I paid for a service on VivastreetPayment accepted, account blocked and no clear explanation provided
I paid for a service on Vivastreet, and shortly after my payment was accepted, my account was blocked.
I contacted customer support several times asking for the exact reason for the decision. I made it clear that I understood the account might not be reinstated and that I was only requesting an explanation of what I had allegedly done wrong.
Instead of identifying the specific rule or clause I had violated, I repeatedly received general responses referring me to their Terms and Conditions.
I previously had another account, which I deleted because I was experiencing repeated problems when trying to make a payment. A few days later, I created a new account using my own identity and genuine personal information. I did not do this to commit fraud, mislead the company or avoid any restriction.
Vivastreet accepted my payment and then blocked my account. Despite my repeated requests, they have not:
• clearly identified the specific rule I allegedly violated;
• explained which action caused the block;
• properly addressed my explanation regarding the previous account;
• provided a satisfactory response regarding the payment accepted before the block.
I am not asking them to disclose confidential security procedures. I am simply asking for a clear and reasonable explanation about the decision affecting my account and payment.
I am extremely disappointed with the lack of transparency and the repeated generic responses. I would like Vivastreet to review my complaint properly, explain the specific reason for the block and clarify what will happen to the payment they accepted.
