Energy Ombudsman Avaliações 

Pointless being open. Tell you point blank there acting on company behalf and ingore 70% of your dispute and your evincde that is recirded calls emails and text from the supplier 90% of the time and also photo of meter meter bakance time and dates and emails from supplier stating credit balances. They of no real solution and cause wilful delays and blockades that are purposely and intended to disrupted the compalint. They ignore all process and present as much failiure as the co.laint they handle intail. Shocking. Still off suppy. No key no cards for 8 month. Missing credit and faulty meter comlany seen email staing there faulty. You jsit ingored the lot. Date time when where who what screenshot recjeded call provided. Ignored eveything. Pointless. Waste of time

Regarding the conduct of your Mr Gary ****** (Coach).
Assessment of his overdue response (EO Message GW/DW PM 31 Jul 26) as per attached annotations of his message reveals that this individual is totally unsuitable to act as a mediator. The response again indicates another individual who has not bothered to review the significant evidence and has a concerning unfamiliarity with the relevant OFGEM Directives Regulations & Standards.
Notwithstanding these fundamental flaws Mr Gary ****** (Coach) is exposed as a thoroughly disgusting character. The primary objective of his fallacious response was to introduce an defamatory commentary on my previous complaint. Mr Gary ****** (Coach) has made intemperate allegations without a shred of corroborative evidence. Mr Gary ****** (Coach) implies that a dishonest case was presented to question the veracity of the original complaint. The untruthful imputation is made by Mr Gary ****** (Coach) by the specific references to the call timings implies the publication of a deliberate lie by the plaintiff.
Who does Mr Gary ****** (Coach) think he is that he is authorised to deviate from the function of an assessor to act as an unauthorized vigilante ?
Mr Gary ****** (Coach) is clearly ignorant of the fact that dialing a telephone number does not constitute a completed call until connection at the destination handset. By his own hand he has alleged the enactment of two (2) calls were of six (6) seconds duration. Before making his baseless scandalous aspersions of dishonesty. If Mr Gary ****** (Coach) had bothered to undertake a rudimentary investigation he would have discovered that the standard landline connection time for a call through a PBX System is up to seven (7) seconds. I am infuriated that an individual employed who presents himself as an instructor in organization with the modus operandi to act as an arbitrator considers it appropriate to engage in potential libel. Further that I am compelled as an energy company customer to ultimately finance this obscene individual. These inappropriate interventions of Mr Gary ****** (Coach) regarding the alleged telephone calls amount to nothing more than crass pedantry and gross stupidity. Please be advised that in the event that Mr Gary ****** (Coach) repeats or publishes his baseless defamation it will be regarded as published libel.
Essentially the task for Mr Gary ****** (Coach) was the review of the EON Next Deadlock Dossier. The core narrative of that document was the attempt to defraud a customer. Mr Gary ****** (Coach) considers theft to be poor customer service. Mr Gary ****** (Coach) has diverged from the core task on his own volition. The primary objective of the response of Mr Gary ****** (Coach) was totally irrelevant to the original complaint. The purpose of the divergence was to defame the plaintiff. Mr Gary ****** (Coach) is regarded as a loathsome individual devoid of a moral compass.
In spite of the specified failures Mr Gary ****** (Coach) has issued a non negotiable decision which precludes a challenge to his ineptitude. I will not tolerate his scandalous implications and gross incompetence. This matter will be escalated the Parliamentary Energy Security & Net Zero Select Committee.
This individual has impugned my character then failed to recognise the significance of the additional evidence. In the case of the latter allegation the annotations indicate he is UTTERLY CLUELESS regarding
• EON Next link which confirmed energy bills will come down for all customers from 1 April 26
• OFGEM Fixed Term Tariff Price Cap Directive 1 April 26
• OFGEM Standard Licence Conditions for the calculation of Direct Debit Mandates
• OFGEM Guaranteed Standards of Performance Delayed Payment Penalty
• EON Next Breach of Contract
plus an inability to recognise that a request made to implement an offer advised on 27 Feb 26 then rejected on 3 Mar 26 constitutes the failure by EON Next to fulfil an their obligation
The Energy Ombudsman is presented as an honest broker to protect consumers from unscrupulous suppliers. Mr Gary ****** (Coach) has utterly failed to perform that function and coerced the acceptance of a seriously flawed judgment viz. 'I am maintaining the decision on the basis that you haven’t provided any new evidence, or highlighted a significant error within the report, that makes a material difference to the outcome'
NONSENSE : The additional evidence provided irrefutable proof that the original Direct Debit Mandate would have provided a credit balance as of 30 Jun 26 viz. compliance with the Terms of the Original Contract

It was a straightforward application, and kept in communication throughout..

The regulatory body - choses limited scope. My complaint with Ombudsman unresolved. I'm now left with continued charges for a redundant connection. Ombudsman not interested on customer suffering. In my case Ombudsman put a supportive argument for the supplier that i didn't make any payments, i didn't contact the supplier. However the Ombudsman rubber stamped all the lies from the energy supplier. I can clearly see the bias and at the end consumer suffers, Ombudsman has no regard to customer suffering. I really wonder if Ombudsman is a charity, if its a charity who're the donors. I started to think if the regulatory body, is it a tick box exercise or is it fit for purpose?

I've used the Energy Ombudsman for more than one case, and on each occasion the service has been excellent. The process was clear, professional, and I was kept informed throughout. The case handlers were impartial and took the time to review all of the evidence carefully.

One piece of advice I would give to anyone making a complaint is to keep a clear paper trail. After every phone call or online submission, I followed up with an email confirming what had been discussed or agreed. This meant there was a clear record of events, which made it much easier to present my case.

As long as you can provide clear evidence and show where your energy supplier has not met its obligations or followed the relevant standards, the Energy Ombudsman will assess the complaint fairly based on the evidence.

I wouldn't hesitate to use the Energy Ombudsman again if needed and would highly recommend their service to anyone who has been unable to resolve a complaint directly with their energy supplier.

I agreed to work being required, to move my gas meter, for H&S. However, after that was completed, the contractors damaged other areas of my 3.5 yr old driveway. So not part of the necessary job. My driveway was replaced. Cadent gas, had provided Daneways, to do this. Daneways were the company that damaged my driveway, by driving their hgv onto my drive, sinking it. Then used a grabber to remove a tiny amount of waste, causing further damage to blocks, in another area. I was never consulted on design of my new drive, only asked what colour I wanted. And advised my original blocks were no longer made. Complete lies, as I have now discovered. They are still available locally. My 'new' driveway on completion, had around 200 broken blocks. 9 months later, the majority are either damaged, sunk or defective, and still deteriorating. This has all had a huge impact on my health. And continues to do so. I am having to give up working, because of it. And I am not some lazy person, looking for a handout. I will be 65 in a few weeks time, and i do not get sick pay, as a care worker. So I will have no financial support. I have worked hard, all of my life, never been on benefits. I stupidly paid a contractor £1500 to do my drive initially. He took it, and left me with 32 tonne of waste, no drive etc. So when my drive was finally completed, by a trustworthy company, i was over the moon. The ombudsman, opted in favour of Cadent gas. I have 2 days left to contact them, re their decision. I have asked for additional time, as quite frankly, I am feeling unwell, very low, I have multiple health issues. And I am trying to deal with this as well. I have not had a reply to my request. I do not believe in a fair system anymore. I am just one woman against a huge company, and an ombudsman, that clearly does not read all of the information I put to them, or, just thinks I am asking too much, to have my driveway reinstated to the original, by a professional company, that are capable of the work. And will offer me a guarantee that it will last !

After spending over 7 months and many many hours attempting to resolve a billing issue with my supplier, after it failed to deal with my complaint within 8 weeks, I escalated the issue to the Energy Ombudsman.

Spent plenty more time explaining the problem and timeline to the EO and putting together evidence to support my case.

In the meantime, my energy supplier managed to issue correct bills for 2 months in a row. Apparently to the EO, this means that the problem has been resolved and there is no need to delve any deeper into it. Case closed.

The time and trouble I went to in getting the problem resolved is irrelevant, compensation is not awarded for that. In fact it is not even compensation, it is a 'goodwill gesture' if you get anything at all.

The whole process was a total waste of time and effort.

British Gas acted unprofessionally by refusing my complaint without a valid reason and they did not advise me of my right to refer my complaint to the Energy Ombudsman Service.

I contacted the Energy Ombudsman Service and my case was managed by Miss Chelsea. Miss Chelsea heard my case thoroughly and after considering the evidence from both sides, she decided that I should be entitled to a refund, compensation and an apology from British Gas.

The Energy Ombudsman Service has sent out a clear message that a consumer need to come forward and a justice will be served. I highly appreciate the help I received from the Energy Ombudsmen Service.

Kind Regards,

Asad Khan

I contacted the Energy Ombudsman after having issues with my energy supplier that had been going on 9 weeks and it I was getting nowhere
The online process was simple and it was assigned to someone, communication was clear, everything happened quickly and it was resolved with a positive outcome
Really pleased and so glad I contacted them as they got the energy company to do what I had been asking them for weeks - some common sense came into the equation! So pleased

I have had ongoing problems with EDF for many years now. I had no choice but to complain to the Ombudsman as EDF were not resolving the complaint. I had Allison McGirr managing my case and she was efficient, fair and listened. She was extremely helpful.

I found the Energy Ombudsman process deeply frustrating. After a complex technical case involving smart meter display errors and Direct Debit issues, the investigator called me to explain the decision verbally and logged a "verbal acceptance" before I even had the chance to read the written report. This locked my portal options and forced me to contact Customer Support to retract it.

Key technical anomalies were dismissed as simple "data delays" without proper diagnostic logs being requested from the supplier. The entire process felt rushed toward closing the file rather than conducting a thorough, independent technical audit. I would not recommend this service for complex billing or smart meter disputes.

Don't bother. They exist to justify the poor practice of energy companies under the guise of sticking up for consumers.
I'm seriously out of pocket following a British Gas error. The outcome? A fraction of the cost as a bill credit and a written apology.
This is a useless step.

Acted quite quickly and with desire to investigate

I provided all the nessesary evidence for the case, even more. They didn't even read it! They ignored 80% of my claim and didn't provide my with any explanation! This is why companies like ScottishPower will continue to abuse their customers and steal thousands of pounds from them, there is no one organisation to stop them and the Energy Ombudsman is part of the problem. My money got stolen, I lived in stress for 3 months (in the winter) as ScottishPower invented a bill for thousand of pounds and I have to fight it all alone! If you are in serious trouble with an UK energy company go straight to the court because the Energy Ombudsman will just waste your time and solve nothing - not even a refund for money stolen from you by an energy company.

I highly recommend

The decision was biased towards the energy supplier even though they are part of your big family nevertheless there should be a fair hearing and good judgement. Thanks

Total waste of time as they don’t use the data provided to make their judgement.

We presented 15 months data from Octopus energy showing average off peak usage in excess of 65% yet the Ombudsman used one bill from British Gas that showed 52% off peak as their view of what our consumption was.

An absolute waste of months of my time. The Energy Ombudsman claims to be an independent body protecting consumers, but when presented with concrete mathematical proof, missing money discrepancies, and fabricated usage data (such as algorithmic spikes of 10.8 kWh on single days contradicting physical meter reads), they completely washed their hands of the issue.
Instead of investigating system-wide data corruption and financial inaccuracies, they hide behind "minimum standards" and throw a token goodwill payout at you just to close the case file and clear their metrics. They refused to hold the supplier accountable for the exact financial discrepancies and broken billing logic laid out in the initial complaint.

If you are expecting an independent regulator that actually audits energy companies for billing and system errors, look elsewhere. This service simply provides cover for corporate incompetence.

**Meanwhile money is still vanishing from the account, fixed absolutely nothing, even complaints cover up their own actions.

Got £200 awarded asEDF failed to fit a working smart meter in weeks, but still not resolved as meyer won't connect, any award is just tokenism, can't get an EV tarrif without a working smart meter so now stuck and case closed

Clear, sympathetic and helpful. I finally feel some progress is being made in regards to my situation.