I placed an order on Tuesday of Halloween week and paid for next-day delivery, so I expected it to arrive by Thursday at the latest. Thursday arrived, no parcel, no tracking details and no... Ver mais
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Veja o que dizem as avaliações
Ich habe für eine Tanzgruppe Kostüme bestellt, war erst skeptisch, da die Bewertungen ja teilweise weit auseinandergehen. Ich habe jedoch nichts zu beanstanden! Zahlung erfolgte einfach über PayPal. D... Ver mais
The costume is good quality however. The cape requires a fastening loop to help keep it on I had to use safety pins which ended up tearing the tunic on the shoulders where people kept pulling on t... Ver mais
Ordered Halloween costume after getting an email advertising Saturday delivery if ordered by 4:30 the day before. Ordered and paid for the Saturday delivery. Saturday came and the order hadn't ch... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Escapade is the UK’s leading Halloween and fancy dress costume specialist. With over 14,000 unique costumes and accessories to choose from the company offers a huge variety of fancy dress that caters to any theme or event. Escapade takes pride in their excellent customer service, exclusive product ranges, best in industry pricing policy, same day dispatch and next day delivery and tracked shipping options.
Informações de contato
45 - 46 Chalk Farm Road, NW1 8AJ, London
- 0207 485 7384
- contact@escapade.co.uk
- www.escapade.co.uk
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fantastic quality and perfect size!
Very happy!
Really good product (zipper face makeup) - worked brilliantly and easy to use - very good value!
Arrived quickly, would use Escapade again.
Ordered a 70s ladies jumpsuit on 21st…
Ordered a 70s ladies jumpsuit on 21st Oct - it arrived on time (24th Oct) but was poorly packed and I didn't like the material is was made from.
I had to go on the website to find out how to return the garment, and returned using Royal Mail recorded delivery the next day. Despite it having been received by them on 28th Oct I have had no confirmation or refund. Trying to contact by phone has proved impossible (message says they are closed constantly) and no response to my email.
is this company still trading??! I could still order online if I wanted to, but with such poor customer service I won't use again. I don't even know if I will get my refund!!
Disgraceful
Disgraceful. In order to process a refund you have to call the company and NO ONE will answer your call. I have currently been on hold for over 3 and a half hours. Customer service is clearly not a priority for this company and their complete lack of user friendly website shows that they are happy to take your money and after that, they simply do not care. I would avoid using them at all costs.
Perfect fit and dress was great quality…
Perfect fit and dress was great quality highly recommend
Fast delivery and great costume.
Fast delivery and great costume.
Purchased Zombie outfit for Halloween trick or treat with family and friends.
Got some great feedback from people around streets and at houses ..
Many asked for Selfies with their kids and parents too....felt famous 🤣
Thanks for a great night @escapade
The costume was very good quality not…
The costume was very good quality not like the flimsy ones you get. Fast delivery no hassle. I will definitely purchase from here in the future. Thank you
Ordered a wig for Halloween party
Ordered a wig for Halloween party,
It arrived quickly and packaged very well,
Wig was full and thick looked very expensive, got many compliments on it,
Very happy with my purchase, would certainly recommend this company👍
Super easy ordering and super quick…
Super easy ordering and super quick delivery. Item was exactly as described and arrived in perfect condition and well packaged.
Good quality costume
Good quality costume arrived well packaged and exactly when it said it would. Really fast service and just before Halloween. Will definitely use site again for future purchases
Fabulous hats service first class
I ordered a product to have it…
I ordered a product to have it yesterday and today I don't have my pack :(
Quick delivery
Quick delivery, good prices and good products. Thanks
Kids Halloween Outfit
Bought a kids halloween outfit. Great price, good quality item which arrived very promptly.
Would definitely use again.
Great service, Good quality
Great service. Outfit arrived earlier than expected - true to size my girl is a big 21 m and 18-24 m fitted perfectly, good quality - would defo recommend !!!!
Great arrived quicker than expected and…
Great arrived quicker than expected and kids were buzzing with costumes
Items missing and no customer service
At what must be their busiest time of year, after waiting 1.45 on hold the phone is just ringing out. My costume has arrived faulty with pieces missing. An absolute disgrace that they cannot be contacted, my son is in tears
Can’t be Ed Scissorhands without scissors
I ordered the Edward Scissor hand costume it arrived on time but did not contain the scissor gloves. It clearly says it should contain the gloves on both the website and the packaging. Rubbish. V dissatisfied.
Great quality and price
Bought angle wings for a Halloween party and couldn’t be happier. Came in perfect condition and in time for the event. Would definitely buy from here again.
Great costume for a great price
Great costume for a great price, will definitely be buying more in the future!
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