Everyone Active - Neptune Centre Avaliações 13

O TrustScore é 4.5 de um total de 5

4,3

Ormesby Road, TS3 7RP Middlesbrough, East Staffordshire, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible reception staff ! Very rude and unhelpful! It’s a shame as the facility are great and the other staff are very friendly just one staff member (old woman blonde with glasses ) bringing the pl... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Awful company, don't cancel memberships despite asking twice over the phone and speaking to a manager. A month after they still hadn't cancelled the adult swimming lesson I had requested and had to... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Centro de lazer

Escrito pela empresa

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Informações de contato

  • Ormesby Road, TS3 7RP, Middlesbrough, East Staffordshire, Reino Unido

  • 01642 242212

4,3

Excelente

O TrustScore é 4.5 de um total de 5

13 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 35% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Only went in to sign back up to the gym…

Only went in to sign back up to the gym but all the staff were very friendly and couldn't help enough.

25 de julho de 2025
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Hi Daniel,

Thank you for sharing your experience at the Neptune Centre.

We’re glad our team made you feel so welcome and we’re excited to have you back with us.

See you very soon.

Avaliado com 5 de um total de 5 estrelas

Gym session

Very good clean tidy not super busy easy to get on equiptment staff really friendly great atmosphere

20 de janeiro de 2025
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Hi Raymond,

It's fantastic to read that the site, equipment and colleagues are having such a positive impact on your visits.

Thanks for sharing and we look forward to seeing you at site soon.

Avaliado com 5 de um total de 5 estrelas

Amazing facilities, outstanding staff!

I cannot recommend the Neptune Centre highly enough! Amazing facilities, brilliant classes (I attend Dance Fitness and Circuits with Amy which are brilliant, fun and vibey classes, Pilates with Maria twice per week to help build core strength and restore balance, The Rig with Paul and Nicky, which are great little blasts and really help get a quick, thorough and intense workout and Boxercise with Nicky, which is amazing for fitness and confidence) and I must pay credit where due to all of the absolutely fantastic staff - in particular I’d like to highlight and thank Nicky, who is one of the most knowledgeable, passionate and incredible people I’ve met along my fitness journey - not only does she provide excellent diet and nutrition information and personal training, but she also gives amazing Hot Bamboo massages to help recovery and injury prevention too! I’m so glad I found not only the Neptune Centre, but the amazing community and support network within the centre too! ALL of the instructors are amazing and really help make you feel included. A huge shout out to the lifeguard team too as they’re incredibly diligent and super helpful! Exercise and activity really is for everybody, and at the Neptune, I’m sure you’ll be supported to move your body in whatever way you can, and to feel the benefits of getting fitter and being more active!

My only regret is not finding this centre sooner!

8 de janeiro de 2025
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Hi Rosie,

Ah what a shame you didn't find us sooner, but it's great that you have now.

Thank you for sharing your experience of your visits at Neptune, its so good to read that the site and the colleagues are having such a positive impact on your health and well being journey.

We will pass this on to the team at site, have a lovely weekend.

Avaliado com 5 de um total de 5 estrelas

Great experience

The staff & the facilities are excellent friendly helpful staff members & an extremely safe environment for health and fitness membership is a very wise choice

18 de dezembro de 2024
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Hi Chris,

Thanks for sharing your review on Neptune. Its great to read that the colleagues and the membership are having a positive impact on your health and well being journey.

Thanks for choosing us and we look forward to welcoming you on site soon.

Avaliado com 5 de um total de 5 estrelas

The equipment in the gym is great

The equipment in the gym is great , the staff are very friendly and helpful, the building and equipment are always clean definitely recommend anyone wanting to join a gym use this one

22 de novembro de 2024
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Hi Daryl,

Thank you so much for the 5 stars and the wonderful review of our Neptune Centre.

We will pass this on and look forward to seeing you again soon.

Avaliado com 4 de um total de 5 estrelas

Great centre

Great centre. Gym facilities excellent. Can get a good swim if you book the right time. Staff are fantastic.

16 de setembro de 2024
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Hi Lou,

Thank you so much for the 4 stars and your review, so glad you are finding the Centre pleasurable.

We will pass your comments on to team at Neptune.

Avaliado com 1 de um total de 5 estrelas

Terrible reception staff

Terrible reception staff ! Very rude and unhelpful! It’s a shame as the facility are great and the other staff are very friendly just one staff member (old woman blonde with glasses ) bringing the place down why work in a reception if you don’t like helping customers! Neptune centre Middlesbrough.

8 de setembro de 2023
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Thank you so much for taking the time to give us your feedback. We are sorry to hear you've had a negative experience with reception. Please know that we've passed this on to the relevant parties so they can investigate and make improvements. Thanks again for letting us know!

Avaliado com 5 de um total de 5 estrelas

Just got back swimming Neptune centre…

Just got back swimming Neptune centre after hip replacement reception all the pool staff first class helpful and friendly cannot ask for anything more thank everyone eric wood

17 de novembro de 2022
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

It is wonderful to know that we could support you in returning to swimming after your hip replacement. Your kind words about our staff are appreciated and we hope we can continue to provide a place for you to enjoy spending time.

Avaliado com 5 de um total de 5 estrelas

Very pleasant

Very pleasant , knowledgeable staff and clean facilities

9 de novembro de 2022
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Thank we are glad you are enjoying using our centre.

Avaliado com 5 de um total de 5 estrelas

It was my first time at Aquafit and was…

It was my first time at Aquafit and was a little nervous meeting new people. Upon arriving everyone was so welcoming and the instructor included everyone in the class. Will definitely 💯 recommend and have already booked for next Friday.

13 de agosto de 2022
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

It is most gratifying to hear you enjoyed your first Aquafit at Neptune. We appreciate you taking the time and your kind words. We hope you are continuing to enjoy coming to the sessions.

Avaliado com 2 de um total de 5 estrelas

Awful company, don't cancel memberships when requested, mess up your account and then charge admin fees to set up memberships you've not cancelled.

Awful company, don't cancel memberships despite asking twice over the phone and speaking to a manager. A month after they still hadn't cancelled the adult swimming lesson I had requested and had to go the the center where I had to pay £45 as they had to cancel gym membership and register again in order to cancel the swimming lessons.
Found out last week they've also cancelled my son's swimming lessons after attending his usual weekly session and the teacher could not find him on the system. Got a call manager who informed me it was cancelled at my request which I never did. Went to the centre to sign him back up thinking I'd set the direct debit again and pay this month's fee as my son had attended a session last week but was informed I need to pay £70 as I have to register a new membership for him despite attending swimming lessons the last year.
Very frustrating, will be cancelling my current membership and going elsewhere.

8 de julho de 2022
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

Thank you for your feedback. I am sorry to hear that you had such a frustrating time and there has been no satisfactory resolution. I have passed this onto the relevant parties to be investigated for you.

Avaliado com 5 de um total de 5 estrelas

Returning to gym and going in new sauna

It was my first time back at gym for months and I totally enjoyed it and was first time in the sauna too that was amazing really relaxing would totally recommend to anyone

31 de maio de 2022
Avaliação não solicitada
logotipo da Everyone Active - Neptune Centre

Resposta da Everyone Active - Neptune Centre

It's lovely to hear that you would recommend us to anyone. Thank you for taking the time to review and I'm glad your return to Gym went well and you got to experience our relaxing Sauna.

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