Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
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Veja o que dizem as avaliações
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Ver mais
A empresa respondeu
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Ver mais
A empresa respondeu
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Ver mais
Detalhes da empresa
Escrito pela empresa
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Informações de contato
30 Fenchurch St, EC3M 3BD, London, Reino Unido
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,7
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Impressed with customer service
Lisa was extremely professional and efficient.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Helpful advice and care.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Emily who spoke to me was very helpful
Emily who spoke to me was very helpful, she answered my stupid questions and made the whole process a very easy experience for me. Great service
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Agent was very professional
Agent was very professional, helpful and calming. Took the information in a safe and effective way
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
5 stars
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patience, and made everything feel easy and stress-free. Her positive attitude and genuine care stood out.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Amazing customer service
Amazing customer service very helpful
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
ERS understood my problem and was quick to solve it.
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the predicament I was in. She was knowledgeable, warm, kind and a tremendous help throughout. They say you can’t find the staff well she’s definitely a keeper.
Thank you
G
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Proffessional Handling
I was very impressed with the way I was proffessionally handled during my call. The claims handler June Dennis was extremely patient and helpful. A very good experience to a semi traumatic situation on my side. Thank you.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lilly was really calm and helpful
Lilly was really calm and helpful. She explained the process well, and I felt confident all would be OK.
We wanted to think about one of the options so she gave us time to think about it, then we rang her department back.
All in all, a very stress free experience
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lovely lady on the phone
Lovely lady on the phone. Absolutely great custeromer services. Very helpful
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
First class treatment today handling a…
First class treatment today handling a claim. Thank you
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June
June, was very efficient and has dealt with my claim in a professional manner.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The polite lady I spoke too.
The polite lady I spoke too.
26 de janeiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The lady I dealt with was really helpful
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I received great customer service and…
I received great customer service and the advisor was very helpful. Highly recommend.
27 de janeiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Made the process very easy to understand
Made the process very easy to understand
27 de janeiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Absolutely fantastic Lisa was calming…
Absolutely fantastic Lisa was calming thoughtful and incredibly helpful. This is the first time I have had to do this and I was very worried if I knew that somebody like Lisa was going to be the one I spoke to I would not have been worried at all. Regards, AI Shewan.
26 de janeiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
This has been the best insurance…
This has been the best insurance company I have ever had to deal with. All UK based advisor, everyone who I have spoken to is knowledgeable and knows their area of expertise. I have been reassured throughout my claims process and cannot recommend them highly enough
26 de janeiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Agent was helpful and polite
Agent was helpful and polite. Went through what I need to do in a clear and precise manner.
23 de janeiro de 2026
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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