Formula One Autocentres - Camberley Avaliações 

155
O TrustScore é 3 de um total de 5

3,1

571 - 575 London Rd, GU15 3JQ Camberley, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Wanted to have my air con re gassed this morning after I enquired on Friday to book it in for a time slot but was told just to come in and wait my turn. Got there this morning and only one member of s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have recently taken two vehicles into the Autocentre in Camberley. On each occasion I was met by a welcoming, friendly team who accepted the keys and showed me into a comfortable "waiting room".... Ver mais

Avaliado com 5 de um total de 5 estrelas

I booked online to have 4 tyres fitted. Asked at Camberley branch if they could fit them. Following day tyres had been delivered to F1 Camberley, they rang me to let me know they could fit the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just wanted to drop you a line to thank you for excellent service received today at the Camberley branch. I had no appointment but the manager was willing to take a look at a problem tyre, diagnose th... Ver mais


Detalhes da empresa

  1. Loja de Pneus
  2. Oficina de Inspeção Veicular
  3. Mecânica de Carros

Escrito pela empresa

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Escrito pela empresa

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Informações de contato

  • 571 - 575 London Rd, GU15 3JQ, Camberley, Reino Unido

3,1

Bom

O TrustScore é 3 de um total de 5

155 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,1

Todas as avaliações

(155)

5.513 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Top Tier Customer Service

Absolutely great experience with Formula One Autocentres. Finding great customer service from a car garage nowadays is a rarity. I had two front tyres fitted to my Honda, and had previously forgotten my locking wheel nut. Members of the team went out of their way to come out and help me search my whole car to try and find it, and then tried every locking wheel nut they had available, unfortunately to no success.

They then re-booked me in at short notice the following week for my tyre changes once I found the wheel nut, and also fitted my indicator bulb whilst doing the tyres at very last minute notice as well. Everyone is super polite and goes out of their way to help. Their prices are also super competitive on a quote I received for Front and back pads and discs. I would recommend the Camberley branch 100% and will be using them for all my future car repairs and work.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

An incident highlighted poor tactics used

Always used Camberely autocentres but I went for an MOT and they failed it on the basis the anti-roll bars did not prevent dirt getting into the rubber covers. Had my retest, which passed with flying colours as per below.

It's a real shame because I really liked this place and only had good things to say. I'm sure as many of you reading this will understand, it's all about trust because we all know the stories of how garages are. Is what it is, but I really won't be coming back at all because this one incident broke all trust I had for this, once revered and genuinely liked, vehicle plant.

They stacked the deal (including suspension geometry - which is not needed whatsoever) and tried to snag £179. I then bought the two anti-roll bars for £33 (in the reception) at EuroParts and fitted them myself with my father, who's a mechanic and former after sales manager at various manufacturer plants, including Honda HQ. Upon removing the old bars - we noticed, and in his experience, that they were an advisory at best.

Essentially, they had decided this was a good way to get extra money for something that shouldn't have been failed in the first instance. So not only did they falsely fail a perfectly working vehicle, they also tried to put me under pressure to pay extra on the day (as my MOT had expired by then), and finally, they systemically decided it was in their best interests to get extra out of someone they probably thought didn't have the requisite knowledge to make an informed decision on whether or not it was actually worth paying for the work.

After my car had passed its re-test, they didn't ask to book in for next year, already knowing full-well I wasn't going back to them, knowing full-well the score and likely outcome of any repeat business.

Advice for the Camberley branch: make sure you understand your customers before deciding, whether it's a slam dunk case, that you can indeed corner them on a poor purchasing decision.

Big shame as I really liked the place but I can't trust them anymore.

23 de janeiro de 2022
Avaliação não solicitada
logotipo da Formula One Autocentres - Camberley

Resposta da Formula One Autocentres - Camberley

Dear Jake,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Avaliado com 5 de um total de 5 estrelas

I only have positive things to say…

I only have positive things to say about these guys! Sean was very professional in dealing with me over the phone, booking me in for a diagnostic just 2 days after I called them! I was also very satisfied with the way he answered all my questions and he was very kind in person. Rob (the engineer) phoned me soon after to tell me exactly what was wrong with my car and he explained things in a way that was easy for me to understand. Would definitely go there again!

20 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

GREAT ALL ROUND

Had four tyres fitted. Excellent and helpful staff all round. Could not fault anything and now considering them for a cr service when it I ue later in the year.

14 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. I cannot fault the team. From the time I called to the return of my car, I was kept up to date of work required and the price.
The telephone manner of Sean on reception really sold this place to me. He was positive, engaging and really helpful. No question was a silly question. The work was completed before the expected time, (exhaust replacement) Would highly recommend and definitely use them again. Thank you so much!

23 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Formula 1 autocentre CAMBERLEY

Formula 1 autocentre CAMBERLEY
Sean & Rob were fantastic at fitting me in at short notice, very proffesional, polite & efficient. A brilliant team at Camberley, I observed a very hard working young lady moving loads of tyres & special thanks to the 'bearded one', (sorry don't know your name), for passing my cars MOT, will definitely use again!

9 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently took my car into the Camberley…

Recently took my car into the Camberley branch. They were so helpful thoroughly checked out the problem I was worried about. I took my car back for a service too. Finally found somewhere I trust!

30 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No problems!

Once again I have no issues etc with the service provided by my local Formula One. Booked two MOTs for times and dates to suit. Staff were friendly and accommodating.

29 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MoT and service

MoT and service. Dropped off on Friday morning, chap rang to say a part was needed and could they have it back on Saturday. Which was fine. Dropped off at 0930 and collected at 1200. 16 year old Honda ready for another year!

17 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dropped in for some advice about a tyre…

Dropped in for some advice about a tyre valve and within 5 minutes my car had been taken in and valve and air pressure fixed! Sean was amazingly friendly and helpful. Would 100% recommend and will definitely go back in the future. Such nice guys and they make you feel very well looked after.

14 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Have used Formula One Autocentres…

Have used Formula One Autocentres London Road Camberley since they first opened there. Great bunch of guys, always go the 'extra mile' (no pun intended). Dropped off my car for service and mot. Then discovered the car picking me up had developed a tyre pressure fault en route. Despite being fully booked one of the mechanics pumped up the tyre immediately. On returning the following day to collect my car, the gauge on the pick up vehicle was again showing low pressure.
We left the vehicle to wait for a slot the following day, but somehow, someone managed to inspect, diagnose and replace a faulty tyre valve within a couple of hours.
this despite every bay being in use. Well done, many thanks. Thoroughly recommend.

6 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love this place

Love this place. 2 new tyres and adjustments done. Nothing is too much trouble. Thanks to Sean for finding me the right tyres and to Carmel for fitting and doing the toe adjustments.

1 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Spacesaver tyre fitted by Ravenscroft Motors, as my tyre developed a puncture. Sean and his team went above and beyond to sort out my punctured tyre. Spacesaver put back in boot and left neat and tidy, together with tool kit.

26 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tyre Repaired Without Charge

I was pleasantly surprised when I took my car in to get a slow puncher looked at and after 45 mins my car was returned all fixed and without charge.
It was a stone between the rim and tyre so the team refitted the tyre and its now perfect.
Other garages would have tried to sell me a new tyre or charge for the repair.
So impressed that even in this day and age there are places out there that still provide an honest service.
Many thanks to Sean and the team. Will 100% use you when I do need a tyre on my cars.

19 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Camberley Formula One Auto

This was the first time I used Formula One Auto and I was very impressed with their service and helpful staff.
Their prices are far more competitive than any other service of this nature I may have used in the past. I would certainly be using Formula One Auto's again and would not hesitate in recommending them to anyone in the future.

31 de agosto de 2021
Avaliação não solicitada

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