EYG Home Improvements Avaliações 

920
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely spot on, Two guys worked quickly and minimum of disruption . Hardly any mess and after one hour after they'd gone our house was back to normal. High standard of work and the lock was a... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The windows were fitted on the date agreed and the fitters were punctual and friendly. There were a few snags but they were easily sorted to our satisfaction on a 2nd visit. The main disappo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Paul, the sales rep, was very helpful & patient with us, as we strove to make important decisions concerning designs, colours & glazing. The fitters, Danny & Peanut, were brilliant... Very efficient,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very professional team who did knew what they were doing. A couple of teething issues, but a plate of bacon butties soon put things to right. There seemed a considerable amount of work for just two... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. também em
  3. Serviço de instalação de janelas

Escrito pela empresa

Established in 1971, EYG is one of the UK's biggest double glazing companies - offering windows, doors, bi-fold doors, orangeries & conservatories - all with no deposit needed and buy now, pay nothing for 12 months!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

920 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(920)

66 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Upgrade windows & doors

Paul, the sales rep, was very helpful & patient with us, as we strove to make important decisions concerning designs, colours & glazing. The fitters, Danny & Peanut, were brilliant... Very efficient, kept us informed throughout & delivered a first class installation. We are delighted with our new windows & doors ...& so pleased we chose EYG.

4 de maio de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you for this fantastic feedback Brian, we are thrilled you were happy with our sales staff and our fitters, and thank you for choosing EYG, best wishes, Lisa

Avaliado com 1 de um total de 5 estrelas

Beware

Recently had EYG come out to do some work for us after using them several times before and I have to say I regret that decision and would warn others to look elsewhere before going to EYG. Told things were happening on certain days only to sit in all day on two occasions without anyone turning up. Scaffolders turned up unannounced and proceeded to take scaffolding down without knocking on the door when anyone could have been using the bathroom. Scarborough branch quite rude made accusations apportioning blame towards us as the customer. We were told we weren't inconvenienced and that they don't know what our problem was and were not listened to but rather talked over. After probably spending over £10,000 to £12,000 over the years to try and be loyal and support a local company I thought there would of been a view of being a valued customer but obviously not. EYG don't value returning customers it seems and wont be getting any further business from us. I hope the directors of the business see this review and look into it further as the customer service received is shocking.

28 de abril de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Hello Mr Roberts, I gather there has been recent communication between yourself and the installation manager and this is now resolved. I echo their apology that the glass was broken, this is an occasional unavoidable hazard due to the nature of the material, however it is unfortunate.
We were very disappointed to hear that the work wasn’t checked over by the installer once finished to ensure that the required standards had been met. This installer is no longer with our business, as you know.
We do usually contact customers to arrange a service visit once the replacement product arrives but this is no excuse for the rudeness you experienced on the phone.
I’m sorry that there was a mess left and substandard finishing, and because this wasn't reported by the installer, we did not have the opportunity to rectify it. We would, of course, have been more than happy to remedy anything that needed attention if it had been reported to us, as would have been the correct course of action by the installer.
We have now discussed customer service with the installation team and thank you for bringing this to our attention.
As a 50-year-old business, we have thousands of satisfied customers and strive for excellence. I am again sorry that on this occasion we have fallen short of the mark. Best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Only one and one only reason ... and that is Neil, the installation Manager.. He delivers customer experience, and satisfaction, in droves .. and then more.

Basically it was Neil ... no issue too big .. no problen too small. Complex installations come with complex problems ... Neil solved them all ... and with a smile.

14 de abril de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you for the review John, it is great to hear such positive feedback for our Installations team and manager. Best wishes, Lisa

Avaliado com 1 de um total de 5 estrelas

Nuisance unwanted calls for ever and ever

I have a fairly large house all my windows and doors are EYG or existing double glazed have been replaced with EYG products. They are good. BUT BE WARNED! once they have your number there is no getting away from them. Call after call to my mobile every time the caller assures me they will remove my number but to no avail. I am FED UP with them they just won't go away! This has been going on for years.

5 de abril de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Good afternoon, sorry to hear you have received unwanted calls, sometimes the message isn't passed from the sales staff on to our head office IT team unfortunately. To avoid this, if you could take a moment to email info@eyggroup.com to state your nam
e, number and address, that can be actioned immediately for you. Best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Are new conservatory is first class…

Are new conservatory is first class thanks to Kev,Al,Graham, Lloyd and the electrician for a brilliant job. Great experience from John in sales to end product thank you for everyone involved.

27 de março de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you so much for this fantastic review, we really appreciate it and are very pleased you are happy with our products and workmanship. Best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Just had a new conservatory built by…

Just had a new conservatory built by EYG. The product is excellent and the two gents that erected it were very clean tidy and considerate. A fabulous job done.

30 de março de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you Mr Short for a fantastic review, we are thrilled that you are happy with your new conservatory, best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Great work done by John G and…

Great work done by John G and apprentice Adrian fitting lintels prior to door and windows fitted. Impressed with John G tutoring Adrian on the work in progress. Cleaned up all mess before leaving.

23 de março de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you for your great review. We're really pleased to hear John G and Adrian did such a good job fitting the lintels ahead of your door and window installation.

It’s great to know their workmanship stood out, and that John took the time to support Adrian during the job. We're also pleased to hear everything was left clean and tidy afterwards.

Thank you for choosing EYG, we really appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Had all my doors and windows replaced…

Had all my doors and windows replaced and cannot believe the difference. The fitters were exceptional and left no mess. Done to a very high standard. You should be proud to have them on your team.

22 de março de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you for your fantastic review. We're delighted to hear you're so pleased with your new doors and windows, and that they’ve made such a noticeable difference to your home.

It’s great to know the fitters completed the work to such a high standard and left everything clean and tidy afterwards. We’ll be sure to pass your kind comments on to the team.

Thank you for choosing EYG, we really appreciate your feedback.

Avaliado com 4 de um total de 5 estrelas

Friendly and helpful installation crew

We had new gutters and facias installed. The two EYG staff who did the work - Andy and Katy were very friendly and helpful. They cared about the work and helped through the works. We had snow and high winds so things took a little longer but we were told what was happening at all stages. We are happy with the finished job.

21 de março de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you for the review, it is great to get feedback like this, any thanks for taking the time to give us your thoughts. Best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

We decided to convert the conservatory…

We decided to convert the conservatory to a hybrid roof for 3 reasons;
The poor quality of the roof by the original firm.
The room needed excessive heating in the winter.
Temperatures in excess of 55°c in the summer with all doors and widows open.
The construction crew were efficient, professional skilled and tidy. Cleaning up after themselves at the end of the job. The plasterers finish was exceptionally good. We noticed a marked improvement in the temperature in February and haven't had to have the calor gas fire on so far.
The jury is out on summer temperatures
Expensive but we'll pleased with the results so far and turned our conservatory into a room.

23 de janeiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you for your detailed review. We're really pleased to hear you're happy with your new hybrid conservatory roof and that it has already made a noticeable difference to how usable the room feels.

It’s great to know the construction team were efficient, professional and tidy, and that the plastering finish stood out so positively.

We hope the room continues to perform well through the warmer months too. Thank you for choosing EYG, we really appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

The two johns where brilliant

The two johns where brilliant, fantastic job , really professional finish thanks very much, we are really pleased with consevatory

3 de março de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you for the great feedback Mr Lockwood, we are thrilled that you were happy with our fitters and our products. Best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Excellent fitters products good quality…

Excellent fitters products good quality fitted in an excellent time frame
Leave work areas clean & tidy with minimal disruption
Highly recommend this company
Customer updates of progression

1 de março de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Hi Susan, thank you for this great review, it is great to hear you were so happy with our workmanship, product and service. Best wishes, Lisa

Avaliado com 1 de um total de 5 estrelas

Don’t give this company your details they will probably sell them

I had a quote for a window of this company about 14 years ago, I didn’t buy the product Si thought that would be it, but no on a yearly basis they phone asking me if I need any new widows. Every year I tell them I don’t live in the area anymore and remove me from their system, but no they keep calling. Under gdpr they shouldn’t have my number but they don’t care or adhere to the rules. If they can follow a simple rule I’d hate to think what they would be like at fitting widows.

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Hello, sorry to hear that and clearly that is unacceptable. You should have been removed for our system . Can you email me your details at l.baxter@eyggroup.com and I will ensure this is done today. Our apologies, Lisa

Avaliado com 5 de um total de 5 estrelas

EYG windows

Hi, l have just had my windows replaced this week by EYG. From start to finish I was very impressed with the service I received. The salesperson, telephone conversations,and the fitters were all first class.The fitters cracked on with no breaks, they were top notch. Windows out, new ones in, very impressive. Very professional, polite , friendly and most of all very respectful of property inside and out. I would definitely recommend EYG. Thank you to all involved.

14 de fevereiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Hello Mandy, thank you so much for taking the time to leave us this incredibly positive review, it really is great to hear that you were so happy with everything from start to finish. Many thanks and we hope you enjoy your new windows! Best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Excellent service

We were delighted with the doors and windows which your engineers installed in our house last week. They came on time, and did not stop working the whole time they were with us. They were polite and very careful in the area they were working in. Their attention to detail was impressive. The end product was absolutely perfect, and we consider the whole exercise very good value for money.

9 de fevereiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Hello David, thank you for this fantastic 5-star review, it is great to hear how happy you were with EYG's fitters and products. Thank you very much for choosing us and best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

We have used EYG several times now and…

We have used EYG several times now and always had excellent results. We had an old tired conservatory and it was in need of replacing. It is a large base and we were happy with the price quoted for the replacement compared to repairing the old one. The electrician called the day before commencement and decommissioned the electrics and removed the old fan light. The two fitters arrived early Monday morning and started to remove the old conservatory. They worked hard in the very cold temperatures in February, and we kept them topped up with mugs of tea. By the Thursday they only had some tidying up to do and finishing off the rainwater gutters and downpipes. We are very happy with our new conservatory and once we get some new furniture we will be utilising it especially in the summer. Cannot thank EYG enough for a job well done, and 10 out of 10 for the fitters.

6 de fevereiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Hello Steve and thank you for this 5-star review, it is very rewarding to get such incredible feedback for the whole team, thank you so much for taking the time to leave this wonderful review, we hope you enjoy your conservatory! Best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Good hard working fitters always…

Good hard working fitters always courteous and helpful

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you for your review. We're really pleased to hear the fitters were hardworking, courteous and helpful throughout.

We appreciate your feedback and thank you for choosing EYG.

Avaliado com 5 de um total de 5 estrelas

The fitter Josh and his assistant…

The fitter Josh and his assistant arrived at a pre advised time. They told us what window/door they were going to do. They cleaned up well each day. We are very happy with the install and product.

30 de janeiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Hello, and thank you for this fantastic review, we are really happy to hear that your were happy with our fitters and the overall EYG experience. Best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Very good service

Everyone we spoke to or dealt with were always polite and professional. From initial home visit for quotation, and any contact via telephone to fitting. Very pleased with the new door & thank you to Dave & the fitting team who attended on the day, they were punctual and efficient. We are just awaiting some final information from the administration team. Very happy with the service provided.

27 de janeiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you Mrs P for the great feedback, it is brilliant to hear that you were impressed with the service from EYG from start to finish, many thanks for taking the time to leave us your review, best wishes, Lisa

Avaliado com 5 de um total de 5 estrelas

Superb quality product, well fitted.

Superb product, well fitted. Clean and professional installation.
Dean the fitter did a wonderful job, also kept a tidy working area.
The finished job looks really nice. It also has a quality feel and a reassuring security feel too.
Love the sound of it on opening and closing the door, the seals make a reassuring sucky/sealing noise (like a hermetically sealed container).
Splendid job, very pleased.

24 de janeiro de 2023
Avaliação não solicitada
logotipo da EYG Home Improvements

Resposta da EYG Home Improvements

Thank you very much for this fantastic review Steve, it is great to hear you're so happy with the product and Dean's workmanship. Best wishes, Lisa

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