The customer support I received at EWC was the best I’ve ever seen at any company I’ve ever bought something from. My watch I purchased from them needed a repair under warranty and my sales associate... Ver mais
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Having done business with these folks for the last 6 years, I have found them to be not only extremely professional and forthcoming, but exceptionally knowledgeable about each and every watch they sel... Ver mais
Tony was really great to work with. Although we were in to look (and ended up buying) for me, Tony smartly brought out a couple watches for my partner to try and she ended up buying as well. Even t... Ver mais
I EWC experience is first rate. I do recommend you contact your FedEx account rep as the delivery as promised on or before 1:30 pm did not arrive until after 5pm. I assume you are a fairly high vo... Ver mais
Detalhes da empresa
Escrito pela empresa
Founded in 1993 and headquartered in Boston's historic Back Bay on Newbury Street, European Watch Company is one of America's leading full-service retailers of fine timepieces. We buy, sell, and trade fine watches, specializing in pre-owned and vintage pieces from the world's most respected manufacturers, including Patek Philippe, Rolex, F.P Journe, A. Lange & Söhne, Audemars Piguet, Vacheron Constantin, Jaeger-LeCoultre, Omega, Cartier, IWC, and many more. Whether you are looking to acquire your first luxury watch, add to an established collection, or sell or trade in a timepiece, our specialists are here to guide. Integrity is at the heart of everything we do. We don't think of ourselves as simply selling watches; we build lasting relationships and treat every customer as we would a dear friend. Our flagship showroom houses a full in-house restoration and repair department, where each timepiece is meticulously tested, serviced, and, when appropriate, sympathetically restored before sale. Every watch we offer is prepared for immediate overnight shipment and backed by a one-year warranty. For more than three decades, we have had the privilege of helping thousands of customers find the right watch and build meaningful collections, and we remain committed to earning your trust with every interaction.
Informações de contato
137 Newbury Street, 02116, Boston, Estados Unidos
- 617-262-9798
- sales@europeanwatch.com
- www.europeanwatch.com
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Great customer service and communication
Second watch from European watch…
Second watch from European watch company, excellent service and prices, responsiveness from Amy was amazing, will definitely be back to grow my collection.
Great service, communication, and value
Great service and communication. Strong value for price. Will buy from EWC again. Well done!
Trust-driven engagement
As always, smooth and very professional engagement. This is a trust driven transaction rather than a price driven relationship.
Michael and EWC are perfect everytime
What a solid experience
What a solid experience. Peter B. and I exchanged emails several times, discussed several watches, I even purchased one, which I found to be too svelte to my liking, we worked out a return, a trade and a larger purchase. Very satisfied with the experience, Peter was the consummate professional throughout the process and the inventory is eclectic, fun, varied and ever-changing. The old adage of getting what one pays for is truly alive here. If (when?) I revisit this hobby, this will be my starting point. Many thanks for exceeding expectations. Cheers!
Wonderful client service and human…
Wonderful client service and human interaction… and very responsive.. used to insure through Hodinkee and this experience has been wildly better. Thanks to Jack and David!
High-quality experience
Polite, responsive, reasonable. Wish it were always this easy.
Excellent customer service
Excellent customer service, great prices, and easy straightforward deals.
Easy to work with and delivered a great…
Easy to work with and delivered a great watch!
Customer service was fantastic
Customer service was fantastic. Clear communication, next-day shipping, product arrived as described.
The trade in value and price on new…
The trade in value and price on new watch were very fair. Most importantly the customer service was easy and professional.
Phenomenal experience
Phenomenal experience. Very pleased with the candor, professionalism and timelines. David was an All-Star throughout the process.
Outstanding Experience from Start to Finish
Excellent experience with European Watch Company. Philip was professional, attentive, and genuinely helpful throughout taking the time to answer my questions and make the process comfortable. Joshua’s personal involvement also reflected a high level of care and professionalism.
The transaction was smooth, effortless, and handled with great attention to detail. The watch arrived securely packaged, exactly as described and better in person than expected.
I truly appreciated the thoughtful follow through from Philip, Joshua, and the EWC team. I am already considering additional pieces to add to my collection and look forward to working with European Watch Company again.
Excellent customer service
The watch was priced fairly, but Philip DeCicco is the hero here. He made the process effortless and fun. He stayed in constant contact, answered all my questions promptly, and kept me updated throughout the entire process. The man deserves a raise, or you guys are fools.
Swift and Fair Execution
Joshua, Amy, and team are very friendly and helpful. Sometimes their prices are a tiny bit above other dealers but there’s a reason for it; they are trustworthy and reliable.
I purchased my first Patek Philippe…
I purchased my first Patek Philippe from EWC.
EWC gave me a very fair value for my trade-in, and the watch I purchased exceeded my expectations.
A few months later, I purchased another Patek from EWC. This time the watch arrived without a small accessory, and I brought it to their attention. Within a few days, I had the accessory in hand, and they threw in a gift. Top notch service.
Easy transaction as always
Easy transaction as always, Philip was able to answer my questions and get us to a fair price.
Amy and her team at EWC
Amy and her team at European Watch Company exemplify professionalism, expertise, and courtesy from the initial inquiry through final delivery. The entire experience was seamless, transparent, and enjoyable. Their communication, attention to detail, and commitment to customer service were truly exceptional.
I only wish I had discovered EWC earlier in my watch-collecting journey. This was one of the best buying experiences I've had, and I will return without hesitation for future purchases. Highly recommended.
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