decent Heater
A decent cost effective heater, easy to install & easy to log the guarantee online.
28 de janeiro de 2026
Resposta de Elnur UK
Hi Jason,
Thank you for taking the time to leave a 5-star review.
We're pleased to hear that you're happy with the heater(s), and that they were easy to install and register for their warranty. If you ever need any assistance with your heater(s) in the future, please do not hesitate to contact our technical department.
Best Regards,
The Elnur Support Team
Central heating fixed
I’ll require the services of an engineer as I had a problem with my central heating. engineer who came to my apartment to fix the problem was a very knowledgeable polite and I must say a very good engineer. He fixed the problem quickly and efficiently no mess no noise. He asked me if I had five minutes so that he could explain all the settings on the heater and the effects it would have. I’m keeping my apartment warm. He was articulate at the patient to explain anything I did not understand. I would thoroughly recommend this engineer called Steve to anyone.
It was a pleasure to have him do the repairs that were required.
19 de janeiro de 2026
Avaliação não solicitada
Resposta de Elnur UK
Hi Peter,
Thank you for taking the time to leave your 5-star review. We’re pleased to hear that our engineer made such a great impression, and we’ll be sure to pass on your feedback.
Best Regards,
The Elnur Support Team
Complicated set up
First impression of the heater was overly complicated to set. However, even worse it broke down after fewer than 24 hours in use. Fortunately a technician came out very quickly and replaced the defective part. Since then, so far, it is working as it should.
21 de janeiro de 2026
Resposta de Elnur UK
Hi,
Thank you for taking the time to share your experience.
We’re sorry to hear that the initial setup felt complicated and that you encountered an issue so soon after installation. That’s certainly not the experience we aim to provide. We’re glad the technician was able to respond quickly and resolve the problem, and it’s good to hear the heater has been working as expected since then.
If you need any further assistance, please don’t hesitate to reach out.
Best Regards,
The Elnur Support Team
Resposta de Elnur UK
Hi Karen,
Thank you so much for your 5-star review!
We truly appreciate your kind words and are glad to hear you had a great experience with our customer service. Helping quickly and effectively is always our goal, and your feedback means a lot to us.
Best Regards,
The Elnur Support Team
Good product
17 de janeiro de 2026
Resposta de Elnur UK
Hi Colin,
Thank you for the 5-star review! We’re glad to hear that you’re happy with the product.
Best Regards,
The Elnur Support Team
Holiday home heaters
The heat you gave off is great and made the house a lot of warmer. Especially in this cold winter we’ve been having
9 de janeiro de 2026
Resposta de Elnur UK
Hi Tom,
Thank you so much for the 4-star review!
We’re really glad to hear the heat made a noticeable difference and helped keep your home warm during this cold winter. We also appreciate you taking the time to leave your feedback.
Best Regards,
The Elnur Support Team
Easy guarantee set up good English…guarantee
Easy guarantee set up good English speaker
14 de janeiro de 2026
Resposta de Elnur UK
Hi Ian,
Thank you for your 4-star review!
We’re glad to hear you found the guarantee setup easy and straightforward. We appreciate you taking the time to share your feedback.
Best Regards,
The Elnur Support Team
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