I bought because I love M05 / Cashmeran. So 100ml and the 30 ml with (gratis!) travel case were mandatory. And I like E03 very much. What I knew because I had bought two 5 x 2 ml sample sets for... Ver mais
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Veja o que dizem as avaliações
I am happy with concept and basic communication with support but we didn't solve my problem and just wasted time as the company got too commercial in my opinion, although support team tries hard. It... Ver mais
I had an issue with 2 of the sprayers and they sent new bottles out right away. Very good customer service. I requested just new spray nozzles and they replaced the whole thing.
Tolle Parfums, ich kaufe sie nicht zum ersten Mal und bin jedes Mal sehr zufrieden. Besonders gefällt mir Molecule Mandarin – ein frischer, leichter und sehr angenehmer Duft. Ich habe zwei Flaschen ge... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.
Informações de contato
Reino Unido
- support@escentric.com
- www.escentric.com
4,3
Excelente
274 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great company
Easy ordering online, lovely packaging and quick delivery. Never ordered before but will again.
18 de maio de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. We are delighted to hear that you found the online ordering process easy and enjoyed the packaging and quick delivery.
We truly appreciate your support as a new customer and look forward to welcoming you back in the future.
EM
Amazing fragrance backed by brilliant…
Amazing fragrance backed by brilliant customer care.
19 de maio de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. We are thrilled to hear that you are enjoying the fragrance and experienced brilliant service from our customer care team.
We truly appreciate your support and look forward to welcoming you back in the future.
EM
Recently bought Molecule 01 and…
Recently bought Molecule 01 and Molecule 02 online. I had both for them for long time ago and I was super happy with them.
The new batch which arrived is completely different, you can't smell the perfume at all. Just smells of alcohol. I still have leftover in my old bottles,I can smell it every time I spray. Try to resolve the issue with the customer service and they tell me is my nose/brain. No! It's not true I ha e comparison in front of me. No resolution provided, very slow to respond. Very frustrating expirience after paying premium price. Avoid
21 de maio de 2026
I never received product
18 de maio de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. We’re really sorry the delivery experience didn’t meet your expectations. We work hard to choose reliable partners, but unfortunately, delays and issues sometimes occur.
Our Customer Service team will be able to assist you further in resolving this, if you would like to contact support@escentric.com
EM
Love everything the perfume,
Love everything the perfume,
The packaging really is fab
Plus quick delivery
20 de maio de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your review. We are delighted to hear that you love the fragrance and enjoyed both the packaging and the quick delivery. We appreciate your support and look forward to your next order.
EM
All Time Favourite
This is my all time favourite perfume. I get comments ALL the time.
New 200ml bottle with a cap, I love.
Fantastic offer which is why I bought it,
19 de maio de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. We are thrilled to hear that this is your favourite fragrance and that it brings you so many compliments.
We are also glad that you love the new 200ml bottle design and were able to take advantage of the recent offer. We truly appreciate your continued support and hope you enjoy your new bottle.
EM
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. We are delighted to hear that you consider your experience with us to be perfection. We truly appreciate your support and look forward to welcoming you back in the future.
EM
Lovely Perfume
The perfume arrived quickly and was wrapped really well. The perfume smells wonderful, lasts all day. Wo yo ld definitely but again.
18 de maio de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. We are delighted to hear that your order arrived quickly and beautifully packaged, and that you are enjoying the fragrance and its longevity.
We truly appreciate your support and look forward to welcoming you back for your next purchase.
EM
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. We are delighted to hear that you found the ordering process easy and that your beautiful fragrance arrived on time.
We appreciate your support and hope you continue to enjoy your fragrance.
EM
Good service and excellent products…
Good service and excellent products (and packaging too!)
18 de maio de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your review. We are thrilled to hear that you experienced good service and are enjoying our products as well as the packaging.
We truly appreciate your support and look forward to welcoming you back in the future
EM
Products are weaker than the past and…
Products are weaker than the past and higher in price
18 de maio de 2026
Resposta da Escentric Molecules
Thank you for your feedback. You have our full assurance that our formulas remain unchanged since their introduction, though sensitivity to the fragrances can sometimes vary over time.
EM
Not the same as the last one I bought.
I have used Molecule 1 in the past and people always compliment me and ask what I’m wearing. Not this time I’m afraid. There is no fragrance at all when I spray it. I have been in touch with the company who sent a long detailed email about the science of this. I don’t need to be told how this should smell. I KNOW how it should smell. This bottle has NO smell. I tried it out on friends with the same results no fragrance here except perhaps a slight alcohol smell. I am massively disappointed. Perhaps this is a bad batch I just want them to answer me and sort this out. I don’t want to give it a one star review but I know this bottle is not the same as before I’d like an answer please.
22 de maio de 2026
Avaliação não solicitada
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. You have our full assurance that the formula for Molecule 01 remains unchanged since 2006, though we understand your frustration when an experience does not match your previous ones.
As you are already in touch with our Customer Service team, please reply directly to your existing email thread so they can assist you further in resolving this.
EM
Gaza Schoen!!
Gaza Schoen is one of my favorite perfumers. Delivers top notch fragrances time and time again. E02 Extrait is incredibly alluring!!!
18 de maio de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you are such a fan of Geza Schoen's creations and that you find Escentric 02 Extrait so alluring.
We truly appreciate your review and hope you continue to enjoy your fragrance.
EM
Resposta da Escentric Molecules
Thank you for taking the time to share your review. We are delighted to hear that you are pleased with the fragrance, our quality packaging, and the shipping speed.
We appreciate your support and look forward to your next order.
EM
Eccellente
Eccellente. Il sevizio era molto rapido. La scatola con il profumo è bellissima.
21 de abril de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced fast service and love the beautiful fragrance packaging. We appreciate your support and look forward to welcoming you back in the future.
Grazie per aver dedicato del tempo a condividere la sua recensione. Siamo felici di sapere che ha apprezzato il nostro servizio rapido e la bellissima confezione del profumo. Apprezziamo il suo supporto e speriamo di darle presto il bentornato.
EM
Wundervoller Duft und schnelle Lieferung
Tolle Parfums, ich kaufe sie nicht zum ersten Mal und bin jedes Mal sehr zufrieden. Besonders gefällt mir Molecule Mandarin – ein frischer, leichter und sehr angenehmer Duft. Ich habe zwei Flaschen gekauft und zusätzlich Miniaturen als Geschenk bekommen, was eine schöne Überraschung war. Die Lieferung war schnell und alles kam gut verpackt an.
21 de abril de 2026
Resposta da Escentric Molecules
Thank you for taking the time to share your review. We are delighted to hear that you are a returning customer and that you enjoy the fresh scent of Molecule 01 + Mandarin.
We are also glad that you loved the samples and experienced fast, secure delivery. We truly appreciate your continued support and look forward to welcoming you back for your next order.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu teilen. Wir freuen uns sehr, dass Sie erneut bei uns eingekauft haben und den frischen Duft von Molecule 01 + Mandarin genießen. Es freut uns auch, dass Ihnen die als Geschenk beigelegten Miniaturen gefallen haben und Ihre Bestellung schnell sowie gut verpackt angekommen ist. Wir schätzen Ihre treue Unterstützung sehr und freuen uns auf Ihre nächste Bestellung.
EM
I wrote an email to you guys that I…
I wrote an email to you guys that I wasn’t happy with the product , that the smell doesn’t last long and I wanted to refund the item, but I threw out the box. Never got response. The customer service is really bad. Paid so much money and the smell only last for the first 10 minutes so disappointed.
20 de abril de 2026
Just wonderful.
18 de abril de 2026
The fragrances unlike anything you've…
The fragrances unlike anything you've ever smelled. They shipped quickly.
18 de abril de 2026
Quick delivery and very well packaged.
20 de abril de 2026
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