From start to finish the company was amazing. Easy to order and upload a photo. The engraving is perfect. My rainbow puppy is now with me in my heart and near my heart always. Order was fast, quality... Ver mais
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Veja o que dizem as avaliações
Arrived, very pretty and I think medics are more likely to notice it and read it than just a plain medic bracelet (I was told once that they don't look at them). Lets hope I never need it, but better... Ver mais
I was looking round for a cake server and knife for our wedding and came across engraved memories and I honestly cannot recommend them enough 🥰🥰 The cake server and knife are simply stunning... Ver mais
A empresa respondeu
George is an absolute star. I made an error when ordering I used my old shop account and it was registered to my previous address. Parcel was sent back to engraved memories. Quick telephone call to ex... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop now for quality personalised gifts and keepsakes, perfect for any occasion. We have a large selection of beautiful pendants, lighters, keyrings, bracelets and many more!
Informações de contato
21 Barons Mead, SO16 9TB, Southampton, Reino Unido
- +44 7311230131
- info@engravedmemories.co.uk
- www.engravedmemories.co.uk
4,4
Excelente
195 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
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Resposta da Engraved Memories
Thank you for your feedback! 😊 We're glad it arrived safely and that you're happy with the photo clarity. Enjoy your special piece! 💖
Ordered a personalised bracelet…
Ordered a personalised bracelet absolutely perfect.
20 de janeiro de 2025
Resposta da Engraved Memories
Thank you so much for your kind words! We're thrilled to hear that your personalised bracelet is absolutely perfect. Enjoy your special piece! 😊
A lovely gift for my husbands 70th…
A lovely gift for my husbands 70th Birthday. Good quality and delivered within time frame specified. Thank you, I'm sure he will love it !
17 de janeiro de 2025
Resposta da Engraved Memories
Thank you for your kind review! We're thrilled to hear the gift was perfect for your husband's 70th birthday. We hope he loves it as much as you do! 😊
Lovely product
Lovely product, beautifully made. My friend loved the keyring for her 40th Birthday
9 de janeiro de 2025
Resposta da Engraved Memories
Thank you for your lovely feedback! We're so glad to hear your friend loved the keyring for her special birthday. 🎉
A very easy to negotiate website was…
A very easy to negotiate website was informed when shipment was been sent and an excellent product thankyou
8 de janeiro de 2025
Resposta da Engraved Memories
Thank you for your wonderful review! We're thrilled you found our website easy to use and appreciated the updates on your shipment. So glad you love the product! 😊
The pot is not the quality I was expecting …
The pot is not the quality I was expecting at all the first one turned up looked like is had been clued and botched together in serval places the name plack wasn't attached properly it was a shambles had to ask for new one to be send out and that ones a bit better but still not good quality at all don't waste your money
3 de janeiro de 2025
Resposta da Engraved Memories
Hi Jodie,Thank you for your feedback, and we're truly sorry to hear about your experience. We always strive to provide high-quality products, so we deeply regret that the replacement still did not meet your expectations.
When we sent the replacement, we encouraged you to reach out to us if there were any further issues, as we would have been happy to assist you further, including offering a refund if necessary. Your satisfaction is important to us, and we take your concerns seriously to ensure we improve moving forward.
If there's anything we can still do to resolve this, please don't hesitate to contact us directly.
Best regards, George
It may seem weird but I bought this for…
It may seem weird but I bought this for my mums birthday. She is moving to Cornwall 3 hours away from where we laid her mum and dads ashes and she said to me on Xmas eve when we laid flowers crying “I really need to get something where I can remember them when we move” Xmas day I went online and searched loads of places costing £100 up for personalised gifts that my budget unfortunately could not stretch to. Well I found this site and although I had to raise the time of delivery as I was worried that as I ordered on Xmas day i wouldnt get it in time for mums birthday, I needn’t have worried as a little message and it arrived on time and when my mum received it, she cried as it was so beautifully done and something that she said was so thoughtful she couldn’t have asked for anything more x
3 de janeiro de 2025
Resposta da Engraved Memories
Thank you so much for sharing this heartfelt story. We're deeply touched to hear how much the gift meant to your mum and how it brought her comfort during such an emotional time. We're glad we could help create something so special for her, and it's wonderful to know it arrived in time for her birthday. Your kind words mean the world to us—thank you for trusting us with such an important moment. ❤️
Never received customer service non existent
Emailed multiple times to say that I have not received my order.
Only response was that they had received tracking details to say it has been delivered. I never received it.
Don’t order not helpful at all
4 de dezembro de 2024
Resposta da Engraved Memories
Hi Kelly,
We sincerely apologize for the frustration and inconvenience you’ve faced regarding your order.
We understand how upsetting it is to not receive your package, even when tracking indicates delivery. Please know that we raised a claim with the courier service regarding this issue, but unfortunately, they have not yet responded to us.
We also apologize for the delay in our reply, as we were on a brief holiday break. Your concerns are very important to us, and we’re committed to making this right for you. Please contact us directly at info@engravedmemories.co.uk so we can investigate further and arrange for a replacement or refund if necessary.
We truly value your trust and appreciate your patience as we work to resolve this.
Kind regards,
George
Thrilled..
Everything was very good!!.. The item I ordered was ideal.. I was very pleased with the pendant and engraving.. I fully recommend this company and will happily use them in the future.. Communication was excellent and George was very helpful.. Very positive experience!!
4 de janeiro de 2025
Avaliação não solicitada
Resposta da Engraved Memories
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you were pleased with your pendant and the engraving, and that you had such a positive experience with us.
Your kind words about our communication and support mean a lot
They give a date of delivery which they…
They give a date of delivery which they couldn't commit to. Very disappointed to be honest. Its now 14days and still nothing..
3 de janeiro de 2025
Resposta da Engraved Memories
Hi Karen,
Thank you for your feedback, and we’re sorry to hear about your disappointment.
Orders placed around important holidays can sometimes take a little longer to deliver, as noted in our shipping terms. However, we want to assure you that your pendants were processed and dispatched after the Holiday break and they should be arriving shortly.
We truly value your patience and understanding and apologize for any inconvenience caused. If you have any further concerns or questions, please don’t hesitate to reach out to us directly.
Kind regards,
George
New Year's present
I got this for my husband's New Year's present. He loves it especially the engravement and message on it. The only downside is it did not come on the expected time, but the owner did reply appropriately and apologised for the delay. Nevertheless worth buying.
2 de janeiro de 2025
Resposta da Engraved Memories
Thank you so much for your thoughtful feedback! We're thrilled to hear that your husband loves his New Year's present, especially the engraving and the message—it means a lot to us.
We truly appreciate your understanding regarding the delay and are glad we could address your concerns appropriately. We're always working to improve our delivery times, especially around busy seasons, to ensure a smoother experience for our customers.
Thank you again for your support, and we’re so happy you found it worth buying!
Kind regards,
Resposta da Engraved Memories
Hi there, As per our shop notification "Our office will be closed from 20 December 2024 to 3rd January 2025. All orders placed during this time will be shipped starting January 6th, 2025".
You placed your order on December 23rd. We have dispacthed the item yesterday and should be with you today.
Kind regards,
George
Custom tag was beautiful
Custom tag was beautiful, but the delivery time was quite long. However, the tag was amazing.
8 de dezembro de 2024
Silver solid heart keyring …
Beautiful clear engraving and gorgeous print on keyring
my daughter will love this gift thank you x
6 de dezembro de 2024
If they have not got the colour they…
If they have not got the colour they should email or call customer rather than wait for the customer to contact them
13 de dezembro de 2024
Came across this company by pure…
Came across this company by pure chance.
They offered something different and quite unique.
Although the price seemed really cheap, I took a chance.....so glad I did, both, the image and engraving is spot on.
Highly recommend this company, if you're after a keepsake with a difference.
3 de dezembro de 2024
Resposta da Engraved Memories
We're thrilled to hear that you were so pleased with your purchase. Our goal is to create unique and meaningful keepsakes, and it's wonderful to know we've achieved that for you.
We appreciate you taking the time to share your positive experience. Your feedback means a lot to us.
Thank you again for your support!
Very impressed
Had two black zippo lighters engraved for my two sons with their team badge very impressed with the final product and them spotting a minor defect on one and providing a replacement on their own initiative
Product 10:10
Service 10:10
Delivery 10:10
Thank you for a wonderful experience will definitely be a return customer
25 de novembro de 2024
Resposta da Engraved Memories
We're delighted to hear that you are thrilled with the engraved Zippo lighters! Thank you for your kind words and support!
Better communication
Be more communication. I haven't received my item yet I've reached out to them and they haven't got back to me.
2 de dezembro de 2024
Resposta da Engraved Memories
We apologize for the delayed replies and any inconvenience caused by the delayed delivery. We've checked our records and can confirm that the item has been delivered. We know this is a particularly busy time of year, and there may be some delays in the postal service.
Thank you for your patience and understanding.
Resposta da Engraved Memories
Many thanks for your feedback. Looking forward to dealing with you again!
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