Equality Advisory Support Service Avaliações 

Excellent advice on reasonable adjustments in the workplace

Debbie was very understanding considering the overall aspects of freemason and culture and tried her best to help with all laws and advice

James was very helpful and attentive to the details I had already shared. I felt genuinely listened to and heard throughout the conversation.

I am currently struggling with what I have been through, and James helped me gain a better understanding of disability and how it may relate to my circumstances. I really appreciated the time, patience and support he provided.

Excellent support from James.

I have just finished an online chat with James and wanted to leave a review to say how helpful and supportive he was. He gave me the time and space to explain everything properly, listened carefully to my concerns, and quickly understood the situation.

James was clear, patient, and reassuring throughout, and he explained the next steps in a way that was easy to understand. I really appreciated his professionalism and the genuine care he showed during the chat.

Thank you, James, for making a difficult situation feel much more manageable.

I spoke to Rory and he calmly listened while I explained my situation and offered relevant and helpful information. I would recommend and return if I needed further support.

I spoke with a really lovely lady this morning her name was CLARE , I was seeking help , support , advice and direction about one of my sons issue in the work place , he has Autism and the work place is going through changes that is affecting his job but more importantly his disability is not being taking into account . What great advice and help I was given …I can only call it EXCEPTIONAL….. the ladies knowledge was brilliant , so informative and helped …., she listened intently to me and explained everything in detail ….it really does show that there are people out there that care …thank you so much CLARE you must be a valued member of the team …very best regards Simon

Can't get through. Phonelines do not tell you when to leave a message and then cut you off. The phonelines ask if you would like to participate in a survey to help the service but cut you off. I did get a call back but was in the bathroom and now i have to start the process all over again. Started calling 7 hours ago... Why don't you have a call waiting service that puts you in a queue and tells you what number you are in the queue? my Dr surgery does that....

Never answers phone. Never responds to webchat.
Discriminates against disabled people who cannot use post/email.

Update: Re your reply - if you has applied any intelligence, you would have realised there cannot be an account as I have never been able to contact you. Also, some disabled people cannot receive incoming calls, so it is pointless to leave a number. Excuses, excuses - BAD service!

I spoke with a lady called Debbie today. Absolutely fantastic, she listened to everything from my side and gave me amazing advice and where I can also look. Her knowledge, expertise and empathy for the situaion i am extremely grateful for.

I highly recommend this service for anyone in need of advice.

Invaluable, support from Debbie!I cannot thank Debbie at EASS enough for her incredible help and support. After facing a deeply distressing experience involving disability discrimination at a public venue, I felt completely overwhelmed, ignored, and exhausted trying to handle it on my own.From the moment I spoke to Debbie, everything changed. She was exceptionally empathetic, patient, and highly professional. She took the time to truly listen to our story and understand the impact it had on my disabled daughter.The legal advice and guidance she provided was absolutely invaluable. Debbie helped me cut through the confusion, clearly explained our rights under the Equality Act 2010, and helped draft a heavy-hitting formal complaint letter that completely transformed our case. Her expertise has given us the strength and confidence to stand our ground and hold the service provider accountable.Debbie is an absolute credit to the Equality Advisory and Support Service. If you are struggling or feel like giving up, her guidance is extremely helpful and effective. Thank you so much, Debbie!

Positives:
1. Mostly polite knowledgeable staff.
2. Staff take time to explain things thoroughly.

Negatives:
1. Champions team lie about call back timelines.
2. Can be hard to get through to them on the phone (sometimes you have to call 9 or 10 times)
3. Some staff seem like they just don't care and try to get you off the phone as fast as possible.

Jamie was so incredibly patient, so knowledgeable and so so so helpful today. We are in a very upsetting situation and she not only helped talk me through solutions, but also helped quell my concerns.

She is a superstar. I wish I could give her a hug.

Rory was excellent. He was a great listener and explained the relevant points of law without sugarcoating them

Whitney was really helpful providing advice about an employment issue , thank you very much

I would like to leave a special thank you to Debbie at the Equality Advisory and Support Service (EASS).

From the moment I spoke with Debbie, she was incredibly professional, patient and understanding. She took the time to listen carefully to my situation, explain my rights clearly, and guide me through the next steps in a way that made a complicated process much easier to understand.

What stood out most was Debbie’s knowledge, compassion and the way she made me feel supported. She didn’t just provide information; she helped me understand the protections available under the Equality Act and gave me the confidence to raise my concerns appropriately.

It is reassuring to know that services like EASS have people like Debbie who genuinely take the time to help individuals understand their rights and feel heard.

Thank you, Debbie, for your kindness, professionalism and the excellent support you provided. It is very much appreciated.

I contacted them online over a complex discrimination case and sent them the research I had done. I had completed all the research myself and had sought some advice over my own application of various sections of the Equality Act, however they weren't interested in helping me understand if I had applied any of the Equality Act correctly. At a time when it feels like I'm fighting the weight of a large organisation by myself it would have been helpful to know which sections of the Equality Act applied to the incidents I had suffered. It feels like there is so little support out there.

I spoke today with Whitney. She was very patient as I went into detail my situation and gave me good advice. Told me a source for good documents which I had already obtained but it was reassuring to know I was on the right path.
I was very happy I did not have to waste my time chatting with a bot!

So good
Manop Kampeang

I called EASS for advice about an early conciliation. Jaime took me through all the steps with care and patience . Thank you for your help

I called EASS today on the advice from ACAS. I got through to Rory and had such a great experience. He was very patient, took all of my information organically and talked through my options very simply and clearly and made me feel heard. Was put on hold for a couple of minutes while he gathered some information/options and even the hold music sounds hopeful.