Esendex Australia Avaliações 142

O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A very easy and straight forward system to use. With the added bonus of being super cost effective. It has not only improved our daily reminders but also our interaction with our patients. Highly... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great customer service, felt well looked after. Wasn't even expecting a call but recieved a call from a real person after setting up a trial. That same person has followed through with the whole pro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a great first experience with Esendex. Absolutely fantastic staff who walked us through the whole thing without one complaint! We listened to their advice on best practice and had an outstandin... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Esendex does exactly what we need. As a Bus company we send mass messages to particular drivers as required. We have grouped and sub-grouped our staff and send on mass as required. If anyone repli... Ver mais

Detalhes da empresa

  1. Empresa de telecomunicação

Informação fornecida por fontes externas variadas

The trusted Australian leader in business SMS. Send SMS online, via email or through our secure & reliable API. Excellent global coverage & local support. Sign up for a Free Trial or get in touch to discuss how we can help make your business communicat...


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

142 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A very easy and straight forward system…

A very easy and straight forward system to use. With the added bonus of being super cost effective. It has not only improved our daily reminders but also our interaction with our patients.

Highly recommend Kyle for his ongoing friendly and professional support.

8 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Your product is 5 stars

Your product is 5 stars, but Martin Chacko is at least 10 :-)

24 de junho de 2020
Avaliação não solicitada
logotipo da Esendex Australia

Resposta de Esendex Australia

Thank you Jo for your kind comment. Very happy to find that you like our product. Will ensure Martin know he get at least 10 stars from you. We think he is 10 stars too!

Avaliado com 5 de um total de 5 estrelas

Easy and efficient!

We used Esendex for a research project and found it very easy to use. The Esendex team were always so helpful in providing guidance and answering questions. We would highly recommend this service!

28 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended!

We had a great first experience with Esendex. Absolutely fantastic staff who walked us through the whole thing without one complaint! We listened to their advice on best practice and had an outstanding response rate. Better than expected. Would recommend and use again!

25 de novembro de 2019
Avaliação não solicitada
logotipo da Esendex Australia

Resposta de Esendex Australia

Hi Melanie,
Thank you for taking the time to write the review and thank you for your comment. We are very happy that our experience helped you in getting an outstanding response rate for your campaign. Will pass on your comment to your account manager Leah and we look forward to working with you again soon!

Avaliado com 4 de um total de 5 estrelas

Great customer service

Great customer service, felt well looked after. Wasn't even expecting a call but recieved a call from a real person after setting up a trial. That same person has followed through with the whole process, so its not a different person each time. Timely and thorough responses to questions and setting things up.

The reason not 5 stars is just that sometimes it felt a little pushy, like they were doing it to get the sale. No easy way out from customer perspective if I'd wanted to say no.

19 de novembro de 2019
Avaliação não solicitada
logotipo da Esendex Australia

Resposta de Esendex Australia

Hi Courtney,
Thank you for the review. Glad that you found our customer service great. Customer service is indeed the one thing that we work very hard to strive for excellence, so your positive comment means a lot to us. And thank you for the feedback. We will certainly take that into account and refine our approach. Hopefully next time we will get a 5-stars from you!
Thank you again for taking the time to give us feedback.

Avaliado com 5 de um total de 5 estrelas

Leah couldn't be more helpful

Leah couldn't be more helpful! Amazing customer service!

19 de novembro de 2019
Avaliação não solicitada
logotipo da Esendex Australia

Resposta de Esendex Australia

Thank you! We are very happy that you found our customer service amazing. Will pass on your comment to Leah.

Avaliado com 4 de um total de 5 estrelas

The product is very good

The product is very good . More than any thing as a developer the documentation is 100% . I can just refer to it when I need .

19 de novembro de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Occasionally when calling to ask…

Occasionally when calling to ask something I get a different response from the different person at the call centre which is very unhelpful and frustrating at the time. They have improved their delivery of SMS's over the years which has been good

13 de novembro de 2019
Avaliação não solicitada
logotipo da Esendex Australia

Resposta de Esendex Australia

Hi Dr chiro,
Thank you for your review. We are sorry for your experience.
Generally speaking, all calls during Australia office hours are answered by our staff in the Melbourne office. Only calls that came through after hours; or on the very rare occasions when none of our staff members in the office are available to pick up the phone will the calls be directed to the call center.
Nonetheless, we are sorry for what you have experienced. Please accept our apology.
Thank you.

Avaliado com 5 de um total de 5 estrelas

Its easy to use

Its easy to use, straight forward. I work afternoon shift most days and if someone rang sick I can just send message to the staff instead of calling them which is time consuming, especially if you are too busy with other things. It definately is a life saver. Thank you.

13 de novembro de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great service and very helpful support team

I am happy with their service. Their support team is very helpful and usually resolve issues on the same day. The only suggestion would be to have their servers hosted in Australia region for better API response time. I like the new portal interface.

12 de novembro de 2019
Avaliação não solicitada
logotipo da Esendex Australia

Resposta de Esendex Australia

Hi Pradeep,
Thank you for your review. Glad that you are happy with the service. We will be in touch to find out more about your comment regarding the API response time and to try working out a solution for you. Thank you for your patience.

Avaliado com 5 de um total de 5 estrelas

Esendex is so convenient to use

Esendex is so convenient to use! I use it daily and I have had no issues with it what so ever! Would highly recommend all businesses to jump on board and check it out!

12 de novembro de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Love Esendex

Love Esendex, just wish the landing page would hold more than 1000 characters and waiting for the RCC to come to Australia

12 de novembro de 2019
Avaliação não solicitada
logotipo da Esendex Australia

Resposta de Esendex Australia

Thank you Jade!
There is actually no character limit with SMS Landing Pages, so feel free to fill that with all the images and text you want! Please don't hesitate to get in touch if you have any doubts or problems. And we will definitely keep you posted when we have more news about RCS and its arrival in Australia.

Avaliado com 4 de um total de 5 estrelas

Once I managed to log on it was easy to…

Once I managed to log on it was easy to use.
I wish I received a notification when the message was responded to.

12 de novembro de 2019
Avaliação não solicitada
logotipo da Esendex Australia

Resposta de Esendex Australia

Hi Anne,
Thanks for your review. If you mean notifications when people reply to your SMS there are options for that. I have forwarded your comment to your account manager and he will be in touch to run you through the options. Thank you.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais