I placed an order on Tuesday of Halloween week and paid for next-day delivery, so I expected it to arrive by Thursday at the latest. Thursday arrived, no parcel, no tracking details and no... Ver mais
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Veja o que dizem as avaliações
Ich habe für eine Tanzgruppe Kostüme bestellt, war erst skeptisch, da die Bewertungen ja teilweise weit auseinandergehen. Ich habe jedoch nichts zu beanstanden! Zahlung erfolgte einfach über PayPal. D... Ver mais
The costume is good quality however. The cape requires a fastening loop to help keep it on I had to use safety pins which ended up tearing the tunic on the shoulders where people kept pulling on t... Ver mais
Ordered Halloween costume after getting an email advertising Saturday delivery if ordered by 4:30 the day before. Ordered and paid for the Saturday delivery. Saturday came and the order hadn't ch... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Escapade is the UK’s leading Halloween and fancy dress costume specialist. With over 14,000 unique costumes and accessories to choose from the company offers a huge variety of fancy dress that caters to any theme or event. Escapade takes pride in their excellent customer service, exclusive product ranges, best in industry pricing policy, same day dispatch and next day delivery and tracked shipping options.
Informações de contato
45 - 46 Chalk Farm Road, NW1 8AJ, London
- 0207 485 7384
- contact@escapade.co.uk
- www.escapade.co.uk
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DO NOT BUY FROM THIS STORE
I ORDERED THE WRONG COSTUME. 5 MINUTES AFTER ORDERING I CONTACTED THE WEBSITE AND HELPLINE TO CANCEL, THEY TOLD THE COSTUME HAD ALREADY BEEN PICKED AND WAS READY FOR SHIPPING AND THAT I SHOULD JUST RETURN IT TO THEM ONCE IT ARRIVES. I RETURNED THE COSTUME THE SAME DAY IT ARRIVE. THEY TOLD ME IT WAS NEVER RECEIVED AND REFUSED MY £50 REFUND! I TRACKED THE ORDER AND IT WAS DELIVERED AND SIGNED FOR.
Costume
Perfect costume, great service, definitely use them again
Excellent
Brill service brill costumes what more can one say
excellent service
great costume, fair price and fast shipping
Delighted and relieved!
Great product, received quickly. Always worry about small retailers online but no problem.
bad customer service
Terrible service. Bought costume for daughters Halloween party. However, upon delivery I noticed the belt was broken. Emailed to customer service twice with images. No response. Had to mend myself so she could go to her party.
Cheap
Looked nothing like the picture, material aweful, cheaply made.. ended up making my own costume
Excellent quality and value for money
Highly recommended
Poor
Received a mask in poor condition. Emailed and rang to try and get in touch, no answer. Poor service
Incomplete
Actual dress was of a decent standard as was the headband that came with it. However I received one sleeve and two neck pieces rather than the other way around. Very unimpressed with this very random error.
Good product! Awful delivery service
Mask was ordered and is of really good quality. Paid for next day delivery but didn't arrive for many days later. Emailed the company but never got a reply. Wanted my postage price refunded!
Horrendous
Ordered an outfit on the Wednesday evening and paid extra for next day delivery. The outfit did not arrive on Thursday but I was not too concerned as the party I was going to was on the Saturday. It still had not arrived on the Saturday and when I tried to contact the company there was no reply to email or telephone. The outfit eventually arrived on the Monday afternoon which was totally unacceptable! The charge still applied and the outfit was of no use at all. Terrible service, terrible after sales. Would not use the company again!
Great value for money, quick delivery, comfortable to wear
Would recommend to anyone
Halloween
Easy to use website, secure payment, great range of products. Order arrived quickly and was well packaged.
Will be going back for me some time soon - any excuse for a fancy dress ;0)
Halloween
Lovely little.outfit. not too scary , my daughter loved it .
£13.99 contact lenses ripped within 10 mins!!!
£13.99 contact lenses ripped in 10 mins!! Would NOT recommend their contact lenses.
But the outfit was good, cheap quality, but it was a Halloween costume to be fair.
Awful
I ordered my product a month in advance of needing it and still haven't received it. This was the beginning of October and it is now January... I wouldn't order from them. I emailed them to ask for my money back and that was ignored also. So I'm nearly £40 down with nothing to show for it. Poor show.
Missing items and no response
The outfit purchased turned up on a Friday without the hat described missing. I was going away that afternoon with no time to seek a replacement. Couldn't get through via the helpline and then wrote a polite email (considering my frustration) but have never had a response.
Poor sizing
Sizes are way off. Im a size 12 but wanted the costume to be comfy so ordered a large and couldnt even get it over my shoulders
I payed £30 for a package I never received
Payed for my items, never received them and after trying to contact them with no luck I gave up £30 spent on nothing absolute joke of a company
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