Emu Coach Hire Avaliações 

I would rate today's experience with my rental coach 2.5 stars out of 5. It is as high as this due to the friendly and capable driver. Unfortunately, the bus was very worn out with the Air Conditioning system breaking down in the middle of our full day trip in the Yarra Valley high heat of 31 Degrees Celcius today. The back of the bus became so hot that my mother, brother and our friends had to leave the bus and take the train back home to Melbourne from Lilydale train station for fear of a heatstroke. On top of that the door kept opening on its own due to a mechanical malfunction.

I honestly think this hire is not worth the nearly $800 I paid for it. Blessed our driver Deepak for trying to fix the vehicle issues and all the efforts of apologizing to us for the discomfort. But the bus is definitely due for retirement and makes me not want to deal with Emu Coach Hire ever again.

I was also disappointed by the lack of communication leading up to the day of pickup where I had to call the office to find out if my coach was there. Not being provided the driver's number by the company made coordinating difficult.

Thank you so much for organising the wonderful Tony for our trip yesterday.

He is an awesome guy and his patience was unmatched. We really really appreciated him and his safe driving.

Please give this man a raise!

Top bloke!

Would not recommend! Find any other bus company to book with.
No customer service after not providing the paid for service, instead arguing that a bus arriving 30 minutes late to pick up wedding guests as a replacement service for a broken down bus with no communication as to arrival time is a suitable delivery of their service and refusing to provide a full refund.
Communication is lacking, often taking weeks to respond via email. These guys couldn’t care less.

I had an extremely disappointing experience with our recent bus trip to a concert, which was managed by the company Emu and driver Jack Shu. The entire trip was a mess from start to finish, and I would strongly advise against using their service. First, our bus was 45 minutes late to pick us up. This delay caused unnecessary stress, and we missed part of the concert as a result. But the frustration didn’t stop there. At one point, the driver, Jack Shu, started threatening to call the police over unopened drinks we had on board, which was completely unreasonable. We weren’t causing any disruption, yet he treated us like criminals. To make matters worse, Jack also threatened to charge us an additional $220 because the bus had to stop for a brief break. This felt completely unjustified, and I’ve never encountered such a lack of professionalism or understanding on a bus trip. Overall, the entire experience was stressful, poorly managed, and left us feeling more frustrated than anything else. I would not recommend Emu for any future trips, and I certainly won't be using them again.

45 minutes late, threatening to call the cops on us. 1 star review

Our driver came 35 minutes late then our driver then abruptly abused us for unopened cans and a slab of beers, which then made us 45 minutes late and threatened to call the cops on us which made everyone unsettled leaving us arriving late to our music event 1hr late

UNRELIABLE!
Don’t use this company. We booked for a pick up after a wedding for 50 people. They arrived early then left right at the booking time, without coming to tell us, leaving our guests stranded. Then, to make things worse, we had to argue for a refund but only offered 20% and further arguing we only received a 50% refund.
NOT HAPPY

Response to Emu Coach hire

Where was it in your policy on your website or on our invoice that said it was standard practice to arrive early and leave right at the booking time?

Where was the due diligence and common sense of the driver to ask a guest or physically leave the bus, walk 200m, to enquire at the venue?

8 minutes after the scheduled time of booking is not too much to ask for!

Where was the promise of the person at the call centre who finally called us back that agreed that this situation was not right and that we would receive a refund?

This was not a gesture of good will, this was bad business practice!!!

Professional from start to finish. Good vehicle, good drivers and good service. many of our customers commented on how satisfied they were with the bus.

Good service. Thanks to nick for all the help

Will always use them for our clients tours. Good prices and excellent service.