I am very disappointed with the service I received today from Formula one. I visited the branch to have a tyre fitted to my fully electric vehicle. I had purchased the tyre through Asda and booked... Ver mais
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Localização
Trocar localizaçãoUnit 10, Denvale Trade Park, RH10 1SS Crawley, GB
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Veja o que dizem as avaliações
Had all my tyres replaced in Feb this year at Crawley F1 Autocentre the manager was brilliant as were the staff. Then on 23rd July I had an emergency with my vehicle straight off the motorway, the man... Ver mais
My exhaust fell off so I needed help quickly. Mark was very informative and took a look at the problem and called me back as promised. He gave me a quote over the phone with everything explained... Ver mais
I dealt with Tony and Alex at F1 this week after my daughters Fiat 500 failed its MOT, Tony couldn’t have been more helpful trying to organise a retest asap and his team were courteous and efficie... Ver mais
Detalhes da empresa
Escrito pela empresa
Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.
Formula One Autocentres
Escrito pela empresa
- Trust Formula One Autocentres to bring you the best value in your town
- We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.
Informações de contato
Unit 10, Denvale Trade Park, RH10 1SS, Crawley, Reino Unido
2,7
Ruim
44 avaliações
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a comedy of errors
I was led a merry dance, trying to get an MOT. Having booked a weekend slot, I was called to advise they don't test on weekends (website issue, but no apology), so the following Friday was booked. Having taken a day off work for this, when I arrived, there was no booking made. whilst at the site, i requested, and was provided a new booking for the following Friday at 3pm, however when I called to confirm, on the day, (having been let down twice), they said the appointment was meant to be at 11.30 am, and the vehicle was not available (I had a written confirmation of the time), and they rescheduled for the following Friday. Needless to say, I called the web admin, and cancelled, requesting a refund, and booked at a competitor garage.
20 de novembro de 2022
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Danergously installed tyres
Danergously installed tyres. Used old weights to balance them. Did not undertake the tracking, as ordered and paid for.
Only when I lost my temper on going back for the third time, was the dangerous tyre re-installed, the rest of the work needed to be corrected by others.
Please do not use F1, they are poorly trained, the staff wonder around aimlessly and the head office is not much better, as the ris no direct line of communication to a director.
Go elsewhere and pay for a proper service, by compteant staff and mangers. (STS Tyre Pro East Grinstead, so much more professional & Competant.)
5 de novembro de 2022
Avaliação não solicitada
Resposta da Formula One Autocentres - Crawley
Dear Abbo,
Please contact our Customer Care Team by using the following link:
https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
AVOID AVOID AVOID FORMULA ONE AUTOCENTRES
AVOID AVOID AVOID
This is the second time I've had an MOT booked on a Saturday.
Last year, i had our MOT booked on a Saturday and i missed a call almost identical timing to today. a Friday afternoon, 16:45. Last year i just showed up on the Saturday and they tried to palm me off saying the tester is sick, we cannot do it but i forced the matter and it got done by another tester that happened to be onsite.
Today i picked up a phone Call as i knew it was a Crawley number at 16:45 to be told, oh our MOT tester is sick and cannot come in tomorrow so we are having to cancel your MOT.
If He/She was ill surely you know this before 16:45? I honestly think that they simply don't want to work Saturdays as some of the conversations i heard at the desk last time now makes sense.
You really need to address this Formula One,
I'm off to Kwik Fit Instead tomorrow as i need my Car tomorrow and it Expires today!
Shocking service, do not give this company the time of day!
9 de setembro de 2022
Avaliação não solicitada
Resposta da Formula One Autocentres - Crawley
Dear Alan,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
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