Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
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Veja o que dizem as avaliações
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Ver mais
A empresa respondeu
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Ver mais
A empresa respondeu
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Ver mais
Detalhes da empresa
Escrito pela empresa
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Informações de contato
30 Fenchurch St, EC3M 3BD, London, Reino Unido
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,7
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Serious incident report
A lady called June dealt with the call and was very helpful and clear on what was going to happen
7 de outubro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Professional service
She was very helpful during stressful time.
6 de outubro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Awesome
Awesome, clear, precise, friendly and they took the “ hard” out the work
1 de outubro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Cheap for a reason
Cheap for a reason, avoid!
Had a car reverse in to mine, wasent going to claim of my insurance as not my fault, so rang them and asked for there advice what I should do, very unprofessional, couldent be less botherd, said "good luck" and sent me on my way!
You may save £10 £20 going with this lot, but god forbid you ever need them!
17 de abril de 2025
Avaliação não solicitada
Resposta de ERS
Hello Shane,
Thank you for leaving a review. We have sent a request asking for further information about your complaint via Trustpilot. Please reply providing us your ICE reference number so that we can find you in our system and resolve your complaint or send us an email on complaints@iquw.com.
We look forward to hearing from you.
Thank you.
ERS Team
Chiara
Chiara, the ERS claims handler, was so helpful and supportive. In fact both members of the ERS staff I have spoken to have been excellent.
30 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Excellent Customer Service
Lily was thorough and professional throughout thye call
30 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Mary Jaine a new claim handler helped…
Mary Jaine a new claim handler helped me patiently and given all possible options… she was courteous and cooperative with understanding of claims and processes
29 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Roxanne was fantastic!
29 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very clear
Very clear
All explained and very informative
29 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
great call center person
25 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Claim being questioned by ERS
This review follows damage to a classic car on a DFDS ferry, see DFDS review on Trustpilot that was updated on 11th July 2025.
After going through the process of making a claim on DFDS for the damage that was totally their fault, and receiving their rejection, I made a claim on my insurers ERS.
They are a company I have been with for a considerable time, and as far as I recall this is the first claim I have made.
However I am now questioning my decision to stay with them. Despite having sent them photographs of the damage, on more than one ocassion , a copy of the DFDS Vehicle Damage Report, Invoices, and the details of a witness to the accident, the claim is now being questioned and I am once again being asked for information already sent to them.
I am really at a loss for words.
Update - 25/09/25
I very much look forward to hearing the views of ERS on my complaint.
If they are prepared to question a claim that is absolutely genuine, and one where the blame was clearly not mine, it's not surprising that there are 8% of one star reviews from other ERS customers on this site.
24 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team who will be in touch to help resolve your complaint.
Thank you.
ERS Team
Thank you for being so supportive
Thank you for being so supportive with my claim, as a long standing customer that is very happy with the service you provide going the extra mile at this stressful time is the reason why I keep coming back
24 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was super helpful and reassuring
June was super helpful and reassuring.
She explained the steps to me and was pleasant and professional
19 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reported Claim Easily on phone
Speaking with June made the process easy
19 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was very helpful and understanding…
June was very helpful and understanding in the situation that has arisen for me. Being hit by a provisional license holder who was driving without being supervised and no L plates.
15 de setembro de 2025
Avaliação não solicitada
Resposta de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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