Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... Ver mais
A empresa respondeu
It was excellent from walking through the door meeting Brodie to booking me in and Jason and team doing a full service and repairs thankyou to you all
This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Informações de contato
Southwell Road West, NG18 4TR, Mansfield, Reino Unido
- 01623 789789
3,9
Muito Bom
578 avaliações
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Very poor communication
Very poor communication
Was told at 1pm someone would ring me back to tell me what time my car would be ready . 3 weeks on and I still haven't received a phone call !
17 de junho de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Jordan,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Brand.
Please email us with your details to help@evanshalshaw.com, and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Brand Customer Services
Awful experience.
Awful experience.
Disorganised chaos - huge site but no where to park!
Called me to advise warning light illuminated and would cost £140 to look at it, when challenged with a team leader was advised not a warning light just a log in the fault codes - looks like a con to get more money out of me!
Manufacture recall due - advised it has been done but all checks show this is still outstanding!
Service took 3 hours longer than it should have
Collected the car & go to use it this morning to find a massive fluid leak from the car.
Of course service dept not open on Saturday so now have to wait till Monday to get this rectified.
My advice - avoid at all costs!
12 de junho de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Keith,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
should have explained what they had…
should have explained what they had done, felt like they wanted to get rid of you.
then it was hunt the car.
11 de junho de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Alison,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Jason is brilliant with customers
Jason is brilliant with customers
Particularly friendly and helpful
Goes over and above to get answers to questions
10 de junho de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Martin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Jason at Dealership
Have a lovely day!
Evans Halshaw Citroen Mansfield Customer Services
Never answer the phone
They need to have someone to answer the phone. You can never get through. Charges are very high. Diagnostics charged even when you tell them exactly what the problem is eg had to have a new boot lock. Still charged for diagnostics!!!
3 de junho de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Helen,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Service at its worst. The ultimate bad experience and what a saga
Major problems with the car, which failed 30 minutes after collection and then the refund and return of the original trade in
19 de maio de 2026
Avaliação não solicitada
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Alan,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
The service desk staff are very…
The service desk staff are very professional and polite.
The biggest problem with the site in Mansfield, is the size of the car park. After I've been there I always check around my car for damage. I'm not saying the technicians could damage it, it's customers who don't care. Similar to customers in supermarket car parks.
6 de janeiro de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Kaybee,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
The people that look after you
The people that look after you, while you are waiting.
3 de junho de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello John,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Brand Customer Services
Purchase used BMW
Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect during the time there. Frequently asked if we had any questions. Not pushy at all. Made if a straightfoward and easy process. The sales manager came over to introduce himself to make sure we were happy, and again not pushy. A good pleasant buying experience and would contact again if changing my car in the future.
30 de maio de 2026
Avaliação não solicitada
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Luke at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
A designated area for customer parking.
29 de maio de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services
Terrible service
Terrible service, ignored us, didn't even call to pick up car. Dirty when picked up
28 de maio de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Cameron,
Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Mansfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Citroen Mansfield Customer Services
Good service as always.
27 de maio de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Williams,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Mansfield Customer Services
🔴 Avoid This Dealership - Zero Communication, Zero Care, Complete Time Wasters
If I could give zero stars I would! I am absolutely appalled by the shocking level of service at Citroen Mansfield. I paid £146 for a service where they diagnosed multiple urgent repairs costing an additional £602. I was told I could bring the car back the very next day to get everything sorted. As a Community Nurse, my car is my livelihood. I had to go through the massive stress of rearranging patient appointments to work from home just to ensure my car was safe for the road.I dropped the car off at 8:20 AM. By 2:30 PM, having heard absolutely nothing, I called for an update and was promised a callback. An hour later, they finally phoned me back to drop a bombshell: absolutely zero work had been done. Their excuse? The tyres hadn’t arrived. The tyres had nothing to do with the other urgent repairs. They had all day to change the wiper blades, fix the air con, and run the diagnostics. Instead, they did nothing. When I arrived to collect my car, it hadn't even been moved from the exact spot I parked it in that morning. When I demanded to know why the rest of the work was ignored, I was casually told they "like to wait for all parts to arrive to save taking the car in and out of the garage." So, to save their mechanics a few minutes of driving a car in and out of a bay, they thought it was perfectly acceptable to completely waste my day and disrupt my patients. In addition to this, the “complimentary” wash and vac was never carried out on the day of the service. As a nurse, my pay is hard-earned, and a £600 bill is a massive financial hit. To be treated as if my time—and the time of my patients in the community—means absolutely nothing is disgusting. They were incredibly eager to take my money, but completely incompetent when it came to actually executing the service or valuing a customer. I was told I have to book it in all over again, resulting in yet another day without my car. If they didn’t already have my money I would absolutely not be returning. If you value your time, your money, and basic communication, take your business elsewhere.
27 de maio de 2026
Avaliação não solicitada
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Dear,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Citroen Mansfield. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Citroen Mansfield Customer Services
Voluntary return on an EV. Lots of hidden cost. ALLOY insurance. Will never buy from them again
We got a Citroen e-C4 on PCP from Evans Halshaw Mansfield in 2022 and received an text message this March to come and talk about the next car we could get as we were close to the end of our 4 year deal (which was due to finish in September 2026). When we spoke with a sales adviser we were told that as the Car was not due to be worth the minimum value it should have been , that we should a voluntary return as we had paid more than half of what we owed in the contract, and that it wouldn't cost us anything. I questioned this at the time and was assured by the sales adviser that there was no negative consequences to us financially. I received the new eC3 Aircross we ordered on Monday and gave back the old eC4 on Friday . Today I had £579 TAKEN from my account with no notice or email to explain fees or nothing on my My Stellatis Financial services account . After ringing Stellatis I found out that I had been charged, Not for anything wrong with the car I returned or going over milage agreed , But for the vehicle being collected form my house (£175) , a inspect/admin fee , (£61) , and a final payment of ALLOY insurance (£316+ remaining months). So due to being talked into the sale before the end of the contract it has cost me nearly £600. Cannot find any mention of ALLOY insurance in my finance agreements online and nothing that specifies part of my monthly payments was for this . But all of this would have been visible to the sales rep on the account.
Would highly recommend avoiding Evans Halshaw Citroen Mansfield as it seems they will not tell the whole truth about what's the penalty for an Voluntary return is.
18 de maio de 2026
Avaliação não solicitada
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Dear Andy,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Worst car service in 20 years
After collecting car (12/05/2026) from service, not washed/vacuumed (complimentary as promised) and hand brake not on, I was told to return at a later date to fit a temperature sensor. When driving home I noticed 3 diagnostic lights still on. Phoned to complain about all issues. Told all would be resolved when sensor fitted. Took car in (18/05/2026) and asked to leave all day to sort everything including wash/vacuum. Car was in the garage a total of 8 hours. When I collected it, it still hadn’t been washed or vacuumed. So in 8 hours they fitted a sensor that had been delivered the previous week. Might not seem like a big deal but its put me off using for its third service/MOT next year.
18 de maio de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Blake,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Repair
I have been visiting the previous Evans halshaw on old mill lane for a number of years and pleased to have the same service and staff.
15 de maio de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Excellent customer service
Very professional. Excellent communication and customer service. Happy to recommend to family and friends
22 de abril de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Steve,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Service and MOT
A Very welcoming experience. All went smoothly and efficiently. Thanks again.
8 de maio de 2026
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Resposta da Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Malty,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
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