Everyone Active - Pingles Leisure Centre Avaliações 32

O TrustScore é 3 de um total de 5

3,1

Avenue Road, CV11 4LX Nuneaton, Warwickshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staff were very helpful and friendly. Amazing team. Everywhere was very clean and tidy. I visited the cafe whilst I was there, the lady serving was exceptional.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

You might want to think twice before choosing this centre. Every child learns differently, but many instructors here rarely give helpful feedback or guidance, which can leave kids stuck at the same s... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This review is in relation to the cafe and the range of food available. For an establishment promoting health and well being the selection of food, which seemed to consist of only paninis, toasties a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

No hassle experience, good facilities, easy to book classes, staff very polite, helpful and happy to help. Overall a enjoyable centre to visit

A empresa respondeu


Detalhes da empresa

  1. Centro de lazer

Escrito pela empresa

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Informações de contato

  • Avenue Road, CV11 4LX, Nuneaton, Warwickshire, Reino Unido

  • 02476 321200

3,1

Bom

O TrustScore é 3 de um total de 5

32 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 34% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Staff were very helpful and friendly

Staff were very helpful and friendly. Amazing team. Everywhere was very clean and tidy. I visited the cafe whilst I was there, the lady serving was exceptional.

9 de maio de 2025
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Hello,

Amazing to read that the colleagues at Pingles are helpful and friendly - thanks for sharing this with us and thanks for the 5 stars. It's always refreshing to read that teh site was clean and tidy and even better that an exceptional colleague had made for an even more positive experience.

We will pass this back to site and we hope you have a lovely weekend.

Avaliado com 1 de um total de 5 estrelas

Poor overall

You might want to think twice before choosing this centre. Every child learns differently, but many instructors here rarely give helpful feedback or guidance, which can leave kids stuck at the same stage for a long time.

21 de maio de 2025
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Hello AJ,

We are so sorry to read of your experience of our swim lessons at Pingles, thank you for sharing.

We will send this on to the relevant manager who can look into your comments further.

Hope you have a great bank holiday weekend.

Avaliado com 1 de um total de 5 estrelas

“Healthy” options in cafeteria

This review is in relation to the cafe and the range of food available. For an establishment promoting health and well being the selection of food, which seemed to consist of only paninis, toasties and sweet items, is disappointing. However I chose a four cheese and red onion panini and it was like nothing I’ve ever eaten before. So much so it is difficult to describe. It seemed to be a smear of something that smelled similar to cheese and likewise a smear of something that smelled of onion. Needless to say after a couple of hopeful bites it went in the bin.
A simple range of freshly prepared sandwiches could be the basis for a healthier range of food. I think that your clients deserve better

28 de abril de 2025
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Hello Stephen,

Thank you so much for sharing your experience of the cafe at Pingles, we do apologise that this was your experience and have passed your comments onto the relevant manager at site who can look at your comments and suggestions.

Thanks again and have a great week.

Avaliado com 5 de um total de 5 estrelas

Pleasant and professional swimming session.

The reception and poolside lifeguard staff are always polite, professional, friendly and helpful. Nothing seems too much trouble to ensure a pleasant, safe and enjoyable experience; at the Pingles Leisure centre lane swimming sessions. This creates a relaxed but focused atmosphere in which to gain the most benefit from personal fitness improvement, in a friendly, sociable setting - creating a mutually respectful, supportive network in which to exercise. This gives the participants incentive to attend regularly and improve their personal best.

18 de abril de 2025
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Hello Isobel,

Thank you so much for your thoughtful and detailed feedback! We're delighted to hear that our team at Pingles Leisure Centre has helped create such a positive and supportive environment. It’s wonderful to know the atmosphere encourages both fitness progress and a sense of community. We truly appreciate your kind words and look forward to welcoming you for many more lane swimming sessions!

We will pass this on to the team at site, have a great week.

Avaliado com 5 de um total de 5 estrelas

No hassle experience

No hassle experience, good facilities, easy to book classes, staff very polite, helpful and happy to help. Overall a enjoyable centre to visit

17 de março de 2025
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Hi John,

It's fantastic to read that you are enjoying your classes at Pingles. Thanks for sharing and we hope you have a great weekend.

Avaliado com 2 de um total de 5 estrelas

I felt the kids swimming lesson…

I felt the kids swimming lesson delivered by Pingles Leisure Centre based in Nuneaton require attention. I found really poor at keeping record of child progress even I have requested multiple times and other similar incidents.

This is really upsetting to see the impact on my child’s morale, who contantly love to monitor his progress therefore he can perform well.

I also noticed, Diversity and Inclusion doesn’t feel right. As I write this review, we felt as if our child performance is not judged on basis of his skills and dedication, but also from a degree of ethnicity and background. It must STOP.

Our humble plea. It has to be fair, equal and transparent.

18 de janeiro de 2025
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Hi D G,

Thanks very much for making us aware of how you are feeling regards your child's lessons.

We use sport passport which you should be able to access to view their progress and someone at site would be more than happy to show you how to sort this out if its not working for you.

We will pass this on to the relevant manager at site, if you let us have some more details then hopefully we can get some support at site for you.

Have a great week.

Avaliado com 5 de um total de 5 estrelas

Incredible

I recently went to one of the sessions hosted at Pingles and had an incredible experience as I found I was for once actually enjoying doing exercise as it was not boring in any way.

16 de outubro de 2024
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Hi Graham,

That's fantastic news and it's always lovely to read when customers are enjoying their fitness and wellbeing journey.

We will pass this on to the team at Pingles.

Thank you for the review and the 5 stars - we appreciate it.

Avaliado com 2 de um total de 5 estrelas

Water and Shower temperature:

Been using Pingles for more than 12 years,but lately,the swimming pool was really cold and so are the showers!!.My children was shivering when we got out from the pool.Can this be checked please..Thank you

27 de outubro de 2024
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Hello,

Thank you so much for bringing the pool temperature at Pingles to our attention, we will pass this on to the relevant team at site who can take action where needed,

Avaliado com 1 de um total de 5 estrelas

Complaint system a joke

Complaint system a joke! For over three years a lot of the machines don’t work with tv or radio and nothing has been done they said three year ago waiting for new cables and still the machines don’t work they ignore your complaint and there so called ceo Mr Bobby totally ignores you. But they will take your money! A goof friend had cancer so paid for the gym fell ill never used in a year and they refused to give him his money back

1 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely disgusting

Absolutely disgusting,very very dirty ,nappies all over the changing rooms, staff a waste of time,ran by kids

10 de fevereiro de 2024
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

We're really sorry to hear about your negative experience. Don't worry, we'll make sure to pass on your feedback right away to the right people so they can look into it and resolve the issue as soon as possible.

Avaliado com 1 de um total de 5 estrelas

Really poor systems and swimming…

Really poor systems and swimming lessons, never been able to get into our online account…

Systems for setting up an account, changing passwords and arranging direct debit payments seem to be 20 years outdated, nothing is easy and everything is extremely difficult and frustrating.

If you call the centre (Nuneaton Pingles) the first thing they say is to “come into the centre” which is just a lazy response in my opinion.

Going to be cancelling the swimming lessons and going elsewhere, awful service.

22 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Receptionist was very helpful and cheerful sorted me out as I forgot…

Receptionist sorted me out as I forgot my membership card, cubicles were very clean on entry and leaving, lane swim was wonderful not crowded and temp of water perfect.

18 de agosto de 2023
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

We are delighted to hear that you had a great time and enjoyed your swim! We look forward to seeing you again soon.

Avaliado com 3 de um total de 5 estrelas

Pool numbers visible when booking

When booking a family swim it listed a number of pools we could go in for our booking (pool 1, pool 2, pool 3 etc),. When we got there they told us we were only booked for the big pool.

9 de julho de 2023
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

I apologize for any confusion that may have arisen regarding the labelling of the pools. I sincerely hope that this did not hinder your enjoyment of the swimming experience. I have brought this matter to the attention of the appropriate parties to investigate and identify ways in which we can enhance our descriptions, ensuring that such incidents are prevented from occurring in the future.

Avaliado com 1 de um total de 5 estrelas

Lane swimming

This review is specifically for the lane swimming. I have been swimming in the morning 3 -4 times a week for the past month in the medium pool. There are two members who swim incredibly slowly every morning and cause a disruption to the rest of the swimmers. They usually take 1.40 to complete a length, which is slower than most people if the actual slow lane. I have complained about this to the manager, who declared they are regulars and the slow lane gets filled up quickly and there is nothing she can do. I find this response absurd and unacceptable. What's the point in having a booking system if its arbitrary and the staff don't enforce it? What's the point of having rules and guidelines regarding lane swimming and etiquette to fellow swimmers when you can flagrantly ignore it and the life guards wont say a thing.
Adding insult to injury, I once went into the fast lane because the medium lane was full of slow swimmers. I was almost immediately asked to switch lane for swimming too "slowly". Apparently i haven't been going often enough to acquire "regular" status and break the rules. I will be cancelling my membership if this continues.

14 de junho de 2023
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Thank you for bringing this to our attention. I am sorry to hear the situation with the swim lanes is impacting on your ability to enjoy your swims and that the circumstances have not been dealt with satisfactorily for you. Your concerns have been passed onto the appropriate parties for you to be investigated.

Avaliado com 2 de um total de 5 estrelas

We bring my grandson swimming every…

We bring my grandson swimming every week on a Thursday and every week the changing rooms smell of wee. It is disgusting. Every thing else is amazing. The swim teacher is so patient.

18 de maio de 2023
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Thank you for your feedback it is great to know that your grandson enjoys his swim lesson I am sorry that it is let down by the environment. Your concerns have been passed onto the appropriate parties to be rectified.

Avaliado com 5 de um total de 5 estrelas

A great pool

A great pool, lively atmosphere and enjoy private shower facilities.

27 de abril de 2023
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Thank you we are so pleased you like our facilities here at Pringles and we hope you continue to enjoy swimming with us.

Avaliado com 2 de um total de 5 estrelas

The pool was ok

The pool was ok. But the ofensive smells from the toilets are horendous! Taking over the changing areas. The toilets are în desperate need of cleaning.

22 de abril de 2023
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Thank you for bringing this to our attention. I am pleased you liked the pool and the issues you have highlighted have been passed on to the appropriate parties for investigation.

Avaliado com 5 de um total de 5 estrelas

5 stars review for Jack

I leave 5 stars review for Jack at Nuneaton Pingles every one active for his help and initiative

12 de abril de 2023
Avaliação não solicitada
logotipo da Everyone Active - Pingles Leisure Centre

Resposta da Everyone Active - Pingles Leisure Centre

Thank you for taking the time to feedback. Your kind words about our staff are appreciated and passed on.

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