FairPlane UK Avaliações 

87
•
O TrustScore é 1.5 de um total de 5

1,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Apparently I won case 24-09/102564 and I was supposed to be compensated for 600 Euros on June 1st 2006, their legal advisor "Skribe Rechtsanwälte GmbH, A-1010 Wien, Fleischmarkt 3-5" would have receiv... Ver mais

Avaliado com 1 de um total de 5 estrelas

I explicitly asked that fairplane do not proceed with my claim as I felt their fees were too high. After submitting my own claim through Resolver I have been informed that Fairplane have claimed on my... Ver mais

Avaliado com 1 de um total de 5 estrelas

Contacted these people about three years ago. Still nothing apart from the same copy and pasted emails about waiting for the courts. I know that a similar case with EasyJet was found in favour of the... Ver mais

Avaliado com 1 de um total de 5 estrelas

Contacted Fair Plane after a delay of over 5 hours, after weeks of emails saying the "final" demand had been given to the airline they responded saying that they did not have jurisdiction to proceed a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços Jurídicos e Governamentais

Informação fornecida por fontes externas variadas

Making a claim for flight compensation can be stressful and time-consuming. It’s also not unknown for an airline to refute valid claims for compensation made directly by passengers in an effort to avoiding having to pay. Our specialist team of legal experts will ensure your claim won’t be ignored, and will enforce your claim in court if required. If we are unsuccessful in obtaining compensation for you, there will be no charge for our service. If we are unsuccessful in obtaining compensation for you, there will be no charge for our service.


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

87 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,3

Todas as avaliações

(87)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Compensation has never been paid to me

I explicitly asked that fairplane do not proceed with my claim as I felt their fees were too high. After submitting my own claim through Resolver I have been informed that Fairplane have claimed on my behalf and been paid but I have never received any funds. DO NOT use this service claim for yourself using resolver

11 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very efficient

Excellent service, kept me well informed throughout the whole process with clear in-depth emails, received a large chunk of compensation which I was very happy with, charges were clearly told to me at the start of process, No complaints at all. Download the app, very helpful.

25 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cancelled flight

FairPlane UK, a excellent and efficient company who will provide a service to reclaim compensation for problems with airlines. Could not be more satisfied with their work and would recommend them to anyone.

15 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I contacted Fairplane after a delay…

I contacted Fairplane after a delay caused me to miss 2 full days of a holiday to Peru and getting nowhere with the airline.
From the start the staff at Fairplane have been helpful and kept me informed of every stage of the process. It has taken 1 year due to the airline's reluctance to pay compensation but the wait has been worth it. I would recommend Fairplane to anyone who has experienced a delay with their flight

25 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service kept me well informed…

Excellent service kept me well informed throughout the whole process with clear in-depth emails, received a large chunk of compensation which I was very happy with, charges were clearly told to me at the start of process, No complaints at all

24 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful service

Very helpful service.We were kept well informed about the process throughout and eventually received compensation for the delay experienced with very little effort on our part.

31 de julho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great team work

great team work, quickly and efficiently solved my problems. Thank you very much and good luck

30 de julho de 2019
Avaliação não solicitada
logotipo da FairPlane UK

Resposta da FairPlane UK

Thanks for your review Tatiana. We were happy to help.

Avaliado com 5 de um total de 5 estrelas

Claim for compensation after long flight delay

Although it is nearly 8 months since I first contacted Fairplane UK I have been extremely pleased with their professionalism and the manner in which they have kept me updated on my claim. The length of time involved has been purely down to the airline involved. I wouldn't hesitate to recommend this company to anyone who has experienced a flight delay.

30 de julho de 2019
Avaliação não solicitada
logotipo da FairPlane UK

Resposta da FairPlane UK

We appreciate that you took the time to leave us a review Jean. As you suggest, we can’t unfortunately control the speed at which an airline will respond, but we're very happy that our persistence eventually got you the result you deserved.

Avaliado com 5 de um total de 5 estrelas

Not cheap, but worth it.

Let’s be honest, it’s not cheap. £450 total compensation and I get £270. FairPlane £180.

But on my own I wouldn’t have got anything. It took over 12 months and a court case. No way am I doing that. I’d otherwise have nothing.

So is it fair? Yep. Could you do it yourself ... I suppose so, in theory. But instead of £270 you’d probably have nothing.

26 de julho de 2019
Avaliação não solicitada
logotipo da FairPlane UK

Resposta da FairPlane UK

Hi David. Many thanks for your very balanced review and for clearly illustrating why we believe the service we offer is well worth paying for. As you point out, although it’s technically possible to make a claim yourself, this process can often be very protracted and of course there’s every chance that the airline might either refuse your claim or simply not respond. If push comes to shove, we can take the airline to court, but of course for any individual, that would bring with it a certain amount of stress and financial risk.

Avaliado com 5 de um total de 5 estrelas

Fairplane secured our compensation…

Fairplane secured our compensation after TUI had turned us down. Like many we were very sceptical but thought we had nothing to lose in trying. So glad we did as we are now in receipt of the money. It was so simple to use the service and the staff were always very friendly and helpful and emails replied to very promptly. We would not hesitate in recommending Fairplane to anybody.

11 de julho de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Feel robbed

They said that I Claimed with them for a flight cancellation. I had claimed myself via airline (this is easier to do and you get 100% of the money)
Now I have to pay an admin fee for nothing at all... Robbing Herbert's...

9 de julho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Regarding a holiday from July 2018... just received money today. Took a very long time but worth the wait. Was kept up to date at every stage of the way, received £168 today for each pssenger which was great.
Would definitely recommend and use again if needed.

19 de junho de 2019
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

6 Hour Delayed Flight to New York

After having a 6 hour delay to the start of our holiday to New York in 2018, I submitted a claim to Fairplane for myself and my mum who I was travelling with. The process was simple and straight forward and Fairplane kept us in the loop.

I did chase a few times as the process was long but Fairplane always came back with an update.

It has been just over a year since our trip but Fairplane won our case with United Airlines and we are each waiting on the payment hitting our bank! I would definitely recommend this company and would use them again in the future if the same ever happened again.

thank you!

30 de maio de 2019
Avaliação não solicitada

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