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Energie Fitness - Brentford Avaliações 

213
O TrustScore é 4 de um total de 5

3,9

Building 2, Westgate House, TW8 0GN Brentford, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.

Avaliado com 5 de um total de 5 estrelas

Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... Ver mais

Avaliado com 2 de um total de 5 estrelas

The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... Ver mais


Detalhes da empresa

  1. Serviço de fitness e nutrição
  2. Academia de Ginástica
  3. Aula de Ginástica
  4. Academia
  5. Personal trainer

Escrito pela empresa

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Escrito pela empresa

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Informações de contato

  • Building 2, Westgate House, TW8 0GN, Brentford, Reino Unido

3,9

Muito Bom

O TrustScore é 4 de um total de 5

213 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 41% das avaliações negativas

Normalmente responde dentro de 1 mês

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(213)

639 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great gym and instructors

Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.

30 de janeiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Brentford gym was a mess with dumbells everywhere

I recently used your gym in Brentford, buying a day pass for £10. Which even on entry i thought was steep. While your gym has an ok range of equipment, the upkeep is awful. The dumbell area has every dumbell in the wrong place plus about 7 were just randomly lying round the floor abandoned. No staff member seemed to care or make any effort to tidy. Plus all the barbells on things like bench press had not had their weights on them. Clearly gym eddiquet is just not enforced in any way here. Defiantly not worth the cost

25 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ridiculous

Ridiculous ! Absolutely ignored any of my requests cancelled my membership and charged me TWICE for it !
I only wanted to freeze for 1 month and not to cancel ! Never going back to this gym again no communication to handle any issues or complaints at all

1 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been going here a few years now and yes…

Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always willing to help if you ask. They have recently introduced some new equipment which is also good to see. So what you get for the price is well worth it and definitely recommend if interested in joining a gym.

21 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good local gym

Great spot of the gym , as I live literally next door ! But it missing couple of good machines, that can be very useful.
Also pt that works on shift , can sort the weight out , as some of clients do not remove it from machines and it’s very annoying.

24 de maio de 2024
logotipo da Energie Fitness - Brentford

Resposta da Energie Fitness - Brentford

Hi Darva,

I hope you're well.

Thank you for taking the time to share your feedback with us. We're glad to hear that you find our gym's location convenient. We appreciate your suggestions for additional machines and improved weight management. Your insights are valuable in helping us enhance our facilities and services. We'll certainly consider your input as we work towards providing a better experience for all our members.

Have a great day,
énergie Fitnesss Central Team

Avaliado com 1 de um total de 5 estrelas

Areas that need improving

Toilets are dirty. Equipment and gym floor is dirty and full of dust. Not enough weighted plates. Gym music too low. Only one member of staff is welcoming. My gym referal has not recieved her voucher for me joining.

3 de maio de 2024
logotipo da Energie Fitness - Brentford

Resposta da Energie Fitness - Brentford

Hey Shub,

I hope you're well.

We appreciate you taking the time to leave a review as we're always trying to improve the service we offer. We're very sorry to hear that you are unhappy with certain facilities in your gym and we will certainly do our best to improve on this in the near future. Please raise your concerns with a member of staff and they will be more than happy to assist you.

Have a great day,
énergie Fitness Central Team

Avaliado com 3 de um total de 5 estrelas

The coaches behavior could be nicer,and…

The coaches behavior could be nicer,and reservations for class is totally understandable,when I book for a waiting list of a class ,I expect to email me at least one hour befor class starts ,not four minutes just before class starts!
Thanks

8 de março de 2024
logotipo da Energie Fitness - Brentford

Resposta da Energie Fitness - Brentford

Hey Elnaz,

I hope you're well.

We're sorry to hear about the lack of communication on our side, we completely understand your frustration because of this. We want to deliver the best customer service always and we will certainly strive to ensure this doesn't happen in the future.

We appreciate you taking the time to leave a review, your feedback is greatly appreciated.

Have a great day,
énergie Fitness Central Team

Avaliado com 1 de um total de 5 estrelas

Manager needs sacking!

Rude gym with rude staff, and if you tell the manager he shouts at you and blames you. Very toxic, people will fight you to use the equipment or over nothing at all. Again, in this matter, the manager will blame you. I was give trophies by this gym etc at one point, totally gone downhill and is as passive aggressive as they come.. Totally underhandedly ran gym, and as I say, you can’t even tell them when or if the equipment needs changing - it doesn’t, for the simple reason the manager is always right and runs the place with fear - DO NOT GO. Agree with other comments that manager is a bully, and that the customer service number and complaints service for this brand is nonexistent and doesn’t work!! I mean people are even allowed to come in and interrupt classes violently and get away with it because the manager runs the place like a prison yard, which, incidentally, the place being so small looks exactly like! 🤣

10 de fevereiro de 2024
Avaliação não solicitada
logotipo da Energie Fitness - Brentford

Resposta da Energie Fitness - Brentford

Hi James,

I hope you're having a great day.

We're very sorry to hear you are unhappy with the level of service you have received whilst attending one of our gyms. We want all of our members to be comfortable at all times but it seems we have fallen short on this occasion and we can only promise to try to do better in the future. We hope we can regain your trust in the near future by creating an environment that gets our members motivated to reach their goals.

Thank you for taking the time to leave a review and bring this to our attention.

Best wishes,
énergie Fitness Central Team

Avaliado com 2 de um total de 5 estrelas

Only a good offer at the promo price of £17.99

The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shabby with broken lockers also, the floor leading into the shower facility is water damaged and in need of repair. The gym area itself is ok although it could do with a few more machines and larger area for some weights benches rather than crammed in the corner of the gym. The staff are very helpful although a little distant.

16 de fevereiro de 2024
logotipo da Energie Fitness - Brentford

Resposta da Energie Fitness - Brentford

Hi there,

I hope you're having a great day!

We really appreciate your constructive feedback on the facilities available to you in your énergie Fitness gym. We're always trying to improve the service we provide and your feedback is invaluable to us in doing so. We will certainly plan to act on these comments in the near future and hopefully meet your needs as a valued member of our gym.

Thanks again for taking the time to leave a review!

Best wishes,
énergie Fitness Central Team

Avaliado com 5 de um total de 5 estrelas

Great gym to attend

Great gym to attend. All the staff are very friendly and willing to help you anytime. I was a member of a rival gym before energy fitness but energy does it for me. People and staff very friendly. I will highly recommend.

16 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Ticks all the boxes for me

Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights.
Joined just 2 weeks ago, looking forward to a fitter next year.

22 de dezembro de 2023
Avaliado com 4 de um total de 5 estrelas

Amazing gym but a bit more is needed

Overall a very good gym with friendly staff and chill vibe however id say a few more machines are needed like a lat raise machine or a stairmaster somewhere since those are a very popular and good cardio machine. The space is minimal but they've managed to fit most things you need so the lack of a few machines doesnt really kill the vibe for me or ruin the experience.

4 de dezembro de 2023
Avaliação não solicitada

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