Fandango Avaliações 609

I was charged double when I hit pay, never received my tickets because the email on file had a typo, and couldn’t reach customer support through their website chat at all. I only managed to find a phone number elsewhere. When I finally spoke to someone, I was denied a refund simply because I called after the movie ended — despite the fact that I never received the tickets and was overcharged. Very frustrating experience and zero accountability. I will not be using Fandango again.

Wish I had read the reviews before purchasing. I made a mistake in selecting the theater (Cinema de Lux Lowell instead of Cinema de Lux Hanover) and could not make an exchange. Zero customer service. Will never use this site again.

Wasn't able to easily refund my tickets because I had used a promo code. So by the time I called at 3:02, it was 2 minutes after the show time. Can't get a refund. Just use the theater you are going to to buy tickets, fandango is a pointless service

Unbelievable buffering issues make this service completely unusable. Everything worked fine under Vudu, and I had built a modest movie library. Since the switch to Fandango I can't make it through a single sitting without extreme buffering issues, regardless of the movie definition. Now the app just completely restarts in the middle of watching. The only reason I keep the app is for the movies I already purchased, but honestly I'd rather go back to DVDs. My TV is less than a year old, high speed internet, and all other apps work perfectly. The issue is clearly Fandango.

since voodoo became fandango at home. I have had nothing but problems trying to stream my movies. The latest one tells me that there’s an error and I’m in the middle of a movie and it won’t play. They call it a playback error. If you’ve not used fandango at Home, I recommend you avoid it.

I had never used this service before....bought a ticket to zootopia 2 and forgot the time and missed it....I called for help and the lady told me their policy is returns/exchanges are only allowed before the movie starts. She told me happy holidays and that was that....I paid for a movie I never got to see....I was really disheartened that they didn't make any exceptions as I never used the ticket. It was my first time with this company and my last.

Playback errors constantly with 1GB fiber internet. Customer service admitted they can't handle high streaming demands. No refund issued, never using Fandango again.

Drove ten miles in a snowstorm to find that Fandango had wrong information, movie wasn't even playing at that theatre.

The movies are great but as Fandango took over Vudu now movies error player Everytime free or paid for movies never a quality viewing after take over so the suck

If I could leave negative stars, I would. I had a promotional code that I used for a ticket purchase, but later had to change my showtime. Company policy says that promotional codes are non-refundable and non-transferable, so I completely lost the entire value of my promo code. I called customer service to see if a supervisor could help with giving me a credit, but the customer service agent literally laughed at me. I understand upholding company policies, as frustrating as that can be for the customer, but the agent laughing at customers is unacceptable.

Worst app ever! We have 5g fiber Wi-Fi (internet) and every other app works just fine. We just had a new modem installed and our Wi-Fi is stable and high speed. Fandango At Home app buffers ALL THE TIME! Biggest problem is that the TV series we have bought do not show up on Movies Anywhere so we are stuck with this terrible service. Do better, Fandango!

I purchased a lot of movies when it was VUDU. I like the app except that have had sound issues for years and they are doing nothing to correct it. The sound constantly screws up during a movie and you have to hit the back button to correct it. You have to do this multiple times for almost every movie. Any help you get is useless, they say TV, Roku, HDMI cable, reinstall the app, clear the cache; none of that works and no other apps have the problem.

The movie stopped playing. I contacted coustomer service. They asked me numerous question to verify my account. Then told me I had watched more than 10 minutes of the movie so they could not give me any credit back. I asked to speak to supervisor and was told there were none available. Time for new on demand platform.

Terrible Customer Service... they make their own issue an act of God to refund for a movie that doesn't work. Don't bother. Simple Customer service is not available with them

Horrible. I'm never able to use their rewards or birthday promo codes. And customer service either doesn't know or care how to help people. Once I use the remaining gift cards from Fandango, I will never use them again. I will always use the

Don’t buy your tickets from this RIPOFF WEBSITE. They won’t refund your money.
Talking to some guy who didn’t speak English and very rude. So I’m out $35 . I inadvertently bought the wrong tickets and the time I could speak to someone the movie started. I tried 3 times to speak to someone who I could understand but no dice. Totally unprofessional.
Buy directly from movie theater.

Stalled the process of refunding tickets by five me an error when I tried to until after the showing time when it magically didn’t have any more errors but you obviously can’t refund something after the showing time.

Complete trash. Will never use them again and telling everyone i know to never use them either. NO CUSTOMER SERVICE what so ever, and Confusing refund restraints. (The reviews are all true, which is why they have a 1 star rating.)

I purchased tickets online for zootopia 2 the Friday after thanksgiving . When I tried to download the tickets the site errored out. I tried to get assistance through the chat called and spoke with a girl. Named Emma who stated she was the only Emma . And also couldn’t provide me a refund because she couldn’t find the transaction but the transaction still went through. I was charged with no way to redeem the tickets . I had to purchase tickets again for a later showing at a different theater because the other showing was filled . Fandango did nothing to refund or make sure I was taken care of

Terrible support. Ignores questions and just ends the chat whenever they feel like it