Great bike, good setup instructions, fair price, helpful customer service - can actually email a human and responses are quick. Would buy from again.
A empresa respondeu
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Veja o que dizem as avaliações
The seat clamp was becoming a problem and would likely fail after the warranty period. After a quick email to discuss the issue a new clamp was dispatched. This is the plus of buying British with a lo... Ver mais
A empresa respondeu
Wonderful service from Estarli. We purchased 2 e20.x bikes. We had a small issue with one of the bikes, they resolved this really quickly, efficiently and with no hassle. Love the bikes really recomm... Ver mais
A empresa respondeu
Excellent after sales service,,,noticed kickstand bolt was missing. One email and new bolt despatched by courier same day. Couldn’t have asked for more and highly recommend.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.
Informações de contato
Unite 1 Fernbright work, Berkhamsted, Reino Unido
- 01442817374
- help@estarli.co.uk
- www.estarli.co.uk
4,7
Excelente
717 avaliações
Respondeu a 88% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent product
Excellent product, arrived when I expected it too.
Very easy to work the folding mechanism and everything works as expected.
30 de março de 2026
Resposta da estarli
Hi Jason, really please to hear the bike and service has fulfilled your expectations. Hope you enjoy many miles on your new Estarli E20.x folders
The product is great
The product is great
The delivery process was a bit slow TBH & it took some chasing to get a firm delivery date & that was a month post the order going in.
19 de março de 2026
Resposta da estarli
Hi Andrew - apologies that you experienced some delays in the order. As the bikes are built from scratch, sometimes lead times can extend beyond that of an off the shelf product. Now you have the bike, we hope you are enjoying it.
E28X drive belt tension.
Louis was very helpful with advice etc… RE : drive belt on my E 28x
16 de março de 2026
Resposta da estarli
Hi Lee - Louis will be delighted with the feedback, not only because he was able to provide a solution, but also that you are the first reviewer to have spelt his name correctly. Happy Riding.
Friendly and helpful customer service…
Friendly and helpful customer service staff. Instructions would have been useful. I had to ring to find out what to do.
16 de março de 2026
Resposta da estarli
Hi Michael - thanks for your feedback. Glad our team were able to help out in the absence of printed instructions for a replacement part.
Appalling customer service
The bike itself is fine but the customer service is atrocious.
It takes multiple prompting to get them to say anything, they lie about times, and charge an enormous repair fee which just feels like they're holding things ransom.
23 de março de 2026
Avaliação não solicitada
Resposta da estarli
Hi David. We are sorry you feel this way. A decision was being made to bring this to a resolution whereby we halved the cost and replaced the item with a new replacement wheel. We understand your frustration in waiting and for us not being as proactive on updates as you would have liked but hope we have bought this to a agreeable resolution
Replacing a missing item from our cargo bike
I submitted a query about replacing a stolen item from our Estarli longtail cargo bike. This was answered quickly and helpfully and the missing item was supplied to the bike shop. Really good service.
9 de março de 2026
Avaliação não solicitada
Resposta da estarli
Hi Will, glad we were able to help out. Happy Riding
Words not enough to explain how good overall
Extremely reliable and best products so far. Thank you
12 de março de 2026
Resposta da estarli
Thank you Leon. Words cannot describe how happy we are with that review. Spread the word! Happy riding
I’d like to thank the Estarli team
I’d like to thank the Estarli team. I had an issue that I discussed with them via email, and they were very responsive to my questions and extremely helpful in resolving the problem. I’d like to give a special thanks to Jason and Ben. Without a doubt, if I ever want to buy another bike, my first choice will be an Estarli bike—both for their excellent support and for the quality and price of the product.
12 de março de 2026
Avaliação não solicitada
Resposta da estarli
Thank you for your feedback. We are dedicated to resolving any problem that might occur and are happy that you were satisfied with the outcome.
Leisure cycles gave us room to view and…
Leisure cycles gave us room to view and trial the 20.7. Also I asked for a couple of accessories of which were added without fuss.
5 de março de 2026
Resposta da estarli
Hi Dave - great to hear our retailer partners are ensuring the Estarli experience is a great on. Happy Riding
Spares for Drive train as was getting worn due to heavy usage.
Yep all good all items ordered arrived in a timely fashion and got them all fitted by the shop I originally brought bike from on annual service.
2 de março de 2026
Resposta da estarli
Hi Jim - great to hear you are racking up the miles on your Estarli and now repaired, can add many more. Happy Riding
Good quality bike car storage bags
Good quality bike car storage bags , perfect for our folding electric bikes.
26 de fevereiro de 2026
Resposta da estarli
Hi Andrew - Thanks for the feedback. The storage bags are designed to safely store your folding bikes for years of enjoyable riding.
I really like the bike
I really like the bike, and it seems well designed and sturdy. Arrived on time, and was well packaged and needed no real assembly, just unfold out of the box.
Customer support very helpful when I had to clarify the back-pedal cover (should have read the emails more carefully) but a bit more clarity might have been helpful.
26 de fevereiro de 2026
Resposta da estarli
Hi Robert, thank you for the feedback and glad you found the bike easy to set up, straight out of the box. Would love to get a better understanding of the area where clarity was required, just so we can improve our service. Please feel to drop us an email. Happy Riding
Super helpful and easy to contact
Easy to contact, super helpful and knowledgeable to deal with, came back to me quickly. Would have no hesitation on using them again.
23 de fevereiro de 2026
Resposta da estarli
Hi Amelia, thanks for the great feedback and great to hear you'd use us again. Tell your friends!! Happy Riding.
Don’t phone - email instead
Initially it was unsuccessful, as couldn’t get anyone to answer the phone, then managed to find a customer service email
Once this was done, Chloe was on the case promptly and professionally
All sorted now
4 de março de 2026
Avaliação não solicitada
Resposta da estarli
Hi David, thanks for the feedback. Sorry we didn't pick up your call, our service and sales team are often dealing with multiple enquires. Glad you were able to get through via email and that Chloe was able to deal with your case.
excellent and very helpful customer…
excellent and very helpful customer service post-sale.
26 de fevereiro de 2026
Resposta da estarli
Hi Patrick, thanks for the feedback. As a UK based business we pride ourselves on the not only offering great bikes but great after sales care. Happy Riding
An epic product which is an absolute…
An epic product which is an absolute joy to ride
18 de fevereiro de 2026
Resposta da estarli
Thanks James for an epic bit of feedback. Happy riding
Resposta da estarli
Thank you Nina. We're human. Nice comments from nice customers make our day. Happy riding
What a lovely bike
Excellent customer service in the ordering and delivery process and I'm dead pleased with my new bike and accessories
20 de fevereiro de 2026
Resposta da estarli
Hi Stuart, delighted to hear you are happy with your new bike. Perfect timing with the sun coming out.
Excellent service by Lewis with prompt…
Excellent service by Lewis with prompt delivery.
Thank you.
18 de fevereiro de 2026
Resposta da estarli
Hi Brian, thanks for your feedback. Louis is delighted with the feedback but a little sad that in his first mention in a Trust Pilot review his name was spelt wrong! We have rallied round and told him it was nothing personal and at the end of the day, what really matters is we have another happy customer! Happy Riding
Very quick response
Very quick response, fixed problem asap. Had a couple of issues, one with a switch failing due to water ingress (so bike kept turning off and on) and the stand had got loose. Both were resolved quickly by them sending parts to swap with an offer of a video if I needed help replacing.
12 de fevereiro de 2026
Resposta da estarli
Hi Sami - Thanks for the review and feedback. It's not often we see water ingress being a problem, maybe it was non-stop rain we've had since Christmas!!! Good to know it didn't stop you getting out on the bike and now with the repairs in place you can hopefully enjoy many more miles on your Estarli. Happy riding.
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