Ordered 3 x water butts on the 20th August and my only message from them, is, your order is being processed. Radio silence and nothing. No thank you, no message that it has been delayed. Yet ano... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Ordered 3 x water butts on the 20th August and my only message from them, is, your order is being processed. Radio silence and nothing. No thank you, no message that it has been delayed. Yet ano... Ver mais
A empresa respondeu
Bought a water butt from them 3 years ago and it has developed a leak, sent them an email with order number and photo and literally minutes later received an email that a replacement was on its way.... Ver mais
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Our Harcostar water butt, bought last June, had developed a leak during the winter, but we were delighted to find that there's a 5 year guarantee on them; two days later the replacement has arrived. M... Ver mais
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We wanted two very large water butts to collect rainwater from a large expanse of flat roof. Found the Harcostar Magnum 350 l. Only problem, it was out of stock everywhere. Requested an email from Eve... Ver mais
A empresa respondeu
For more than 20 years, EvenGreener has supplied home and gardening products throughout the UK. Our range is curated to give customers options on water saving, composting, food waste recycling and generally make the house and garden a better place to be!
Leeds, Reino Unido
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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When I realised that the item I ordered did not suit my needs, the team were really helpful in getting it returned and giving me a refund.

Resposta da EvenGreener
Looks good but poor quality. Would NOT recommend
1. The clear plastic level gauge falls out when full of water. Customer service have stopped responding on this problem.
2. filler hole hard to drill because the blank area is not flat.
3. bottom is level but the top is not, i.e. slight banana shape.
Tip - use silicone grease when installing the taps to prevent leaks.
Unable to submit a review on their website because it asks for a star ratting but there is nowhere to enter one. Tried in both Chrome and Edge.

Resposta da EvenGreener
Prompt, helpful, efficient service given over a water barrel that I had ordered and leaked at the tap.
The member of staff sent a new tap out first class and reassured me that if I still had a problem to get back in touch.
I received the tap and all worked perfectly

Resposta da EvenGreener
Blooming awful service. 3 wrong orders delivered between 4th and 16 September 2025 and a living room full of incorrectly delivered items I can't get collected.
Wonderful service! I ordered a rain water butt and connector kit in the afternoon, and it all arrived the next morning, safe and sound -- and ahead of the despatch notification! That's an amazing turnaround. Well done all concerned. All I need now is rain....
Ordered water butt and delivered within 3 days, well within estimated timescales. Reported length of hose was too short and replacement issued and delivered promptly with no hassles. Excellent product and fantastic customer service (Thanks Emily). I will be recommending EvenGreener to folk.
The water tank was not supplied with the correct fittings as per the listing on their website. I have tried twice to get them to sort it out and both times they have fobbed me off saying they have referred the issue to the manufacturer. I'm a couple of months down the road and still no resolution so I've sorted the issue myself. Great item but very poor customer service. I would not use them again as customer service is as important as product quality if not more so.
Product was good, but had to wait over a month for it to be delivered (despite estimate of 3-14 days), which was really disappointing.
Ordered a water butt - which came promptly a few mornings later.
It took about an hour in total for me to install it but now looks great.
It was missing a couple of taps when it arrived, I emailed their customer services who sent out a pair of taps which were received two days later.
Very positive experience.
I wish that I would have read these reviews before ordering with this company. My order was pretty straightforward consisting of two items, not only after a lengthy delivery date, the required parts that I needed were incorrect. Thank goodness I ordered the water butt from Amazon.
It is difficult to make contact with this company. Phone lines are often closed when they should be open during business hours and emails can go unanswered for several days. The item I ordered was apparently dispatched but never delivered and whilst I got a refund it was a frustrating experience having waited over 2 weeks for a delivery.

Resposta da EvenGreener
Our new compost bin was described accurately and delivered promptly within a day or two.

Resposta da EvenGreener
Your customer service team responded very quickly to a complaint regarding the local courier

Resposta da EvenGreener
Good selection of reasonably priced water butts. Fast and efficient delivery.

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A missing item for the water butt was delivered quickly.

Resposta da EvenGreener
The composter is lovely (although it proved fairly difficult to assemble). The problem I had with my order, was with the sieve that I had purchased at the same time. It arrived damaged and un-useable. Despite trying to return it however, and have it replaced,

Resposta da EvenGreener
Great water butts. VG quality, ordering and delivery very straightforward.

Resposta da EvenGreener
Excellent product. Well moulded and includes all you need either to couple it to an existing water butt or connect it to a downpipe. All we need now is a little rain!

Resposta da EvenGreener
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