Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Ver mais
A empresa respondeu
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Ver mais
A empresa respondeu
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Ver mais
Detalhes da empresa
Escrito pela empresa
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Informações de contato
30 Fenchurch St, EC3M 3BD, London, Reino Unido
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,7
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The advisor was professional
The advisor was professional, listened well and communicated clearly
17 de novembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful…
June was very helpful and explained everything clearly, I felt like I was in safe hands
12 de novembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Straight forward and easy communication
10 de novembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful and guided me through the…
Very helpful and guided me through the process in a calm and efficient manner
10 de novembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Jacob was a very helpful and…
Jacob was a very helpful and understanding agent. He explained the process clearly and was very sympathetic.
6 de novembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Prompt and helpful
5 de novembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Possible CCJ to be issued.
6 Days ago you said Customer Service dept would be in touch???
You failed. You do not answer my emails??? Your company owes me £1050.00. 21st October ERS accepted liability for your insured negligence... 2 weeks later and I am still waiting for MY MONEY.
You have until 7th November 2025 to settle this matter. I will look for redress by seeking a County Court Judgement without further contact with you.
5 de novembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello Paul,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team on 06.11 to get in touch and help resolve your complaint. Please reach out to Complaints@iquw.com if you do not hear from them.
Thank you.
ERS Team
very helpful as ihave only gone with ers
31 de outubro de 2025
Avaliação não solicitada
Efficient response
Reported incident but didn't want to make a claim. Agent fully understood and noted incident and sent email to confirm. Very efficient.
22 de outubro de 2025
Avaliação não solicitada
Call handled well
Call handler Roxanne was great, just unfortunate that she didn't have access information given the day before and I had to explain again
30 de outubro de 2025
Avaliação não solicitada
Helpful call handler
Helpful call handler and clear information confirmed to us.
30 de outubro de 2025
Avaliação não solicitada
I had the pleasure of speaking to…
I had the pleasure of speaking to Kayleigh this morning. I had to get different pieces of information and Kayleigh was not only polite but patient and made me feel at ease, made the process easy and comfortable. A pleasant and polite worker you have.
Thanks Kayleigh
30 de outubro de 2025
Avaliação não solicitada
Further to our recent RTC with a…
Further to our recent RTC with a company vehicle, the Insurance consultant contacted us for an overview of the incident. He was very helpful and courteous during our conversation and keen to move matters forward.
I would recommend ERS as an insurance organisation.
29 de outubro de 2025
Avaliação não solicitada
Very friendly and straight to the point
28 de outubro de 2025
Avaliação não solicitada
quick FNOL experience
quick FNOL experience
June was polite and helpful.
28 de outubro de 2025
Avaliação não solicitada
The lady was very helpful and calm
The lady was very helpful and calm. All my concerns were answered. A pleasure to deal with a problem.
27 de outubro de 2025
Avaliação não solicitada
If I could give zero stars
If I could give zero stars, I would!
This is by far the worst recovery company ever. I’ve been waiting since 5 PM and it’s been over 8 hours with nothing but lies about how “someone is already on the way.” What a joke! Completely unreliable and unprofessional — an absolute disgrace of a company. Avoid them at all costs!
24 de outubro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
There has been some confusion. We're ERS, a specialist motor insurer, we believe you intended to write a review for ERS Recovery that provides vehicle recovery. Please note this is a complete separate company in which we have no affiliation.
We'd kindly ask that you consider removing your review as it relates to a different company not ERS, the specialist motor insurer.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.