Do not buy from this company !!! absolutely terrible, bought a dress for my daughter that when it came it looked nothing like what was advertised, the material was cheap and nasty, they then only... Ver mais
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Veja o que dizem as avaliações
Do not buy from this company. The items I received were very poor quality and looked nothing like the photos on the website. They also claim to ship locally, but the products are actually shipp... Ver mais
A empresa respondeu
Great experience!! Their customer service was very helpful, they helped me exchange my jacket without any extra costs!! Thanks Diana :)
the jacket arrived and I was like ‘woah this is nice!’ The style is sooo good. Just took off one star because delivery was a bit slow, but definitely a good buy!
A empresa respondeu
2,8
Bom
23 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Would have rated zero if possible
Would have rated zero if possible. Customers service from “Diana” is atrocious and very vague. She / it - as I suspect it’s a bot, doesn’t answer the questions and keeps sending links to Chinese tracking apps that require subscriptions.
Deliver time is snail paced and when you try and return the item as it’s arrived too late for its purpose they charge for the return back to China!
YOU USE THIS COMPANY AT YOUR OWN RISK 😡
**Elymore replied to the review above offering to review the issue and came back with an offer to refund 10% of my costs as it would cost more to return the item than I paid for it. I already had to purchase a second item from another company as their delivery was outside of what they state. This they said was not their fault, it was down to the companies they use to ship the goods!**
14 de abril de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Steve,
I’m truly sorry to hear about your experience, and I completely understand how frustrating this must have been—especially with the delay and the difficulty around returns. That’s certainly not the experience we want for any of our customers.
I’d also like to sincerely apologize if any of our previous responses came across as unclear or unhelpful. Please rest assured that we are here to assist you, and your concerns are important to us.
Regarding the tracking links, we only provide official carrier tracking pages, and they should not require any subscription. If you encountered anything like that, we’d really appreciate you letting us know so we can look into it further.
We understand your concerns about the delivery time and return process, and we would genuinely like the opportunity to make things right for you. Could you please reach out to us again with your order details? We’ll personally review your case and do our best to find a suitable resolution for you.
Thank you for your feedback—it helps us improve, and we hope to turn this experience around for you.
Kind regards,
Elymore Team
Do not buy from this company !!
Do not buy from this company !!! absolutely terrible, bought a dress for my daughter that when it came it looked nothing like what was advertised, the material was cheap and nasty,
they then only offered a £14,50 refund for a dress that was £45 , unless I paid £20 to return it !
absolute scam,
defiantly avoid !!!!!! i emailed the company to resolve the issue with no joy, disgraceful
9 de abril de 2026
Avaliação não solicitada
Resposta de Elymore
Dear Katy,
We’re truly sorry to hear about your experience, and we completely understand how disappointing and frustrating this must have been—especially when the item didn’t meet your expectations.
This is certainly not the experience we want for our customers, and we sincerely apologize for how this has made you feel. We always aim to provide clear resolutions and support, so it’s concerning to hear that you feel your issue wasn’t properly resolved.
Please kindly reach out to us again directly with your order details so we can take another look and work towards a better resolution for you. We genuinely want to make this right and ensure your concerns are properly addressed.
Thank you for your feedback—it’s very important to us, and we hope to have the opportunity to assist you further.
Warm Regards,
Elymore Team
Do not buy from this company
Do not buy from this company.
The items I received were very poor quality and looked nothing like the photos on the website. They also claim to ship locally, but the products are actually shipped from China.
When I tried to return the items, the process was made impossible. I requested a return and was told it would be “too expensive” to ship back, so instead they offered only a 10% refund. This is completely unacceptable.
They refuse to provide a proper refund and make returns extremely difficult. I would not recommend buying from this site.
27 de março de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Hollie,
We’re very sorry to hear about your experience, and we truly regret that the items did not meet your expectations. This is certainly not the impression we want to leave, and we completely understand your frustration.
Our intention is never to make returns difficult, and we sincerely apologize if the process felt that way. We always aim to offer the most practical solutions available, especially when international return shipping costs can sometimes be quite high.
Your feedback is very important to us, and we would genuinely appreciate the opportunity to make this right. Please reach out to us again directly so we can review your case further and provide alternative solutions tailored to your concerns. We’re here to help and would really like the chance to resolve this for you.
Warm Regards,
Elymore Team
Terrible company
Terrible company. Terrible quality and standard. They ship from China and if you want to return something you have to pay costs and fees more than the price of product. Would avoid at all costs.
26 de março de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Dani,
We’re truly sorry to hear about your experience and sincerely apologize for any frustration caused. We take all feedback seriously and want to make things right.
Please reach out to us directly so we can fully understand your concerns and work with you to find a satisfactory resolution. Your experience matters to us, and we want to ensure you feel supported.
We look forward to hearing from you.
Warm Regards,
Elymore Team
Bad quality, wrong size! Delivery took weeks
I am very disappointed with this company! I’ve bought a jacket from them online. The delivery said that is free to UK address.
Unfortunately the jacket travelled all the way from China so took over 2 weeks with very little information on tracking. Had to email the company to ask about the parcel worrying that got lost. The worst was that when the jacket finally arrived it didn’t at all looked like the jacket on the website!
Very bad quality product for £45, the size is not accurate at all. The jacket is tiny even though I have ordered a size M for a buggy look. When I tried to contact Elymore to find out the process of refund or exchange I have been told it will cost over £20 + additional fees as it has to be returned to China. None of the info is given to you when you purchasing or even on their website under terms & conditions. Seeing free delivery to UK you would believe it will be also easy & cheap to return it or change it.
I am now left with expensive jacket that looks like few pound worth fleece.
Elymore emailed me that all they can offer is 10% back to me which is about £4,50 as they do not recommend change to bigger size or return it as is going to cost me a lot of money!
Don’t buy anything here! These days when we shop online and are unable to see the fabric or try the item first the flexibility to return is crucial. I am shocked that companies like Elymore can get away with it! I write this review to worn next clients!
Do not buy anything from them!
17 de março de 2026
Avaliação não solicitada
Resposta de Elymore
Dear Ewa,
I’m really sorry to hear about your experience, and we truly understand how disappointing this must have been. This is certainly not the impression we want you to have of our products or service, and we sincerely apologize for the frustration caused.
We take feedback like yours very seriously, and we’d really like the opportunity to make this right. Please contact our support team directly and let us know your order details so we can escalate your concern for further review. Our team will carefully assess your case and work towards a more suitable resolution.
We appreciate you bringing this to our attention and hope we can turn this experience around for you.
Warm Regards,
Elymore Team
The sizing is a bit off for sure.
The sizing is a bit off for sure.. Everything I got is tighter than I would like it to be
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Aoife,
Thanks so much for your feedback — we really appreciate you sharing your experience. We're sorry to hear the sizing felt tighter than expected. Please feel free to reach out to our support team so we can assist you and look into this for you. We're always happy to help!
Warm Regards,
Elymore Team
I ordered a dress when it arrived it…
I ordered a dress when it arrived it was poor quality. I wanted to return it and was told it would cost me 20-25 pounds as it needed to be shipped back to China. I was then offered a 10% refund. Would not use again
12 de março de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Rebecca,
We’re truly sorry to hear that the dress did not meet your expectations.
If possible, we kindly ask that you reach out to our support team again directly, so we can review your case and assist you further. Our goal is always to support our customers and work toward a fair resolution whenever there is an issue.
We would really appreciate the opportunity to look into this for you again and help in any way we can.
Warm Regards,
Elymore Team
All good
All good. Product looks like the pictures and I liked the free shipping.
31 de janeiro de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Adam,
Thank you so much! 😊 We’re really glad you liked the product and appreciated the free shipping. We truly appreciate your feedback!
Warm Regards,
Elymore Team
I ordered the textured woven vase and…
I ordered the textured woven vase and the geometric wall art from Elymore.com and I am so impressed! The vase looks even better in real life, and the wall art fits perfectly above my sofa 😭✨ The colors matched the online photos exactly (which hardly ever happens lol 😅), and the whole thing felt like a little “YESSS” moment when I opened it.
29 de janeiro de 2026
Avaliação não solicitada
DO NOT BUY FROM THIS COMPANY
No mention anywhere on the website that clothing comes from China, jacket i ordered was cheap and shoddy, literally looked like it had been made for a couple of pounds and I paid £ 50 for it!! Tells you everything when they offer to send you another one free of charge and to keep the original! When I said I wanted a refund, got told shipping to China would probably cost as much as the crappy jacket so offered me a 10% refund!!! Absolute scam, DO NOT BUY FROM THIS TOTAL SCAM COMPANY. The jacket looks NOTHING like it does on the website. It was meant to be faux leather and just looks like the cheapest plastic money can buy, it is absolute rubbish. These people are just basically stealing money from you
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Julie,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused. This is certainly not the experience we want any customer to have, and we truly regret that the item did not meet your expectations.
Please contact our customer support team with your order details so we can review your case carefully and work with you to find a fair resolution. We genuinely want to make this right and appreciate the opportunity to assist you.
Warm Regards,
Elymore Team
Wawww okay so… I was really excited…
Wawww okay so… I was really excited when I ordered. The dress is cute, not gonna lie, but when I tried it on I was like ‘hmm… it’s nice, but not WOW.’ It’s wearable, just not what I imagined in my head
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Maeve,
Thank you so much for sharing your thoughts! We’re glad to hear that you find the dress cute and wearable. We completely understand that sometimes an item can look a little different than imagined, your feedback is really helpful as we continue to improve our designs.
We hope you still enjoy wearing it and that it adds a lovely touch to your wardrobe!
Warm Regards,
Elymore Team
the jacket arrived and I was like ‘woah…
the jacket arrived and I was like ‘woah this is nice!’ The style is sooo good. Just took off one star because delivery was a bit slow, but definitely a good buy!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Charlotte,
Thank you for your feedback! We’re so glad to hear that you love the style of your new jacket.
We appreciate your patience regarding the delivery, and we’ll continue working to make shipping as smooth and fast as possible. We’re thrilled that you’re happy with your purchase overall!
Warm Regards,
Elymore Team
Shoddy cheap damaged rubbish from…
Shoddy cheap damaged rubbish from China, with a marked up price. Waffle about returns costs being my obligation (more expensive than item) and only 10% refund offered. Item sent from the UK!! Absolutely steer clear. ANOTHER RIP OFF SCAM SITE
28 de janeiro de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Peter,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused. This is certainly not the experience we want any customer to have.
Please contact our customer support team with your order details so we can review the situation carefully and work with you to find a fair resolution. We truly value your feedback and want to make things right.
Warm Regards,
Elymore Team
If I could put 0 stars I would
If I could put 0 stars I would, the quality of the coat I bought was awful and when trying to return it they said I would cost me £20 plus extra as it need to be returned to China. Total scam
I have checked and it doesn’t say it will need to returned to China, the package came from London !!!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Sharon,
We’re very sorry to hear that your experience has been disappointing. Please reach out to our customer support team with your order details, and we’ll be happy to review everything and assist you personally.
Warm Regards,
Elymore Team
I would NOT recommend buying anything…
I would NOT recommend buying anything from the online shop, it is mostly a scam, the items received are not the items bought online and to top of the extremely bad experience, they offered just 10% back and said the return fee would add up to the cost of the coat which is £100!!! DO NOT BUY FROM HERE!
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Elymore
Hi Lily,
We’re truly sorry to hear that your experience hasn’t met your expectations. Your satisfaction is very important to us, and we’d love the chance to make things right. Please contact our customer support team with your order details, and we’ll carefully review your case and work with you to find the best possible solution.
We appreciate your patience and the opportunity to assist you, and we’re committed to ensuring a smoother experience for you moving forward.
Warm Regards,
Elymore Team
Good quality and perfect service🙏🏽
28 de janeiro de 2026
Avaliação não solicitada
Perfect
Really good!! and the customer service was also great. I'm definitely buying more.
27 de janeiro de 2026
Avaliação não solicitada
Great service and quality
I ordered a jacket and was really surprised about the great quality. Will definitely order again!
28 de janeiro de 2026
Avaliação não solicitada
My jacket fit me perfectly!
21 de janeiro de 2026
Avaliação não solicitada
Poor quality
Poor quality, item has come from China and is very poor quality.
Pictures on the website don’t tell the full story
Very hard to return the item as well
Save your money look elsewhere
3 de janeiro de 2026
Avaliação não solicitada
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