Fansedge Avaliações 

481
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered a Cincinnati Reds tumbler with a lid and the color of it is definitely not red like it belongs and like it was in the merch picture, but note like maroon. Cincinnati Maroons?! You live, you... Ver mais

Avaliado com 1 de um total de 5 estrelas

Poor customer service. Can't get a hold of anyone to make an exchange. The AI assistant will not put you through to a human. I JUST WANTED TO SWAP IT OUT FOR A SMALLER SIZE!!!

Avaliado com 1 de um total de 5 estrelas

Incompetence at its finest. Lied admins said they cancelled my order due to wrong address ignored the request instead. Then told Me to dispute with bank. Decline the dispute. Sent item to wrong addre... Ver mais

Avaliado com 1 de um total de 5 estrelas

Extremely low grade quality clothing. I spent $200 for 3 items thinking they were genuine NBA official merchandise. What I received was cheap quality crap, weird fit and just generally very po... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veículos e Transporte

Informação fornecida por fontes externas variadas

Find the Largest Selection of Licensed Sports Apparel and Fan Gear Merchandise including NFL Shop, NFL Apparel, MLB Shop, MLB Apparel, NBA Store Jerseys, NHL Apparel, NCAA Merchandise along with a huge selection of NHL, MLB, NBA, and Player NFL Jerseys. FansEdge carries NFL Apparel, MLB Jerseys, NBA Jerseys, NCAA Sweatshirts, and NHL Jerseys. Visit our online store to shop for all your fan gear sports merchandise and sports apparel needs.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

481 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 44% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(481)

11 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Do not order from this company

Do not order from this company. You will notice that the quality of the product is terrible and then you get charged for your return. They probably make their money knowing you will return the product.

13 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered $39 sweatshirt for Texas…

Ordered $39 sweatshirt for Texas Longhorns in white, XL, loved it, perfect fit, not too heavy. Decided to order another for Notre Dame, totally excited. Arrived and XL was way too small. compared it to the Texas sweatshirt and the shoulders were literally 6 inches smaller. A total piece of crap from China. Threw it away and canceled my account. Look elsewhere for decent quality.

11 de novembro de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello. We apologize for any inconvenience regarding your order. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Sincerely, Karmen

Avaliado com 5 de um total de 5 estrelas

Customer Service Through Fansedge with Shakira

Customer service through the Fanatics companies is ALWAYS atrocious and I completely dread ever having to contact then and it is impossible to get a live person. Recently had an issue and found an email address I used 6 years ago (no good contact email anywhere to be found) so I tried it and reached a representative named Shakira. She always replied very promptly, which has NEVER happened and helped to easily solve the issue and even expedited the shipping on an item I have been waiting for over 2 months. Within 1 week of contacting Shakira, item was in hand. It was a great surprise but I am very thankful. Thank you Shakira.

4 de novembro de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello Tim! We truly appreciate you taking the time to let us know about your experience. We are pleased to hear that while there was initially an issue with the order, that we were able to resolve it and make you a happy customer in the process! Thank you, Deannaa.

Avaliado com 1 de um total de 5 estrelas

I called to cancel an order

I called to cancel an order that now says arriving in a month and the person who answered made up some computer voice first and told me no and then said I can help and didn’t know what to ask for and then when I gave an order number he “couldn’t find it”. Not sure who this guy is but I hung up and will report to BBB. If I don’t get my $8 back whatever but y’all really need to train your reps

3 de novembro de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello Amy. We apologize for any inconvenience regarding your order. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Sincerely, Karmen

Avaliado com 1 de um total de 5 estrelas

I will never buy from them again

I will never buy from them again. I order my hat on 10/23/21 and it was supposed to be here today 10/29/21 and now my package got delayed for no reason whatsoever. It not the first time this happen, it happen before. Fansedge and fanatics are the worst sport website to buy from. If you wanna buy something, I suggest you go elsewhere.

30 de outubro de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

We are sorry that your grisly experience didn’t quite match your expectations Aaron. We would love to know why, so that we can deliver a better experience next time. Additionally, we want to resolve this issue for you if there is anything we can do. You may reach us anytime at customerfirst@fanatics.com. Again, thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Tyler was very courteous and helpful

29 de outubro de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello Lana. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Avaliado com 5 de um total de 5 estrelas

Pleasantly Surprised

After reading all of the negative reviews and finding what seemed to be a "too good to be true" deal, I was hugely skeptical about fansedge.com. But, I'm glad I took a chance and made the purchase. I got 11 authentic youth Nike Brazil jerseys on clearance for 75% off for my daughter's soccer team which arrived as described and on time. Items were ordered on Tuesday and arrived before noon on Thursday with expedited shipping.

14 de outubro de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Avaliado com 5 de um total de 5 estrelas

Small hicup, but Tyler saved the day!

In my experience, I've had great luck with Fansedge. I've received what I ordered and the only exchanges were because of fit. Recently I ordered 2 autographed items, one wasn't exactly what I was expecting. I was relayed to Tyler who got on the issue and made everything work out perfectly. A new item was sent even before my item was returned. So waiting was minimal. The new item was everything I hoped for. Such a beautiful set of signatures on a game ball. Displays beautiful and my son loved it. Even though there was a small bump, and that bump really wasn't on Fansedge because they don't control the signatures, the replacement was stunningly perfect. Thanks Tyler and Fansedge, I've always been satisfied with your merchandise and customer service.

27 de setembro de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello Don. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Avaliado com 2 de um total de 5 estrelas

really disappointed in this company

i have bought from them for years with no problems but this time was really bad. i placed an order and received a shipping notification. then i found out the order hadn't shipped and nobody at fansedge seemed to know what was going on. they wanted to send out a replacement but that would take even longer. i asked to cancel the order and they refused. fortunately the item was actually coming from another company and i was able to reach out to them and get something done. won't be going back to fansedge anytime soon

16 de setembro de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello Rusty. We apologize for any inconvenience regarding your order. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Sincerely, Karmen

Avaliado com 5 de um total de 5 estrelas

After a couple hiccups with the return…

After a couple hiccups with the return and exchange of an autograph item, I received the quality of item I was looking for when I made the purchase. Tyler, the rep who I worked with, was extremely helpful during the process and very patient. I appreciate his professionalism through the process. That's the reason for the 5 stars was due to Tyler's professionalism.

3 de agosto de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Greetings Angelique. We are glad to have you as our customer. Thank you for sharing your kind words with us regarding Tyler's service. It means a lot to him and our entire team! We always look forward to improving our service over time and can learn something from the example Tyler sets for us all! I look forward to business with you again! Best Wishes, Deannaa.

Avaliado com 1 de um total de 5 estrelas

If I could give zero stars I would

If I could give zero stars I would. I order three hats a month ago and only one has been delivered. It's obviously lost somewhere. When you contact them they ask you to put the order number in. When you do they tell you that it hasn't been delivered. Really? I hadn't noticed. I then call the customer service line which told me the same thing. There is no way to just email them or talk to someone that I can find. So I'm out $70 bucks. I'll never order from them again

14 de julho de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Oh no! I am truly sorry William. Please let me look into this further. Please send me a message at customerfirst@fanatics.com so we can get this corrected. Thank you, Maribell

Avaliado com 5 de um total de 5 estrelas

Katlin was very in solving my problem

12 de julho de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello Stan. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Avaliado com 1 de um total de 5 estrelas

Bait and switch tactics

Fansedge is one of the shadiest companies you can deal with! They advertise one price but as soon as you go to the website the price jumps significantly. Mathew supervisor refused to assist and lied through the entire conversation. Reporting to AG

20 de junho de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Linda - I am sorry to hear that there was a price difference between an advertisement on what we had listed on our website. I would be more than happy to honor that advertised price if you'd like. Just email me your name, email, or phone number to customerfirst@fanatics.com I'd be glad to help. - Jimmy

Avaliado com 1 de um total de 5 estrelas

I order my first package last May 12

I order my first package last May 12, 2021. And till now my package is still not coming. The promised delivery date should be May 26, 2021. Im still waiting about my order. And my 2nd order dated last May 20, 2021, should be delivered June 7, 2021. But still not coming also. Your company is nice. But the problem is your partner courier. The always lost you parcel. And still you are continuing send your parcel to them. A talk to one of your staff. Your are partner also with Fedex. So why your not sending your parcel using fedex to make it past. Shipping fee is not a big deal. As long as you send the item on time.

14 de junho de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Chaddeng - I am really sorry that you have not received any of your gear yet. I'd love to look into this for you and see what is going on. Do you mind emailing me your order number or email and phone to customerfirst@fanatics.com? With that, I can pull up your order and see what happened. Looking forward to hearing from you - Jimmy

Avaliado com 5 de um total de 5 estrelas

Doreen is THE BEST!

To say Doreen was helpful would be an understatement! The responses were quick and my issue was fixed above and beyond requirements. She is definitely the reason I will be shopping at FansEdge again! Thank you Doreen!

24 de maio de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

CAN'T ACCESS THE WEBSITE

I have placed some orders and now want to track the shipping and now when I try this.....it says ACESS DENIED TO THIS WEBSITE!!!!!! I have tried everything in the book to be able to do this and nothing works!!! VERY PISSED OFF!!!

23 de maio de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Devin - I am sorry to hear that you are getting an error when trying to access our website. I was able to find your order and I've sent both the confirmation and shipping emails to the email we have on file. If you need any additional assistance, feel free to reach me at customerfirst@fansedge.com. - Jimmy

Avaliado com 5 de um total de 5 estrelas

Quick and Great Customer Service

I had ordered a limited edition autographed framed picture as a birthday present for my husband. I spent more money than I had planned to but it was of my husband's favorite team The Vegas Golden Knights. When the picture came the frame was chipped and dented I contacted customer support right away. My "Fans Advocate" as they are listed was Tyler. He was amazing. He sent me a return label right away so I could send it back to be repaired. They repaired it in 1 week and it is on its way back to us. What I thought was going to be a let down was actually not too painful. Thank you Tyler and fansedge.

21 de maio de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Good Afternoon, Michelle. Thank you for taking the time to let us know about your experience. We truly appreciate your feedback. Thank you, Maribell

Avaliado com 5 de um total de 5 estrelas

After reading all this negative reviews…

After reading all this negative reviews I wasn’t sure to order but then I ordered from Germany and Instantly received my order confirmation and tracking number! I knew at all times were my items were and when they gonna be delivered. The delivery process was quick and efficient! The caps I ordered were exactly as described, very good quality and in perfect condition! I am very happy and would definitely order again! This site is highly professional and reliable with deliveries! I don’t understand the negative reviews... just perfect thank you 🙏🏻 love my new caps !!!!

18 de maio de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello Stefan. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Karmen

Avaliado com 1 de um total de 5 estrelas

Extremely low grade quality

Extremely low grade quality clothing. I spent $200 for 3 items thinking they were genuine NBA official merchandise.

What I received was cheap quality crap, weird fit and just generally very poor quality.

I’ve had better quality buying fake branded clothing in thailand or bali

Will never use again. Very expensive was as expensive as buying from a retail sports store of which I thought fans edge was

11 de maio de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Good morning, J. I am truly sorry the items received were not to your satisfaction. I would like to make this right. Please send me an email at customerfirst@fansedge.com with the order details. Thank you, Maribell

Avaliado com 1 de um total de 5 estrelas

Garbage company

Garbage company, received the wrong shirt first and then never received the correct one even though I received an email saying it was delivered. Company said they would not send another out. Don’t use them!!

6 de maio de 2021
Avaliação não solicitada
logotipo da Fansedge

Resposta da Fansedge

Hello Winston. We apologize for any inconvenience regarding your order. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us so that we may assist you further. Sincerely. Karmen

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