Absolutely spot on, Two guys worked quickly and minimum of disruption . Hardly any mess and after one hour after they'd gone our house was back to normal. High standard of work and the lock was a... Ver mais
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Veja o que dizem as avaliações
The windows were fitted on the date agreed and the fitters were punctual and friendly. There were a few snags but they were easily sorted to our satisfaction on a 2nd visit. The main disappo... Ver mais
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If I could give no stars I would. They called me asking if I needed windows, as it happens I do. I arranged an appointment and they said someone would call to confirm. When they called they insisted... Ver mais
A empresa respondeu
We weren’t in when the doors were being fitted. Luckily our builders were around to let EYG in. Very impressed with the doors and left no trace that they had been…. Except the bill 🤣
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 1971, EYG is one of the UK's biggest double glazing companies - offering windows, doors, bi-fold doors, orangeries & conservatories - all with no deposit needed and buy now, pay nothing for 12 months!
Informações de contato
Wiltshire Road, Dairycoates Industrial Estate , HU4 6QQ, Hull, Reino Unido
- 0800 181 888
- customercare@eyggroup.com
- www.eygwindows.co.uk
4,0
Muito Bom
919 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good service from start to finish
Very good service from start to finish. Sales was great. So was the communication. And the fitters. 5 star ⭐
6 de agosto de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your fantastic review. We're really pleased to hear you received very good service from start to finish.
It’s great to know the sales team, communication and fitters all stood out positively throughout your experience.
Thank you for choosing EYG and for your 5-star feedback, we really appreciate it.
What should have been done in one visit…
What should have been done in one visit took four visits to complete. Two windows were made to the wrong size as was a sil and a glass to replace a blown one.
The exterior window sill of the lounge was damaged with paint chipped off. One of the fitters also dropped a pane of glass which smashed all over the drive, thankfully it was an old one, not new.
All in all not a good experience though the lads who did the fitting have done a good installation.
11 de agosto de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your review. We're sorry to hear this was not the smooth experience it should have been, particularly with the additional visits required and the issues around sizing, the sill, replacement glass and damage.
We do appreciate your comments about the fitting team, and we're pleased to hear you felt the final installation itself was completed well. Where issues were brought to our attention, these were addressed, and your installation remains covered by our transferable 10-year warranty.
Your feedback has been noted and will be shared with the relevant team, as accuracy, communication and care on site are all extremely important to us.
The fitters were excellent
The fitters were excellent. Very friendly and let us know the plan of action on each given day
21 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great review. We're really pleased to hear the fitters were excellent and friendly throughout the work.
It’s also great to know they kept you informed of the plan each day, helping everything run smoothly.
Thank you for choosing EYG, we really appreciate your feedback.
New Back Door
Arrived early and as usual made a brilliant job in fitting. The whole service from quote to fitting was without issues.
7 de agosto de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great review. We're really pleased to hear the team arrived promptly and, as usual, did a brilliant job with the fitting.
It’s also great to know the whole service, from quotation through to installation, went smoothly and without any issues.
Thank you for choosing EYG again, we really appreciate your continued support.
Professional and great experience
From the sales technician to the builders to the fitters it was a smooth journey we had our full house re glazed and also two composite doors fitted quality products fitted by expert builders and fitters and the finish was beyond our expectations
20 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your fantastic review. We're delighted to hear the whole journey was smooth, from the sales technician through to the builders and fitters.
It’s great to know you’re so pleased with your full house reglaze and new composite doors, and that the quality of the products and finish exceeded your expectations.
Thank you for choosing EYG, we really appreciate your feedback.
Spot on
You came to every visit on time and fitted the window in excellent time and were tidy and accurate.
13 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great review. We're really pleased to hear the team arrived on time for every visit and fitted your new window efficiently.
It’s also great to know the work was completed neatly, tidily and accurately throughout.
Thank you for choosing EYG, we really appreciate your feedback.
I asked the company if they would leave…
I asked the company if they would leave a neat job for me because some companies can be a bit slap dash with sealant etc. and they complied with my request! Some of the joins where not a good fit but I rang them back and a guy came the same day, measured precisely and fitted some new seals. Now that's how a company should be ran!
6 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great review. We're really pleased to hear the team listened to your request and made sure the finish was left neat and tidy.
We’re also glad that when you raised the issue with the joins, this was dealt with quickly and the new seals were fitted the same day.
Thank you for choosing EYG, we really appreciate your feedback.
First class service from beginning to…
First class service from beginning to end. So pleased we chose EYG they arrived as promised, the work was first class and completed as scheduled. Wouldn't hesitate to use them again.
16 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your fantastic review. We're delighted to hear you were so pleased with the service from beginning to end.
It’s great to know the team arrived as promised, completed the work to a first class standard and finished everything as scheduled.
Thank you for choosing EYG. We really appreciate your feedback and would be more than happy to help again in the future.
Pleasant, respectful window fitters
Dean the window fitter arrived on timeand was pleasant and respectful on the property.
The windows look great and when the bathroom is finished it will all be fantastic.
The windows have been fitted very neatly and are of a very high standard.
We have used this company befor and will definately be using them again.
A highly recommended company.
8 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great review. We're really pleased to hear Dean arrived on time and was pleasant and respectful while working in your home.
It’s great to know you’re happy with how neatly the windows have been fitted and that the quality has met your expectations.
Thank you for choosing EYG again and for your recommendation, we really appreciate your continued support.
the guys that fitted the door were… excellent
the guys that fitted the door were friendly, cleaned up as they went along,. They did an excellent job. Thank you.
1 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your lovely review. We're really pleased to hear the team were friendly, kept everything clean and tidy, and did an excellent job fitting your new door.
Thank you for choosing EYG, we really appreciate your feedback.
I had my conservatory built 21 years…
I had my conservatory built 21 years ago by EYG. And two of my windows have recently failed purely down to age. I rang EYG, for the replacement glass. They were swift to arrange a sales man to visit, who gave me a quote. A surveyor called the week after took measurements and today I had the glass replaced, I thought the charge was reasonable, and the time scale was quick from start to finish. The fitting today maybe took less than 30 mins. And they are perfect. Cannot fault this company at all. Many thanks
6 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your fantastic review and for coming back to us after all these years.
We're really pleased to hear your conservatory has served you well for 21 years, and that we were able to help quickly with the replacement glass. It’s great to know the process from quotation and survey through to fitting was smooth, efficient and reasonably priced.
Thank you for choosing EYG again, we really appreciate your continued support and kind feedback.
Really good communication and delivery…
Really good communication and delivery times and installation times were exactly as stated. The end product is very good.
1 de julho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great review. We're really pleased to hear the communication was clear and that the delivery and installation times were exactly as stated.
It’s also great to know you’re happy with the finished product. Thank you for choosing EYG, we really appreciate your feedback.
Installers arrived early without…
Installers arrived early without notice, fortunately there was someone at home. The installers worked efficiently completing the job in good time leaving the area clean and tidy. No complaints from me.
18 de junho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your review. We're pleased to hear the installers worked efficiently, completed the job in good time and left the area clean and tidy.
We’re sorry they arrived earlier than expected without prior notice, but we’re glad this did not cause too much inconvenience on the day.
Thank you for choosing EYG, we really appreciate your feedback.
Very good quality windows
Very good quality windows. We're very pleased with them.
In an industry usually run on a hard-sell basis, buying from EYG didn't feel like that at all.
The communication of the installation team was extremely good. Each day, they would tell us what they planned to do upon arrival. They'd give us a quick summary of the state of play before leaving, and let us know when we could expect their return. This means that you always feel that you have a finger on the pulse of the project.
We even messed them about a bit and added an extra window halfway through the installation but they handled it with smooth equanimity.
If you want to buy some windows, you could do much, much worse, that's for sure!
12 de junho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for taking the time to leave such a detailed review. We're delighted to hear you're so pleased with the quality of your new windows and that the sales process felt relaxed and pressure-free.
It’s great to know the installation team kept you well informed each day and made sure you always knew what was happening throughout the project. Clear communication is really important to us, so we’re pleased this stood out.
We're also glad the team were able to accommodate the extra window smoothly during the installation. Thank you for choosing EYG and for your kind recommendation.
well worth using a very professional company
Not the cheapest around, However they are very professional and follow all the guidelines. well worth paying the bit extra for a excellent job. We are very pleased with the service and staff. Kept us up to date throughout the fitting.
1 de junho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear you were happy with the professionalism of the team and the service provided throughout.
It’s great to know you felt the quality of the work and the way everything was handled made it worth the investment. We’re also pleased to hear you were kept updated throughout the fitting.
Thank you for choosing EYG.
Initially had issues with lintel…
Initially had issues with lintel requirements,( ie not picked up by the surveyor that they were not needed until the builder arrived!).
The windows were fitted well, albeit with a few cracked panes which were replaced efficiently, our composite door also needed some adjustment and was also done very efficiently.
All in all, we are very satisfied both with the quality of the windows and doors.and the fitting team, would highly recommend ..
5 de junho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for taking the time to leave your review. We're pleased to hear that, despite a few initial issues around the lintel requirements, you are very satisfied with the overall quality of your new windows and doors.
We're glad the cracked panes and composite door adjustment were dealt with efficiently, and it’s great to know the fitting team delivered a high standard of work.
Thank you for your recommendation and for choosing EYG.
The men where polite and worked very…
The men where polite and worked very hard to get our windows in quickly and expertly. We are very pleased with the look of the front of our house now. Thank you guys you just got on with it all with a pleasant attitude
2 de junho de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your lovely feedback. We're really pleased to hear the team were polite, hardworking and carried out the window installation quickly and expertly.
It’s great to know you’re so happy with the finished look of the front of your home. We’ll be sure to pass your kind comments on to the fitters. Thank you for choosing EYG.
Can't install two windows correctly let a whole house
Wanted two windows to replace the single pain windows which previous owner of the house didn't change.
They came, measured and I told the sales guy I want it same way as the kitchen window multiple times. He said it will be and drew a picture which is two lines, three dots which to anyone look like a basic window frame. Sales guy drew it up and said yes it'll be the same way.
Install day came they took old one out and the installer said these are wrong way round, contact office and they'll sort it...
Back and fourth with messages and phone calls which the manager stands behind that basic drawing which apparently is the sun line coming in and say if I want it changed I'll have to pay!
You made the mistake sort it why would anyone in their right mind want windows in the opposite way opening onto next doors garden!
Now got sales ringing me seeing if I want more windows. I say same story, they go speak to relevent person which they go silent... I won't be doing any of the other windows with them since they can't get two done correctly yet a whole house!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your feedback. We're sorry to hear you're unhappy with the outcome of your window installation and the communication that followed.
We understand how frustrating it must be when the finished installation does not match what you believed had been agreed. Clear communication at the quotation and survey stage is extremely important, and we’re sorry if this was not your experience.
We would like the opportunity to review the details again, including the original paperwork, drawings and the concerns you’ve raised about the window openings. Please contact our customer care team at customercare@eyggroup.com with your details so we can look into this fully and respond properly.
We also apologise if you have received further sales calls while this matter remains unresolved. We’ll make sure this is passed to the relevant team.
EYG were excellent from start.
EYG were excellent from start to finish, the whole installation process was very smooth. All work was done to a very high standard and tidied up after themselves.
26 de maio de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great feedback. We're delighted to hear you had such a positive experience from start to finish and that the installation process went smoothly.
It’s great to know the work was completed to a high standard and that everything was left clean and tidy afterwards. Thank you for choosing EYG.
French Doors
Great, no fuss, all done in 2 and a half hours, wife loves them, result !
21 de abril de 2026
Avaliação não solicitada
Resposta da EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear everything went smoothly with your new French doors and that the installation was completed quickly with no fuss.
It’s even better to hear your wife loves them, hope you do as well! Thank you for choosing EYG.
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