exp.uk.com Avaliações 139

Called on Friday 31st January to arrange a viewing on a property in Salisbury. I wanted to view the property on the following Wednesday. They took my details and I was told I'd be called back shortly to confirm the viewing as the person I need to speak to was on the phone. They didn't call back. I waited until Monday afternoon before I called again. I was told the person (Adam Budd) I need to speak to isn't in the office but they'd contact him to get him to contact me. They told me this would be on the following day, Tuesday. I never got that phone call so I won't be viewing the property on Wednesday.

I'm a cash buyer and I really like the property that I'd probably make an offer at the viewing, but I can't even get a viewing.

This company is absolutely hopeless. I can't think why anyone would list with them when there are some great agents in the area.

I'm now writing a letter to the owners to let them know what has gone on in the hope they'll dump this useless agent.

I am a cash buyer with no chain. I have viewed a property SN15 3YA. The property is being much to higher price. I have discussed this with the agent who has come back to me with. "The Vendors are not prepared to discuss an offer !!!!!" How is it this agent can make decisions like this with talks with the Vendors. exp have no idea how to progress a sale. It took 3 day to come back to me having made an offer. Avoid exp at all costs. They have no idea how to progress a sale

The exp north west branch are dismissive of serious buyers. A property came on the market and less than 24 hours later they told me they had multiple people interested. The following day they cited a different number of people who had been booked for a viewing, a third less than before. On both occasions they refused to arrange a viewing for me despite me calling them several times and politely requesting so. They claimed they were 'fully booked' for the open day.

The agent would not arrange anything despite me having no chain and being a cash buyer.

Who in their right mind turns away a cash buyer in this market?

This agent is not genuine and should not be treated seriously by buyers or sellers. A seller who is serious and committed to selling would appreciate a quick sale from serious and committed buyers, meanwhile here the agent turns them away.

I was left shocked and had to look them up as a company, which is when I found all the other reviews on trustpilot and the penny dropped.

Have tried multiple times to book a viewing for a house and no one ever replies or answers the phone. When we finally got through they told us they wouldn't let us view the house until we had sold our own...never ever heard that before,Terrible service, avoid if you can!

I would even give them 1 star

That are rude, dismissive and didn’t even get back to me after multiple attempts. So unprofessional. DO NOT WASTE YOUR TIME.

They never returning the appointment calls. Tried for 2 weeks, very unprofessional.

Agent of Exp failed to keep our keys to our house safe and didn’t comply with the property ombudsman’s code of conduct. He would not admit he was wrong, made out we were complaining unnecessarily, that he had approached his insurers and the property ombudsmen, who agreed with him. He was a little bully who tried to intimidate my husband and I. Exp agreed he had done wrong but only offered a miserly amount of money, not the full costs to replace our locks, which cost us a lot. This is because the agent would not allow / refused for us to be recompensed. So we took the case to the property ombudsmen who reviewed the facts and settled in our favour. We got all our costs back for the replacement locks and an extra award for aggravation. Exp are weak and let their agents soft soap them, even when they know the agent has done wrong. They didn’t even have the good grace to say sorry.

I recently had the pleasure of working with Sandra Cole when purchasing my first home, and I couldn't be more thrilled with the experience! From our first meeting, Sandra demonstrated a remarkable understanding of my needs and preferences.
Sandra was incredibly knowledgeable about the local market and provided valuable insights that were instrumental in helping me find the perfect property. Her professionalism and responsiveness made the process smooth and enjoyable, answering all my questions and addressing any concerns I had along the way.
Sandra guided me through every step, making complex procedures feel straightforward. I truly felt like a priority the entire time.
Thanks to Sandra's dedication and expertise. I wholeheartedly recommend her services to anyone looking to buy or sell a property. Thank you, Sandra, for making my home-buying journey a fantastic experience!

AVOID as a buyer unprofessional and timing.

I made 2 offers under Megan Russell working with exp. One of them wasn't submitted to the tenant whist the other I am still awaiting a response. 4 days after submitting the offer I received in writing, it had been submitted the tenant- I am still waiting on a accept or declined communication 8 weeks later!!!! Unprofessional, poor communication and lack of respect for buyers time

AVOID. Lewis Hughes at Sheffield was an awful and unprofessional estate agent! We questioned him about the state of the property including the need to re-wire etc., which he dismissed. When we made an offer he was extremely rude & said it was insulting, despite a house on that street selling for a similar price. We then offered the asking price as we loved the house, he replied that he would not be discussing the sale anymore with us because we doubted if he was actually passing on our offers to the seller! No wonder the house sale fell through previously and has taken a while to ‘sell’ … Avoid using this estate agents at all costs, I’ve never known anyone like it!

Sandra Cole was an absolute pleasure to work with during my recent flat purchase. She made the entire process smooth, effortless, and perfectly on time.

Her professionalism and attention to detail were exceptional, and she was always available to answer questions and offer guidance. What truly stood out was her dedication—Sandra went above and beyond to ensure everything stayed on track and stress-free.

Thanks to her expertise, I now own a beautiful flat, and the experience couldn’t have been better. I highly recommend Sandra to anyone looking for a reliable and caring estate agent. Thank you, Sandra!💌

No response, unprofessional, avoid

Glen the agent was extremely rude and not helpful. Advertised property says offers over 325k as soon as she called she says it's 350 I explained that was really misleading and she just ended the call. Wouldn't even tell the seller my offer or arrange a viewing.

My partner and I had the displeasure of dealing with Joe Vieira from purchasing a house recently. From working in residential development and investment myself, I can comfortably say that Joe is one of the most hopeless, deceitful and unprofessional agents I have come across in recent times. He misled us on what offers were to be accepted by the vendors from the very beginning, he did not put some of our offers forward and in fact my partner and I got the sale of the house across the line ourselves by finding the vendors contact details online. We basically dealt with the vendors directly for the majority of the whole transaction and our solicitor called his behaviour concerning. He refused to put together basic requirements such as inventory despite being asked and went back on his information and words on numerous occasions - it is quite frankly a disgrace that he is even getting a fee on the sale of this property - not deserved at all. I would recommend some due diligence before progressing with buying or selling with this agent and on the whole, the online agency platform of eXp - the lack of regulation of these rogue and one-man band agents is clear. I would recommend spending a bit more on fees and going for a proper agency if you respect professionalism.

The Property Advisor, Alison McCarey, was quite rude when I made the appointment, shouting over me when I was speaking. My wife and I drove for 75 minutes to meet her at the appointed time. When she was late I Called her to be advised she was 'no longer selling that property'. Why didn't she advise me so we could have used our time better? She is a time waster - AVOID

Unprofessional and unreliable. 2 messages and a phone call and they never got back to me, seems they don't want to sell their properties.

Appalled at the price quoted by 2 separate Exp Agents, one based in Redditch and one based in Solihull - They quoted 1% + Vat plus £120 for photos. That is considerably more than local high street agents. Whilst I realise they can charge what they like, quoting more than High street Agents is simply outrageous. Another EXP agent did quote a more competive fee of £1500 + Vat and in line with a fee that would be expected from an On Line Agent. However it is my opinion that those quoting ridiculous fees affect other, fairer priced agents using Exp from acquiring clients.

Ref:-GW0451
Awful service. Agent doesn’t answer calls or respond to texts. Good luck with people selling their houses with this lot.
Agent doesn’t answer calls or texts. Called the company who said they’d pass on the info and viewing date but still heard nothing. Filled in contact forms etc still nothing. It makes me not want to buy the property after all.

Update: Agent sent a text saying they were away but when I text or call them after I finish work there is never a response.

We recently bought a property through exp. It was a difficult journey, the purchase turned out to be more complex than expected and the chain were putting on the pressure. Solicitors all round were a nightmare. The saving grace of this whole experience was Emma Butcher. She was professional, supportive and responsive. She did everything possible to help and support us, and really went above and beyond helping with poor solicitor communication and any additional inquiries. It was a tough process for us and I'm sure the seller, but without exp stepping in and pushing this along it would have been a real nightmare. I would absolutely recommend exp based on this experience!! She's an asset to the company!

When you arrange a viewing how hard can it be? You contact a local agent and plan a viewing at a convenient time and meet a view the property? Easy Well if it’s with Gavin Morgan from Bangor who was only (12.8 miles away) from the property but I was 130miles away it’s not that simple. He confirmed the viewing the night before and off we went, we were then told a lady at a nearby cafe has the key and the agent can’t even be bothered turning up, we arrive and no key available to access the viewing and no apology? Then you make a complaint and obviously they side on the agent and give you a lame excuse and more or less don’t give an iota of any responsibility. Use these agents if you want to be messed about and be at significant costs to yourself Fuel time ect.