Formula One Autocentres - Burton Avaliações 

66
O TrustScore é 3 de um total de 5

2,9

Centrum 100, Burton Upon Trent, DE14 2WF Staffordshire, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Shocking, avoid at all costs!! If you are reading this please stay clear of this garage, had a full service and mot done 2-3 weeks ago, my car is currently sat in another garage trying to repair some... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had our mot done here yesterday.. thought I would leave some feedback, we highly recommend this garage all the guy's are super helpful and friendly.. John is a great guy, always happy to take the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Another brilliant experience at Burton, thanks to Jon, Jay and the team. A warm welcome from Jay who quickly diagnosed the problem, ordered the parts and booked me in at a convenient time for the w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just been to Burton-on-Trent branch and, as usual, brilliant! Great service, excellent, friendly, helpful staff. Always seem to be busy but they still make time to talk to customers. Reasonable pri... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Pneus
  2. Oficina de Inspeção Veicular
  3. Mecânica de Carros

Escrito pela empresa

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Escrito pela empresa

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Informações de contato

  • Centrum 100, Burton Upon Trent, DE14 2WF, Staffordshire, Reino Unido

2,9

Bom

O TrustScore é 3 de um total de 5

66 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,9

Todas as avaliações

(66)

5.445 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

AMAZING SERVICE

AMAZING SERVICE

Booked in for a tyre change. Tyre showing in stock on the system but none of the shelf. Took a look and puncture could be repaired. Was sorted free of charge.

Thank you formula one you are superstars

5 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding customer service from start to finish

As someone that has had many bad experiences with cars and garages, I’m always apprehensive about where to go and who to trust. I approached a number of garages about getting brake disc and pad replacement and an MOT but it was John who, from the outset, was transparent and fair, price matching another dealer and booking me in for a quick turnaround. Communication from start to finish was exemplary and when I arrived to collect the car, instead of feeling uncomfortable and on edge about getting ripped off, I was welcomed and paid exactly what I was quoted, with no hard sell on extras, just fair and transparent guidance. I shall definitely be returning for any future work on either of my two cars.

4 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent experience

Have used this centre before and always found them polite, knowledgeable and professional at all times. Another fantastic pain free experience

21 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great local service, you can trust

Another brilliant experience at Burton, thanks to Jon, Jay and the team.
A warm welcome from Jay who quickly diagnosed the problem, ordered the parts and booked me in at a convenient time for the work to completed.
Great local service you can trust at a great price too - I would highly recommend this branch.

15 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor Customer Service

I booked a replacement tyre via a 3rd party - arrived at my time slot only to be told no appointment was on the system, that the 3rd party do this all the time and you are fully booked! I asked why no one called me, I was advised that as I booked it through a 3rd party I’m their customer so no one from Formula One would call me it would just be cancelled .. I called the company in question and they say they never received a cancellation instruction…..Absolutely terrible customer service. All of my tyres have been fitted by Formula 1 in the past, the excuse that the 3rd party company does this all the time does not shed a good light on them or yourselves!! I have now cancelled my order and gone to Halfords.. I can certainly say I would never use either yourself or the other company again as it seems the customer doesn't really matter as no one wants to take ownership!

4 de setembro de 2023
Avaliação não solicitada
logotipo da Formula One Autocentres - Burton

Resposta da Formula One Autocentres - Burton

Dear Anonymous,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Avaliado com 5 de um total de 5 estrelas

First class service

My car went in for a full service and MOT. The guys are so friendly and honest about what additional work needed doing and what didn't. Absolutely great experience. Thank you.

24 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent and affordable

I will definitely be taking all my vehicles here from now on. The staff are friendly and super helpful. They are not expensive either. Quick and efficient service. Top marks.

26 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Took my car in for an MOT a long while…

Took my car in for an MOT a long while ago but just realised formula 1 had a trustpilot page so thought I’d share what my experience was

Car went in. Failed, I asked why they said anti roll bar boot split and washer jets not spraying but pumps working. I said fair enough nothing much I was then quoted (around this price) £300 to do inner and outer track rods and wheel alignment (may have been more) then again track rods were not mentioned on the mot at all. I said I’m going to collect the car. I had finished my first year of light vehicle maintenance at college and 17 years old at the time. Upon arrival I was basically told step by step how to fix the problems even though I was fully knowledgeable of how to do it. Took the car home the anti roll bar boot was indeed split but the grease inside was clean and the rubber boot had a straight slit on the left side of the upper boot. Looked as if it had been done purpously. The washer jets worked as they should the tester must not have known the rear washer and front washer are on different switches🤦🏽‍♂️
Replaced the drop link and didn’t touch the washer jets as they worked mint

Took the car back for a retest and it failed on the washer jets again. Was told by the guy at reception that they ‘still wasn’t working’ my mate asked if he could ‘show us what they’re meant to look like’ he showed us on his vehicle I then went to my vehicle and sprayed the front windshield with the washer jets that never stopped working in the first place. ‘Oh, it didn’t do that 15 mins ago’ I said it works and it shouldn’t have failed the retest. I was then told my car would be booked in first thing the next morning and it would pass if the washer jets still worked.
Next morning comes. Car passes and I then to my surprise have to pay for a second MOT test. I can understand if the car had a reason to fail the retest but as it never did I believe I should have never paid for another MOT test

Just a warning. If you get asked if you want your track rods and tracking done. Don’t get it done because 9/10 your car will not need track rods doing especially if they were not mentioned on the MOT Certificate. Still have the same track rods on the car over a year later and the boots and ball joints themselves are still mint

Now completed my second year of light vehicle maintenance and repair principles and still believe to this day I was being ripped off. Wish I knew better to report to VOSA for the slit boot

15 de julho de 2022
Avaliação não solicitada
logotipo da Formula One Autocentres - Burton

Resposta da Formula One Autocentres - Burton

Dear Cam,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Avaliado com 5 de um total de 5 estrelas

John and the team are always fab

John and the team are always fab, been going there for years and always sort out my tyres for whichever car I've had. No rip-offs, just good, honest stuff from the team which is why I always go back. Sorted out my slow puncture today, no fuss, no excessive charges and all done and dusted, thank you!

4 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service at F1 Burton On Trent

Great customer service, all staff happy and actually singing whilst they carried out work.

I will always use this place in future and advise all my friends and family that F1 burton is the place to go for all car repairs and singing 😂 Thanks for a great visit and thanks for the laughs and of course the great customer service

29 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Formula One Autocentre

Very professional service at a very reasonable price and was given great advice on how to maintain my car going forward and they didn’t take advantage and say that the work needed to be done immediately, which was just what I needed given the current economical climate…..would definitely recommend and I will be returning for the work needed in the future! A***

30 de junho de 2023
Avaliação não solicitada

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