Very, very poor communication. The place actually moved sites after I'd booked and never informed me. I went to the site, which was closed, and found out by a sign on the window.
A empresa respondeu
Localização
Trocar localizaçãoMansfield Road, Parker Centre, DE21 4SZ Derby, England, GB
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Veja o que dizem as avaliações
Overall, I am quite satisfied with the repair process. However, it often takes a long time for someone to answer the phone, and no one picked up during previous attempts to make arrangements. On the p... Ver mais
A empresa respondeu
Fantastic team, Elliott, Matt, and Jakub were really helpful when it came to buying a car and part exchanging mine. Called up on a Saturday asking if a car was still available as I could see it on aut... Ver mais
A empresa respondeu
Great service polite staff. Only downside was Service department didn’t answer the phone, I tried 5 times before I finally got through.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Informações de contato
Mansfield Road, Parker Centre, DE21 4SZ, Derby, England, Reino Unido
- 0162 3765177
3,5
Bom
36 avaliações
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I am extremely disappointed with the…
I am extremely disappointed with the level of service and communication I received. I left my car in for a service and was told via the service review/check that the car was completed around 12pm. Despite this, nobody contacted me at all during the day to let me know it was ready.
When I arrived at 5:30pm to collect the car, I was told “they must have gone home,” even though the dealership closing time was clearly stated as 6pm. After escalating the issue to management, no manager ever got back to me.
The courtesy car situation was also unacceptable. I was given a manual petrol car despite being used to driving an electric automatic vehicle, and it only had around 30 miles of fuel/range left on it when I had already explained I needed the car the following morning. While technically driveable, it was completely unsuitable for my circumstances.
What made the experience worse was the complete lack of apology or accountability. Everything was brushed off as though this level of service is normal. One staff member even responded to my complaint by saying the service review “is not an indication of when the car is ready.” I have been taking cars in for services and MOTs for over 20 years, and if there are no issues, I have always at the very least received the car back the same day with proper communication and usually cleaned inside and out — something else that was not done here.
This was especially disappointing as the vehicle is used for a disabled person, making communication and suitable arrangements even more important.
Overall, very poor customer service, poor communication, and no ownership taken when concerns were raised as of 14/5/2026
20 de abril de 2026
Avaliação não solicitada
Resposta da Evans Halshaw - Hyundai Derby
Hello Gareth.
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Derby . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Derby Customer Services
Resposta da Evans Halshaw - Hyundai Derby
Hello Jane,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at help@evanshalshaw.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Evans Halshaw Brand Customer Services
Resposta da Evans Halshaw - Hyundai Derby
Hello Dawn,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Professionally and efficient service
Professionally and efficient service. Time slot system worked well
5 de maio de 2026
Resposta da Evans Halshaw - Hyundai Derby
Hello Janet,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Overall, I am quite satisfied with the service.
Overall, I am quite satisfied with the repair process. However, it often takes a long time for someone to answer the phone, and no one picked up during previous attempts to make arrangements. On the positive side, the staff are generally very polite. One area for improvement would be ensuring that calls are answered promptly, especially when customers need to make a booking.
1 de maio de 2026
Resposta da Evans Halshaw - Hyundai Derby
Hello Allen,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Hyundai Derby Customer Services
Excellent effort from the service…
Excellent effort from the service department and technicians
30 de abril de 2026
Resposta da Evans Halshaw - Hyundai Derby
Hello Kevin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
5 stars to adam.
Adam was great nothing to do with him when your told by sales manager they would put fuel when you pick the car up. They really should stick with what they say.
27 de abril de 2026
Resposta da Evans Halshaw - Hyundai Derby
Hello Shaun,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Hyundai Derby Customer Services
Excellent service after false start.
After a bad start, resulting from loss of appointment details during the recent ‘takeover’, the team at Evans Halshaw provided a smooth and thoroughly professional service. Thank you to Mark and all in reception and the workshop.
P.S. Should make clear that this is a review of Evans Halshaw (Hyundai) Derby only. Know nothing about other branches.
22 de abril de 2026
Resposta da Evans Halshaw - Hyundai Derby
Hello Martin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Derby Customer Services
Resposta da Evans Halshaw - Hyundai Derby
Hello Stephen,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Hyundai Derby Customer Services
The service reception were obviously…
The service reception were obviously working hard but I think additional staff would help.
23 de março de 2026
Resposta da Evans Halshaw - Hyundai Derby
Hello John,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Hyundai Derby Customer Services
I received a Hyundai recall notice and…
I received a Hyundai recall notice and attempted to book the repair using the online booking system referenced in the letter. As this branch is our closest, I selected a date and time and was initially impressed by how quick and easy the process was.
However, around 10 minutes later I received an email cancelling the booking. I rang to ask why and to rebook, and was told that the online system often has problems and that someone would call me back. No one did.
I then phoned again, only to have the call ring unanswered for a long time. When someone eventually answered, I was again told that someone would call me back to book me in. When that call finally came, I was told they couldn’t find the vehicle recall on the system. We ended the call so I could locate further information, including the VIN, before calling back.
On calling again, the phone rang unanswered for over nine minutes before I gave up. At that point, I decided to book the recall work with a different garage.
Overall, very poor communication and follow‑up. What started as a straightforward recall booking became time‑consuming and frustrating.
14 de abril de 2026
Avaliação não solicitada
Resposta da Evans Halshaw - Hyundai Derby
Hello,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Hyundai Derby Customer Services
Fantastic team, Highly recommended
Fantastic team, Elliott, Matt, and Jakub were really helpful when it came to buying a car and part exchanging mine. Called up on a Saturday asking if a car was still available as I could see it on autotrader but not their website. I was informed it was still available and they got in me that day to test drive and ask some questions. A week later my car was organised and ready for collection. The whole process was made so easy and communication with this team was fantastic. Would definitely come back again in the future. Thank you for my car, I'm very pleased with it!
11 de abril de 2026
Avaliação não solicitada
Resposta da Evans Halshaw - Hyundai Derby
Hi Zoe,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Elliott, Matt, and Jakub at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Resposta da Evans Halshaw - Hyundai Derby
Hello,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Brand Customer Services
Staff were well informed and advised me…
Staff were well informed and advised me of work progress of my vehicle.
7 de abril de 2026
Resposta da Evans Halshaw - Hyundai Derby
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Poor booking system
Poor booking system. People were turning up for booked services but being turned away because there was no record of bookings. My booking was lost, but I was very lucky to be accommodated by the helpful staff, as I had arrived early for the appointment
2 de abril de 2026
Resposta da Evans Halshaw - Hyundai Derby
Hello Hart,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
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