www.factcool.com Avaliações 213

Terrible Experience with This Online Store – Avoid at All Costs!

I had an extremely disappointing experience with this online store. The product I ordered arrived late, and when it finally did, it was nothing like what was advertised. The quality was terrible, completely different from the pictures on their website.

To make matters worse, their customer service is non-existent. I tried contacting them multiple times about a refund or exchange, but they either ignored my messages or gave me vague, unhelpful responses. It’s clear they don’t care about their customers once they’ve taken your money.

Shipping was also a nightmare – they took way longer than promised, and I wasn’t even provided with proper tracking information. I would strongly advise against buying from this store unless you want to waste your money and time.

Absolutely NOT recommended!

I didn't get money back for over month. I'm not sure that they even sell real clothes.

Very cheap quality yet the prices are inadequate high. I would not recommend shopping at Factcool.

I am generally very patient and understanding when it comes to support, and rarely if ever leave negative reviews. However, this was the worse experience i have had by far whilst purchasing from a web shop and I must write it :)
I had made a quite large order which was predicted to be delivered max in 11-16 working days. 18-19 working days past, the order still hadnt been sent, let alone delivered, and as I would travel abroad, I contacted the support and asked them to send the order after my return, since it was delayed anyway and because i didnt want to cancel it.
They assured me this would be taken care of. What happened next : the order was sent nonetheless in my absence due to a mixup as they called it at the warehouse.
Fair enough, these things happen. However the response of 'perhaps there is someone that can pick it up in your absence' I was given is ridiculous. I return from my trip, the order is in process of getting returned by the courrier company, so too late for me to pick it up : I send another email to the support, kindly asking for them to send it again, as I still didnt want to cancel it. No response at all for 4 days. Then today, I get an automated message that the order got cancelled. Need I say more ?

Slow delivery. Waited nearly 15 days. The sizes does not match.The delivery for returning is on the custmer. Ordered coat L for it was too small and the delivery was not free. Ordered XL again too small. Almost no difference. Wasted money on delivery.

Slow processing, even slower delivery. I waited 2 weeks for them to ship the package, only to be told they didn't have one item. Instead of immediately sending what they have, I waited a few more days for them to pack and ship the package. Make it make sense. To summarize, the package arrived in over a month. Avoid if you need something within a reasonable time frame.

A complete nightmare! Do not order from this site under any circumstances! Cheap Chinese goods at triple prices! I ordered a jacket, it looked very good in the pictures! The same arrived, but nothing to do with the specified measurements - short and very wide, like for two people! Not to mention that the site said free shipping - a LIE!!! I paid 4.50! Free shipping is also a LIE - I paid 5.00 for return! And they still haven't refunded my money! DO NOT ORDER FROM THIS SITE, DO NOT PAY ANYTHING WITHOUT SEEING AND MEASURING IT!!! You will waste your time and money!

After all of these negative comments I was so worried that I will be in trouble with this purchase but I was so wrong! I didn’t read the reviews before I put the order so I prepaid with my credit card 334€ for 2 RIP CURL luggages and then I read the comments and I was so disappointed… BUT.. today I got them! They are exactly what I was looking for, so I am so happy that everything worked out perfect! Thank you!

Jako loša stranica. Stalno pada i ne mogu pogledati što želim. Također kod nekih haljina nema informacijama o materijalu. Materijal koji je naveden na stranicama kod pojedinih haljina nije identičan deklaraciji na haljini. Upitni materijali, loše i nepravilno šivano.

Terrible costumer service.

the products i got are what i ordered, I had them in 10 days, people seem to be ordering with their eyes closed cause all the stuff they complain about are information available on the website. the email i sent was answered in less than an hour, quick service.

So, I ordered from them twice and both experiences were same. It is clear that they get their items shipped from somewhere else but then why do they have warehouses inside countries they operate at and claim stuff and shipment comes from there. So I ordered it took few days to they "pack and secure package for delivery" and then it took 3 days to package get picked up for delivery and I paid for express shipping which should make package arrive within few days. It took 10 days to package even arrive to post office to be picked up by and expressed delivered next day. Plus they add bunch of of fees to pay for like securing package or preping package.

Über Kaufland eine Hemd bestellt und nicht erhalten! Verkäufer reagiert auch nicht auf Anfragen obwohl Kaufland schon mit eingeschaltet ist. Stellt auch keine Sendungsverfolgung bereit oder sonstiges! Also lieber Finger weg!

Never ever buy from this website (from any country they are .it ; .si ; .ro... At the end you just won't receive neither you order neither your money back. I sent them more than 20 emails and they answer me like they had damage in their brain. Just save your money. You can order same things from other websites!

Dostava se čeka oko mjesec dana. O kvaliteti narudžbe ne mogu govoriti jer roba još nije stigla. Olakšajte sebi život i kupujte negdje drugdje.

Do yourself a favour and don't purchase anything from Factcool. Not worth it.

I ordered 100% cotton pants. Sadly, this was a lie. What I received is the same pants but the fabric is definitely polyester.

Ni zaupanja vredno, vračilo denarja predolgo čakam

When I contacted customer service about the delay of my order, I was met with unhelpful responses and excessive waiting times. The lack of efficiency and professionalism shown by the staff was very disappointing. After enduring long delays and not receiving a satisfactory resolution, I made the decision to cancel my order.

Finger Weg!!!

Rücksendung möglich, Erstattung leider nicht. Warte seit Wochen und es kommen nur automatisierte E-Mails, dass der Auftrag bearbeitet wird, der Rücksendeeingang geprüft wird. Gott sei dank Sendungsverfolgung und Nachweis bezahlt. Ware ist seit Wochen zurück und auch eingegangen.
Factcool nie wieder!!! Absolut mangelhaft!!