Ordered flooring from their store in Baird Street, Glasgow. All of the staff were really helpful and friendly. Got online discounts applied in store too. Kept in touch about delivery etc. Overall a gr... Ver mais
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Outstanding customer service from these folks. It wasn't all plain sailing but when there was a little hiccup, these guys put it right, no quibbling. Exactly what you need. Great product, awesome qua... Ver mais
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After installing laminate in one room I decided to laminate a second room. I ordered exactly the same product because I had a pack left over from the previous job to use up. The new delivery had a... Ver mais
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I was potentially looking at an order for 90m2 for my kitchen/dayroom and garden room, which was a considerable amount of money so I was very cautious about buying floor coverings off the interne... Ver mais
Detalhes da empresa
- Loja de Pisos
- também em
- Empreiteira para Instalação e Reparo de Pisos
- Fornecedor de pisos de madeira e laminados
- Loja de artigos para reforma residencial
Escrito pela empresa
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Informações de contato
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Reino Unido
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Excelente
2 mil avaliações
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I hate to be negative but the sample…
I hate to be negative but the sample you sent me was uneven. It was undulating. Over a large area it would be awful.
11 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Patricia,
We appreciate you sharing your feedback about the sample. We understand your concern regarding the unevenness and how that would impact a larger area. We are reviewing our sampling process to prevent this from happening again.
Factory Direct Flooring Ltd
Very quick response to my enquiry and…
Very quick response to my enquiry and sent samples.
11 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Blanche,
We're so glad we could assist you quickly and provide samples. Thank you for your kind words!
Factory Direct Flooring Ltd
Excellent communication from the start
Excellent communication from the start. Prompt delivery of samples. Very happy
10 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Steve Tindall,
We're delighted to hear that you experienced excellent communication and prompt delivery of your samples. We appreciate your positive feedback and are so happy you are pleased!
Factory Direct Flooring Ltd
Fast sample supply
Delivered a great sample really quickly. Very pleased and will almost certainly use this company to supply my flooring.
10 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Amanda,
We are so pleased to hear that you received your sample quickly and are happy with it. We look forward to helping you with your flooring needs!
Factory Direct Flooring Ltd
Disappointed you did not have a…
Disappointed you did not have a matching Profile for Carpet joining Vinyl
10 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
- RT Decorators ,
We understand your disappointment regarding the lack of a matching profile. We are always working to expand our product offerings.
Factory Direct Flooring Ltd
Thank you for the prompt supply of…
Thank you for the prompt supply of sample, I will be contacting you shortly re supply and delivery.
Thanks again for your support.
Graham.
10 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Graham Cole,
We are so pleased to hear the sample arrived promptly and that we could assist you. We look forward to discussing your supply and delivery needs soon.
Factory Direct Flooring Ltd
No signs of delivery
I haven’t received any of the free samples. Not exactly impressive, if you can’t post out 3 small samples quickly.
EDIT;
As at the 17th Aug, I have received ONE sample. No idea where the others are! So, I’m still not impressed.
10 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Ellen Crerar,
We're sorry that the service didn't meet your expectations. The tracking information shows we sent your items the next working day and that they arrived at the delivery depot the day prior to this feedback. We're please to say that they were delivered at 15:33 the afternoon after leaving this feedback. We apologise that this may not have been as timely as expected, and can only assume that the delivery being in the Inverness region was the cause of a delay.
We kindly ask that you consider revising your rating to reflect the actual service received.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Michael Turner,
We're so happy to hear that you found our products great and our website easy to use. Thank you for taking the time to share your positive feedback with us!
Factory Direct Flooring Ltd
Bought engineered wood flooring and it…
Bought engineered wood flooring and it is brilliant. Delivered promptly and undamaged.
Great product and great service.
18 de junho de 2026
Resposta da Factory Direct Flooring Ltd
GB,
We're so happy to hear that your engineered wood flooring arrived promptly and in perfect condition! It's wonderful to know you're pleased with both the product and our service.
Factory Direct Flooring Ltd
One of the worst services I have ever…
One of the worst services I have ever received. Ordered our flooring (about a month ago originally) 3 times and has come damaged every time. Don’t expect any good will gesture either as this doesn’t exist.
Delivery service is absolutely shocking, just dumped outside my house and do not come within the time frame they gave me.
I took a day off work and it turns out they came the following day and just dumped it outside.
They don’t have a phone number to call the after sales department
Will not be ordering again from here
7 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Connor,
We are truly sorry about the repeated issues with your flooring orders and the disappointing delivery experience. We understand your frustration with receiving damaged items multiple times and the inconvenience of the delivery schedule. We are actively reviewing the processes with your local delivery depot to prevent such occurrences and improve our after-sales support. Your feedback is invaluable as we work to enhance our services.
Factory Direct Flooring Ltd
Very straightforward process so…
Very straightforward process so thankyou for that
7 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
customer,
We are so glad to hear that our process was straightforward for you. We truly appreciate your positive feedback!
Factory Direct Flooring Ltd
Jake was very helpful and ensured that…
Jake was very helpful and ensured that I got my 10% discount even though the sale had just ended, as I had ordered my sample during the sale period. I do not know about the product yet, as it is still out of stock, but the sample appeared very good quality. I thought that £39 postage was a bit steep though.
5 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
susan,
We're so glad to hear that our team member was able to assist you with your discount! We appreciate you taking the time to share your positive experience with us.
Factory Direct Flooring Ltd
Amazing, really happy with my flooring
Excellent service from start to finish. I realised after I submitted my order I had measured wrong, customer service were quick and friendly, my account was credited within a few days. Flooring was delivered on my specified date and was kept up to date by the friendly delivery men. Bit of a pain that the flooring can only be delivered kerb side but that is made clear before checking out. The flooring was a bargain and looks like I paid a lot more than I did! Its gone down nicely. Really happy with my purchase.
28 de julho de 2026
Avaliação não solicitada
Resposta da Factory Direct Flooring Ltd
Leanna,
We truly appreciate you taking the time to share your positive experience with us. We are so pleased to hear that our customer service team was able to assist you quickly and efficiently with your order adjustment. It's wonderful to know that your flooring was delivered as scheduled and that you are happy with how it looks. We always aim to provide great value and quality, and we're delighted that you are really happy with your purchase.
Factory Direct Flooring Ltd
Still haven’t received my sample though…
Still haven’t received my sample though Evri so won’t be placing an order
3 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Ann,
We are very sorry to hear that the delivery of your sample order didn't meet your expectations. The order was place as 10:36 and tracking confirms it was with the courier at 17:03 the same day. Whilst we're pleased to say that the photo shows your samples being handed to you two days after this feedback, we acknowledge this was slower than expected and can only attribute this to being in the Inverness region. We have passed our concerns with deliveries to this area on to the courier to address, as this is not the first feedback we've had regarding issues in this region.
Thank you for taking the time to share your feedback. We would kindly ask you consider revising your rating to reflect the actual service received.
Factory Direct Flooring Ltd
disappointing
I ordered a sample of a stone flag effect, unfortunately the sample didn't resemble it at all it was very small and didn't show any of the tiled effect. The sample did arrive quickly but it doesn't give me the confidence to order the vinyl flooring.
4 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Julie Brett,
We appreciate you taking the time to share your feedback regarding the sample. We understand your disappointment that it didn't accurately represent the stone flag effect, and we're sorry it didn't instill confidence in our vinyl flooring. We are reviewing our sample presentation to better showcase the product.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Carol Maclagan,
We are so pleased to hear that you had such a positive experience with our service and the quality of our products. Thank you for your wonderful feedback!
Factory Direct Flooring Ltd
Free sample
I received my free sample promptly. Had no issues with any communication with the company.
3 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
GDM,
We are so glad to hear that you received your free sample quickly and had no issues with communication. Thank you for your positive feedback!
Factory Direct Flooring Ltd
Excellent experience with this compan
Excellent experience with this company. Ordered Luxury Vinyl Tiles samples for planning our new shower room and they arrived extremely quickly, well packaged and exceeding our expectations. The samples are large (unlike some received from other flooring companies) and really high quality, including the attached underlay. They are our favourite tiles from those we have seen due to the textured finish and natural looking appearance. Once we have a date to start work from our builder, we shall be back to order them. The price represents terrific value and we were very excited to’ find them after looking at so many others, which were mostly dull and unnatural looking by comparison,
3 de agosto de 2026
Resposta da Factory Direct Flooring Ltd
Nadia Stanbridge,
We are so pleased to hear that our Luxury Vinyl Tile samples exceeded your expectations! It's wonderful to know that the size, quality, and textured finish of our samples stood out, especially after your search for the perfect flooring. We appreciate you highlighting the natural appearance and value. We look forward to assisting you with your full order once your builder provides a start date for your new shower room. Thank you for your kind words and positive feedback!
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
Zoe,
We're delighted to hear that your samples arrived so quickly! Thank you for sharing your positive experience with us; we truly appreciate your feedback.
Factory Direct Flooring Ltd
Resposta da Factory Direct Flooring Ltd
A Zuk,
Shoot! We were so close. But thank you for letting us know. We are always working to improve our services.
Factory Direct Flooring Ltd
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