Evans Halshaw - Ford Walsall Avaliações 

606
O TrustScore é 3.5 de um total de 5

3,6

Pleck Road, WS2 9EX Walsall, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Always fantastic service from Sharon at Evans Halshaw Walsall. Always friendly and polite and keeps you well informed through ever step, whether it's a service, MOT, or any other repair

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a great experience with Evans Halshaw , brought a Peugeot 3008 , sales person was Theo gayle, he was brilliant and talked through everything thoroughly , would recommend to anyone looking to get a... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

If you value your sanity, your time, and your money, DO NOT buy a car from this place. Buying a vehicle from them has been the single worst customer experience of my life.Almost immediately after dri... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Evans Halshaw carried out MOT and service. As always service advisors are friendly and helpful. First class service from knowledgeable technicians. Service plan is good value and takes away the stres... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária

Escrito pela empresa

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

606 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(606)

5.349 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Toyota C-HR Hybrid

Other then small dent in roof ( not told about ) & very dusty / dirty engine ;( staff were friendly & helpful.

1 de julho de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hello,

Thank you for your review of Ford Walsall.

We will ensure that your feedback is shared with the management team.

Thank you,
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Great deal

Gave me a good deal and made the process very easy.

11 de julho de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall


Hi Nigel,

Thank you for taking the time to leave us this fantastic review!

We strive to provide excellent customer service at Ford Walsall.

Thanks again!
Evans Halshaw Customer Services

Avaliado com 1 de um total de 5 estrelas

We are so disappointed with our purchase

We are so disappointed with our purchase. We went for a low mileage polo for my daughter who bought the car with her own money. They wouldn’t budge on price at all due to “head office” saying it was a fair price.

When we approached the car the boot was already open. When we got it home it would not open again.

Now the engine management light has come on after my daughter has driven the car around 200 miles (she is learning so not driving. Much yet.

Finally the car suffers from “piston slap” making the engine very noisy

To say we are disappointed and feel ripped off would be an understatement

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Naomi,

We appreciate your feedback, we are sorry to hear about the experience you had, and we would like to apologise for this.

We would always like to make things right and we hope you will allow us to speak with you to discuss things further.

So we can look into this and help get this resolved, please can you get in touch with us at service.followup@pendragon.uk.com

We hope to hear back from you soon.
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Brilliant customer service. Staff was patient, professional and responsive. Documents were complete and well explained. Used car were well checked and prepared.

24 de junho de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hello Rex,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Car in For Service & other work

The Service Manager Adam is always very professional
and makes sure to answer all your questions & to keep you informed whilst your car is in the garage.

12 de junho de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Michael,

Thank you for reviewing us!

Adam will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

Avaliado com 3 de um total de 5 estrelas

Quality of vehicles

The sales team are great and I cannot fault them. They do everything they can. But the service team unfortunately is a let down. Used cars so not come in to normal standards cosmetically.there needs to be more done regarding the quality of the used vehicles.

1 de maio de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Taz,

I am so pleased to hear that you have a positive experience with the sales team.

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

Avaliado com 1 de um total de 5 estrelas

Car smoking on start up

Car smoking on start up, not going to fix it said nothing wrong.
Battery going won't hold charge past 70%, £320 for a battery

Had the car less than a month

Avoid like the plague

20 de junho de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi,

We truly value feedback at Evans Halshaw and are disappointed to see we didn't meet your expectations this time.

Please contact us at service.followup@pendragon.uk.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.

Thanks,
Evans Halshaw Customer Services

Avaliado com 1 de um total de 5 estrelas

Poor preperation and delivery of car

Poor preperation and delivery of car. After sales non existent.
Unfortunately I have been left with no option but to leave a bad review. I have given the dealership 72 hours to resolve and have been ignored.

Car covered with tpms light on, no compressor. Scratches and dents not highlighted on bodywork as requested in a video.

Alloy wheel and tyre damaged causing tyre damage. TPMS evident damaged and and taped. Car not cleaned before delivery.

Not the service you expect from a reputable dealer. Had they resolved my issues and took ownership this 1 star would not be needed. I still await as for this to be resolved as no one has took ownership or contacted me from the dealership. I will provide an update can they turn this in to a 5 star?

7 de junho de 2024
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Muhammad,

We truly value feedback at Evans Halshaw and are disappointed to see we didn't meet your expectations this time.

Please contact us at service.followup@pendragon.uk.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.

Thanks,
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Happy with the deal and car.

Nice and easy purchase. Looked at the vehicle on the Saturday and brought home on the Sunday.

9 de junho de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Dan,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Great service and staff

Great service and love the video call 10/10 well done and keep up the good work , the lady who delt with me was brilliant, Sharon i think her name was , will be definitely returning for a service in future and cheap as any other garage to , many thanks Graham page ,

5 de junho de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Robert,

Thank you very much for the 5* review!

Sharon values your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Avaliado com 4 de um total de 5 estrelas

Car purchase

All good no problems at all

4 de junho de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Mr Snowden,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Excellent and efficient service…

Excellent and efficient service throughout.
Evans Halshaw Ford Walsall. Bought my partners first car since passing her test which happened to be a Fiat 500X 2021. From the moment we walked in, we were welcomed by Dayton who was very friendly and helpful. The whole process was easy, well explained and efficient. Viewed the car Monday 27th May, made the finance application, Drove away the following day. The cheapest of this top spec 500X on the whole of the market. Very happy with my experience, would 100% use Evans Halshaw again.

28 de maio de 2024
Avaliação não solicitada
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hello Jim,

Thank you for getting in touch with your honest feedback.

Our team work hard to deliver a high standard of service to our customers, so we're pleased to hear about your experience with Dayton.

We wish you many happy miles on the road.

Best regards,
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Service great friendly staff

Service great friendly staff good communication

17 de maio de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Kevin,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Good service

Good service

14 de maio de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Kaz,

Thank you for the positive review!

Take care!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

New to Ford

From choosing our new car Ford have been very informative & found the right car for us, they have really looked after us, especially once we had the car showing us how everything worked

30 de abril de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Diane,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service
Fast and efficient
Great staff very polite

1 de maio de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Dayton was extremely welcoming and…

Dayton was extremely welcoming and treated us like royalty. He also exceeded our expectation by completing our experience with a sweet treat. Great place to buy a well kept car.

26 de abril de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Stacey,

Thank you for the great review and the feedback for Dayton.

We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services

Avaliado com 5 de um total de 5 estrelas

Excellent service from all.

Excellent service from all.

25 de abril de 2024
logotipo da Evans Halshaw - Ford Walsall

Resposta da Evans Halshaw - Ford Walsall

Hi Margaret,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

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