Escentric Molecules Avaliações 

274
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought because I love M05 / Cashmeran. So 100ml and the 30 ml with (gratis!) travel case were mandatory. And I like E03 very much. What I knew because I had bought two 5 x 2 ml sample sets for... Ver mais

Avaliado com 2 de um total de 5 estrelas

I am happy with concept and basic communication with support but we didn't solve my problem and just wasted time as the company got too commercial in my opinion, although support team tries hard. It... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had an issue with 2 of the sprayers and they sent new bottles out right away. Very good customer service. I requested just new spray nozzles and they replaced the whole thing.

Avaliado com 5 de um total de 5 estrelas

Tolle Parfums, ich kaufe sie nicht zum ersten Mal und bin jedes Mal sehr zufrieden. Besonders gefällt mir Molecule Mandarin – ein frischer, leichter und sehr angenehmer Duft. Ich habe zwei Flaschen ge... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Produtos de Beleza

Escrito pela empresa

Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

274 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(274)

147 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I was delighted to order my perfume…

I was delighted to order my perfume directly from Escentric as they offer free delivery and also sent me some free samples

18 de fevereiro de 2026
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Resposta da Escentric Molecules

Many thanks for sharing your kind words Nic, and we hope you enjoy your order and the complimentary samples.
EM

Avaliado com 5 de um total de 5 estrelas

20 years Anniversary Bottle

Needed some advise on the 200ml molecules before purchase it was dealt with expertly so I purchased it ..
The only downside was the free samples ( only small ) as I knew had space for 2 samples and only 1 .
Considering the price of the 200 ml purchase you would expect both sides with a sample .
Other than that Molecules will always be my Fav perfume to date .

18 de fevereiro de 2026
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Resposta da Escentric Molecules

We're glad our Customer Service team were able to provide assistance to help you with your purchase and appreciate you sharing your feedback around complimentary samples.
EM

Avaliado com 5 de um total de 5 estrelas

The whole process was simple

The whole process was simple, efficient and expedient.

17 de fevereiro de 2026
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Resposta da Escentric Molecules

Many thanks for taking a moment to provide such kind comments.
EM

Avaliado com 5 de um total de 5 estrelas

Top Quality products.

I have been using the Escentric brand for a long time now and cannot see by them. The service they provide is top class which includes there phenomenal postage and packing.

16 de fevereiro de 2026
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Resposta da Escentric Molecules

We're delighted to hear you're such a longstanding fan of Escentric Molecules and appreciate you posting your kind review.
EM

Avaliado com 5 de um total de 5 estrelas

Perfetto

Salve .
Ho fatto l’ordine e l’ho pagato dall’Italia per mio figlio che vive in America , volevo fargli un regalo . Il pacco è arrivato in Florida in una settimana. Siamo molto contenti , sia figlio che io .
Grazie al servizio clienti della Escentric Moleculs per l’aiuto , dove mi sono rivolta due volte perché non sapevo come compilare il modulo della spedizione. Tutto è andato perfetto !

16 de fevereiro de 2026
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Resposta da Escentric Molecules

Siamo davvero felici di aver contribuito a spedire il regalo a tuo figlio. Grazie mille per aver dedicato del tempo a condividere la tua recensione.
EM

Avaliado com 5 de um total de 5 estrelas

First class Customer Service.

I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stress how impressed I am with the customer service, packaging , products and I will now remain a loyal customer. Well done 👏

24 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Escentric Molecules

Thank you so much for your review

We're thrilled to hear that Hannah was able to assist you with your order and that you're so impressed with our service.

EM

Avaliado com 5 de um total de 5 estrelas

The delivery was quick

The delivery was quick, with updates notifying me on delivery. The packaging is amazing, too good for me to take out and use, it arrives in a beautiful box, so colourful, luxurious with stunning paper carefully wrapping the equally beautiful box with the perfume, additional shredded tissues paper, tied with a grey cotton 🎀 ribbon. If you wanted to gift this, all you have to do is purchase it. We'll done to this company, hats off to you.

26 de janeiro de 2026
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Resposta da Escentric Molecules

Thank you for such a wonderful review! We take great pride in our presentation, so we’re delighted to hear the packaging made such an impression. It’s the perfect way to treat yourself or a loved one.

EM

Avaliado com 5 de um total de 5 estrelas

Love this Brand

Love this Brand. Always excellent customer service. I wear 3 of thier M1 edps. Love!

23 de janeiro de 2026
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Resposta da Escentric Molecules

Thank you for your continued support.

We're so glad to hear you're loving your M+ collection and that our service continues to meet your expectations.

EM

Avaliado com 1 de um total de 5 estrelas

Unusually un-aromatic perfume

Try this perfume for a few days, perhaps it is more suitable for oily skin types?

13 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Escentric Molecules

We are sorry to hear of your disappointment. Molecule 01 is indeed a radically minimalist fragrance consisting of only one aroma-molecule, designed to meld with your skin chemistry.

We appreciate your feedback

EM

Avaliado com 5 de um total de 5 estrelas

Resolved an issue with a faulty sample…

Resolved an issue with a faulty sample spray and a nice surprise for it to be replaced by an 8.5 ml.
Went on to buy a full bottle, sent in beautiful presentation box with further free samples and free 8.5ml new molecule 1+. Great service

22 de janeiro de 2026
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Resposta da Escentric Molecules

Thank you for the lovely review.

We're glad we could turn a faulty sample into a positive experience with the 8.5ml upgrade.

We hope you enjoy your full-size bottle!

EM

Avaliado com 1 de um total de 5 estrelas

I ordered a gift well in advance of a…

I ordered a gift well in advance of a Birthday. It was taking a long time to arrive. When I enquired I was told that my gift had been damaged and returned and my options were to re-order or have a full refund. I would have appreciated being told that my parcel was returned/damaged because i could have had options around the Birthday gift choice. As it was already late I chose to re-order and it arrived today in beautiful condition, sadly weeks after order and late for the Birthday. The gift is gorgeous, service a little disappointing.

22 de janeiro de 2026
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Resposta da Escentric Molecules

We are very sorry to hear about the delay with your order. We want to assure you that as soon as we were notified about the damage, our customer service team reached out immediately to offer a resolution.

However, we completely understand how disappointing it is that this process caused you to miss the birthday deadline.

Escentric Molecules

Avaliado com 5 de um total de 5 estrelas

Great scents

Great scents, fast delivery! excellent packaging

27 de janeiro de 2026
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Resposta da Escentric Molecules

Thank you for your review.

Great to hear you're enjoying the scents and our fast delivery service.

EM

Avaliado com 5 de um total de 5 estrelas

Great service all round.

A great company to work with. Good communication and delivered on time well packaged.
I love this fragrance Lot of compliments on how nice I smell. This will be my no1 perfume.

19 de janeiro de 2026
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Resposta da Escentric Molecules

Thank you for your review.

We're so pleased to hear you're receiving so many compliments—it really is the best testament to the fragrance!

EM

Avaliado com 4 de um total de 5 estrelas

The parcel came quickly

The parcel came quickly - obviously I knew what I was getting as I've been wearing "Iris" for quite a while.
I like the new Champaca (??) !!!!!

19 de janeiro de 2026
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Resposta da Escentric Molecules

Thank you for your review.

We are delighted to hear that your order arrived quickly. It is wonderful to know you are still enjoying your faithful M+ Iris, and we are absolutely thrilled that the new Champaca is a hit with you.

Escentric Molecules

Avaliado com 1 de um total de 5 estrelas

I placed an order on January 24 and was…

I placed an order on January 24 and was supposed to get my package delivered January 29 molecule 01 + champaca and didn't get it yet it seems delayed im very pissed Asha Rozier.

24 de janeiro de 2026
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Resposta da Escentric Molecules

We are very sorry to hear you have not received your order yet. This is definitely not the experience we want for our customers.

So we can assist you further and look into the delay immediately, could you please reach out to our customer service team at support@escentric.com?

Escentric Molecules

Avaliado com 5 de um total de 5 estrelas

original scent and it comes in subtle

original scent and it comes in subtle, love the chemistry of your products

23 de janeiro de 2026
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Resposta da Escentric Molecules

Thank you for your review!

We are delighted that you appreciate the subtle nature of the scent. It is all about that unique chemistry between the fragrance and your skin, so we are thrilled you love the science behind it!

Escentric Molecules

Avaliado com 5 de um total de 5 estrelas

Superfast delivery

Superfast delivery, the perfume arrived a couple of days after ordering. I ordered this for my Mam's birthday and she absolutely loves it!

22 de janeiro de 2026
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Resposta da Escentric Molecules

Thank you for your review!

We are thrilled to hear that the order arrived with plenty of time for your Mums birthday. It is wonderful to know she loves her gift!

Escentric Molecules

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