etnies Avaliações 

167
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered some trainers for my daughters birthday They said they had been delivered but I still haven’t received them! Don’t want to know when contacted NEVER USE THIS COMPANY UNLESS YOU WANT TO G... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've been using Etnies for over 30 years. LoCut has always been my favorite, but lately I've been using Jameson and Barge and I love them. One day, already over 40 yo and wearing my LoCut, I was appro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The product is good. The Scam fits true to size, looks good and performs well! Sturdy, comfortable and durability seems higher than some other mainstream brands. Etnies has done a good job maintaining... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

At 70 years old, and having never ridden a skateboard, I guess that I am far from etnies typical target market. How is it then, that I own over a dozen pairs of etnies (all without the "E" logo)? Thre... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados
  2. também em
  3. Loja de artigos para skate
  4. Loja de Roupas
  5. Loja de roupas desportivas
  6. Loja de roupas esportivas

Escrito pela empresa

Founded in 1986 for skateboarding, etnies was built on the passion, rebellion & courage to create what didn’t exist. Skateboarder performing a trick down stairs with spectators nearby. Pioneers from day one. etnies always wanted something bigger for skateboarding. Supporting the community, designing footwear specifically for skaters, while opening up doors and tearing down walls. Looking at skateboarding as our culture, home & place to belong, not a trend. etnies was shaped on the streets of Paris and Southern California, specifically for skating. From the beginning, our focus has been on pushing the culture forward by meeting the real needs of the people involved. Our roots run deep and every push we take stays true to what defines us. A pair of white and gray sneakers on a colorful pavement.Skateboarder performing a trick over a rail near parked cars. Skateboarder performing tricks on stairs, with a shoe and a person sitting. Legacy of firsts & a commitment to progress. When Natas laced up the first-ever pro model shoe, it redefined what was possible within skate footwear. When Stéphanie Person became a sponsored, she opened doors for greater diversity within the scene. When Elissa Steamer designed her signature pro model, she carved a path for future generations of women in skating. Innovation and progress fuel everything we create, always pushing whats possible. Action speaks louder than words, purpose drives everything we do. Skateboarding moves beyond our streets and it builds communities that drive change. From constructing free skateparks for underserved communities to introducing animal-friendly skate shoes ahead of the curve, every decision we make is with purpose. With over 2 million trees planted so far, our commitment to sustainability creates a lasting change where it matters most. Fog rolling over a lush green forest landscape. Person performing an ollie on their skateboard.Blue sneakers with text Built Different in bold above them. Durability & innovation define our approach. etnies are engineered for high performance and longevity, supporting skateboarders with the technology they need most. Our influence goes beyond the act itself — blending function with style for those who live this life, day in and day out. Legacy in motion. After decades of elevating the game, embracing diversity and making meaningful impacts — we’re going to keep moving forward. New projects, new designs — every new initiative builds on that legacy. Every milestone lays the foundation for the future of our community. Two skaters in an urban area holding their skateboards. etnies founder Pierre-André Senizergues inspects a white sneaker. A word from our founder: For nearly half a century, my passion for skateboarding has fueled everything we do at etnies. Each shoe we create is designed to help you push limits, express creativity, and strengthen our culture and community. We’re also committed to sustainability, ensuring our durable shoes tread lightly on this beautiful planet. Together, let’s make a difference while having a blast along the way! Merci for being part of this amazing journey! With gratitude, Pierre-André Senizergues Founder, etnies


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

167 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 87% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(167)

88 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Schlechter Service

Schlechter Service, nur da bestellen, wenn 100% klar ist, dass die Schuhe passen! Nicht nur, dass man die Rücksendung nach Holland zahlen muss. Der Kundendienst (auf englisch) weiß sogar nicht, dass man zurück geschickt hat, obwohl eine Sendungsnummer vorhanden ist. Und angeblich war auch das Rücksendeformular derzeit nicht im Angebot. Ich bin gespannt, ob ich mein Geld zurückbekomme, bestelle da NIE wieder und bin stinksauer.

8 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible customer service - fraud site?

EU Amsterdam delivery address.
I ordered some shoes on April 23rd. i only received a text message confirmation because the website said they were having tech difficulties and their email system wasn't working. I followed up 2 weeks later using their crap automated chat system and they said they had no record of my order. do not order from these people. their website now apologises for it's lack of email and delivery delays as a banner - but how long can it take to fix an email system? seriously! hoping my credit card will refund me. i will never buying from these guys again. worse online shopping experience ever.

19 de maio de 2022
Avaliação não solicitada
logotipo da etnies

Resposta da etnies

Hey Sarah,

We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.

We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.

etnies Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Warning.Etnies sweden is a scam…

Warning.Etnies sweden is a scam site.lost 50 euro for shoes i never got

9 de maio de 2022
Avaliação não solicitada
logotipo da etnies

Resposta da etnies

Hey Sarah,

We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.

We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.

etnies Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Absolutely appalling.

As other reviews have said. Zero customer service. I too have been trying to return shoes through their lousy website, the only way to return is by contacting them for an RMA. Every email I send bounces back (as others have said) and there is no other means of contacting them. Absolutely disgraceful. Never again.

7 de maio de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If you buy your kid these shoes they will probably get bullied

I spent quite a bit of time shopping in their April promotion, got a great deal and paid for it. The next day I got an email saying they had made a pricing error and would be cancelling my order. This is shocking customer service, they took the payment, the order should be binding.
As for the review title, it was years ago that I was at school but most kids had Airwalks or something good. The one boy that had some nasty cheap Etnies got bullied for it. Protect your children, don't buy them Etnies.

3 de abril de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

etniesaustralia.com is a scam website

etniesaustralia.com is a scam website. It looks and works great, until you try and contact them. I made a payment for what I thought was a pair of Etnies shoes but got no confirmation email, so started looking into it. Instead of my payment coming out of my bank account from Etnies it came from an asian looking name with lots of random letters, and for a slightly different amount. Luckily for me when my bank looked into it they refunded my money. Avoid at all costs!!

18 de março de 2022
Avaliação não solicitada
logotipo da etnies

Resposta da etnies

Hey Cathy,

We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.

We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.

etnies Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Customer Service Doesn’t Exist

The shoes I ordered fit flawlessly length-wise but are so obscenely wide in the heels that I can fit two fingers on either side and still slip my foot out. Heel inserts don’t help at all. I’ve tried five times to contact customer service so I can get an RMA form to return the shoes, but every single email fails to send. Even when using the online contact form it fails to send. I’ve tried different wifi connections, tried switching between my phone and laptop, and no dice; so it isn’t a connection issue on my end. Either make sure you get the exact right size (and have insanely wide heels) or don’t order at all, because no matter what you aren’t getting a response or your money back. I was excited to try this company out but now I won’t be touching them with a 50 foot pole. No, thanks!

10 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worthless

Ordered 3 pairs. Got refunded for one due to supply issues. Been over a week and the other 2 pairs have yet to ship. When reaching out to ask about my order not shipping, they responded with "we have received your rma return reuest." There isn't a return request. Worthless company. Worthless support. Obnoxious experience. Never again. Buyer beware.

14 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Another fake website is…

Another fake website is etniescasale.com.
Incredibly legit looking but also a scam.
Etnies.com should post about this in their site but they don’t.
And then you wonder why we don’t trust the Chinese.

23 de janeiro de 2022
Avaliação não solicitada
logotipo da etnies

Resposta da etnies

Hey Mik,

We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.

We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.

etnies Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Achtung: Rücksendungskosten von 17,99 € in die Niederlande selbst zu zahlen

Achtung: Rücksendekosten muss man selbst zahlen - Ohne Erstattung -Obwohl ich andere Schuhe in Größe 43 besitze, passen diese in 43 nicht. Bei einem Kaufpreis von 64,92 € musste ich die Rücksendekosten von 17,99 € in Niederlande von Deutschland selbst zahlen. Auf meine Nachfrage per E-Mail habe ich bis heute keine Rückmeldung bekommen. Deswegen bestelle ich mittlerweile alles bei Amazon. Die werden größer und größer, weil die Anderen zu unfähig sind, Ihre Kunden zufrieden zu stellen und deren Vertrauen zu gewinnen. UNFASSBARES Kunden-/Qualitätsmanagement!

23 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Most definitely a very clever fake site…

Most definitely a very clever fake site with its origin in China. I did however get a cheap $5 necklace in the post from China eventually, I'm guessing becuase watching the painfully slow shipping of it (was provided a tracking number a week or two after the order) on the tracking site would delay any action taken. Avoid 100%

15 de dezembro de 2021
Avaliação não solicitada
logotipo da etnies

Resposta da etnies

Hey Christopher,

We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.

We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.

etnies Customer Service Team

Avaliado com 5 de um total de 5 estrelas

etniesaustralia.com is fake site

Please be aware that etniesaustralia.com is a fake website set up by scammers. Lots of people are getting ripped off by this fake site.
the only real site is etnies.com

14 de novembro de 2021
Avaliação não solicitada
logotipo da etnies

Resposta da etnies

Hey Sarah,

We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.

We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.

etnies Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Ordered and paid for shoes that never…

Ordered and paid for shoes that never arrived. Didn’t get an order confirmation email or anything and the shoes were $95 but the only transaction I can see that day was for $105 to an unknown Chinese bank account. Have called my bank and been issued a refund. I love Etnies shoes but won’t buy from Etniesaustralia.com ever again. I can’t even get a reply from them via email or anything.

AVOID AT ALL COSTS

10 de novembro de 2021
Avaliação não solicitada
logotipo da etnies

Resposta da etnies

Hey Sarah,

We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.

We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.

etnies Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Do not buy from Etnies

Tried to purchase a pair of shoes on etniesshoesnz.com. At the payment page the transaction said it failed but my card was still charged and no shoes were ever sent. No email from Etnies. No response to my repeated complaints. Not even a courtesy email to say they'd received my messages. Feel like i've been robbed. Very frustrating. Do not use this service!

21 de outubro de 2021
Avaliação não solicitada
logotipo da etnies

Resposta da etnies

Hey Sarah,

We’re very sorry to hear about your frustrating experience and understand your concerns. Please rest assured that we are not a scam — we are a legitimate company committed to providing quality products and service to our customers.

We apologize for any difficulties you had reaching our customer service team in the past. We want to let you know that our phone lines are now fully operational, and we’re ready and available to assist anyone who has an issues with their order.

etnies Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Avoid buying from them directly!

Bought two shirts and two pairs of shoes. The shoes were good but the shirts were tiny. I ordered M but they look more like S.
I have been trying to reach out to customer service for a month with no success. Avoid buying from them directly!

3 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Impossible to get an RMA for return of shoes

I ordered a pair of shoes in my size and for some reason when they arrived, they feel really tight. I have sent multiple emails and left voicemails (since there's no live person to talk to) to request an RMA so I can ship the shoes back and have not received a response yet.

24 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Customer service does not exist. Just wow.

There is no customer service. Very frustrating experience. I ordered a pair of shoes in the wrong size by mistake, and immediately tried to contact their customer service to switch my order to the correct size. Sent multiple emails without even an acknowledgment of their receipt. Called and left a voicemail to no response. Now it looks like the shoes have been shipped. Terrible experience. Do not bother wasting your time and precious money.

31 de agosto de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I've been trying to return a pair of…

I've been trying to return a pair of shoes for over a week now but it's been possible to get in contact with their customer service to get an RMA number. Phone calls are directed straight to voicemail with no calls back and for emails have been unresponded to for 2 weeks.

10 de agosto de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

How can it be so bad?

I didn't even get as far as buying anything (thankfully). The website is shockingly bad. Filter by shoe size and get shoes that aren't in those sizes.... Genius!!!
Reduced prices higher than RRP..... Amazing!!!
If you want to pay with PayPal you can't put a discount code in..... Perfecto!!!

1 de agosto de 2021
Avaliação não solicitada

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