Would give 0 stars if possible. Terrible company to deal with and rip off merchants. Director (Zuzar) not responding now and has failed to reply my last email dated 26th October 2020 (attached on goog... Ver mais
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Veja o que dizem as avaliações
FCI staff all easy to deal with, knowledgeable and listen well. Sanjay helped us with sofas, day beds, bar stools, bed and foot stools, finishes, materials and alternative ideas. They offered... Ver mais
A empresa respondeu
Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery a... Ver mais
A empresa respondeu
I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to e... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Designer de interiores
- Loja de Iluminação
- Loja de Móveis para Quartos
- Loja de móveis para sala de estar
- Loja de utensílios de cozinha
Escrito pela empresa
If you're looking for quality contemporary furniture, FCI London is the place to start. Our team has been designing and selling contemporary furniture in London for over 40 years and we love what we do. Our 30,000 square foot showroom in North London showcases pieces from over 700 of the world's most exciting designers and brands, from luxury Italian furniture to European designer furniture, all under one roof. As London's largest luxury furniture showroom, FCI London brings together high quality sofas, fitted and walk-in wardrobes, designer kitchens, dining furniture, statement lighting and much more, sourced from the leading names in Italian and European design. Whether you're furnishing a single room or an entire property, our showroom gives you the chance to see, touch and compare pieces in person rather than guessing from a screen. We work with private clients and trade partners alike, including interior designers and architects, offering guidance and sourcing support for projects of every scale, from London apartments to homes across the UK and abroad. We're open 7 days a week. See you in the showroom.
Informações de contato
Rays House, North Circular Road, Hanger Lane (Near Ealing), NW10 7XP, London, Reino Unido
- +44 (0) 20 8153 1235
- info@fcilondon.co.uk
- www.fcilondon.co.uk
4,4
Excelente
706 avaliações
Sem histórico recente de pedidos de avaliações
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Excellent and attentive service
The service, patience and understanding
21 de junho de 2026
Avaliação não solicitada
Resposta da FCI London
Thank you, Anna Maria. Patience and understanding are not qualities that can be rushed into a process, and it is pleasing to hear they came through clearly in your experience with us.
FCI London is a showroom of considerable scale, and with over 700 brands represented, the range can feel expansive. Having a team willing to take the time to truly understand what a client needs, and to hold that focus across every conversation, is what turns a good selection into the right one. Build quality carries a piece only so far; the service behind it carries the rest.
We hope the result was worth every moment of it.
FCI is the place to go for amazing luxury brands for the home and service
I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to end, 10/10. They are very accommodating with difficult clients specific needs. Honestly, FCI is fantastic.
7 de abril de 2026
Avaliação não solicitada
Resposta da FCI London
Thank you, Voulla. Working with trade clients who bring specific briefs requires a particular kind of patience and expertise, and it sounds like Ben and the team handled both with their usual composure.
FCI London exists for exactly this kind of work: a showroom of real scale, with over 700 brands under one roof, built around the understanding that discerning clients have precise requirements. Build quality across the collections is something we hold to consistently, which matters enormously when your own reputation is tied to every recommendation you make.
Thank you for continuing to trust us with your clients.
great selection , nice and helpful stuff.
Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery and set up. It was all easy, tamely and accurate. thank you !
9 de maio de 2026
Avaliação não solicitada
Resposta da FCI London
Thank you, Vladimir. Finding the right coffee table is rarely as straightforward as it sounds, and it is good to hear the team guided you through it with the kind of care the process deserves.
From first conversation to delivery and setup, that seamless experience is something FCI London works hard to maintain across every stage. With over 700 brands under one roof and a genuinely knowledgeable team, the aim is always to match the right piece to the right space, at a standard of build quality that justifies the decision long after the room is finished.
We hope the table earns its place beautifully.
Needed some mirrors for our living…
Needed some mirrors for our living room. Shahnaz and the team were great in providing design recommendations and I appreciated being able to see these in person at the store
28 de janeiro de 2026
Avaliação não solicitada
Resposta da FCI London
Thank you, Oliver. Shahnaz will be pleased to hear your kind words, and it is always good to know the in-person experience made the difference.
Mirrors are one of those purchases that genuinely reward being seen at scale. A room's proportions shift entirely depending on placement, reflectivity, and frame weight, and that is precisely the kind of judgement that benefits from standing in front of the options rather than scrolling through them. At FCI London, with over 700 brands represented across an extensive showroom floor, those decisions tend to become much clearer in person.
We look forward to welcoming you back.
Excellent selection and knowledgeable staff
Excellent selection of wonderful furniture. Helpful and knowledgeable staff, especially the manager Perla Mignanelli.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da FCI London
Thank you, Celia. Perla has a wonderful instinct for understanding what a client is truly looking for, and that kind of informed guidance makes a real difference when the selection is as considered as ours.
FCI London draws together over 700 brands under one roof, and navigating that well takes genuine expertise. The build quality across the collections speaks for itself, but it is the people who ensure the right pieces find the right homes.
We hope whatever you have chosen settles beautifully into your space.
The showroom is great
The showroom is great - has wide range of products available and staff are known and friendly in particular Andrei who has been very helpful throughout.
2 de abril de 2026
Avaliação não solicitada
Resposta da FCI London
Thank you Mitesh, and it is always good to hear Andrei has been looking after you well. He has a considered eye and a calm way of guiding clients toward decisions they feel confident in.
FCI London is built around exactly that kind of experience a showroom of genuine scale, with over 700 brands under one roof, supported by a design team that takes the time to understand what a space actually needs. Quality of build is something we take seriously at every price point, and it shows in the collections on display.
We look forward to welcoming you back.
Absolutely fabulous team and exceptional products
We have completed a large project including 2 whole room furnishings with the invaluable help of Saran and Monika at FCI London. The service has been outstanding, from initial design consultation to helping us navigate choices; nothing is too much trouble for the team. We have been so impressed by the attention to detail, site visits and responsiveness of the team. The quality of finishes in all the products, from furniture to rugs and bespoke art work have been exceptional.
The team have been excellent about keeping us informed about lead times and are present at delivery to ensure everything is perfect. As with all large scale projects, there have been a few minor issues with goods which Monika, Saran and the aftersales team have managed with efficiency and ensured a positive outcome for us in every case.
We are currently working with Monika and Saran on another room and our outside space and look forward to seeing their amazing designs come to life.
30 de abril de 2026
Avaliação não solicitada
Resposta da FCI London
Thank you Ruth. It is genuinely pleasing to hear that Saran and Monika made a project of this scale feel navigable rather than overwhelming.
Two fully furnished rooms, rugs, bespoke artwork, and an outdoor space in progress: that is the kind of layered brief that rewards working with a team who know the breadth of what is available. FCI London carries over 700 brands under one roof precisely to serve projects like yours, where no two decisions are straightforward.
The build quality across every finish matters as much to us as it does to you. We look forward to seeing the final room and the outdoor space come together.
FCI offered us good quality, modern furniture
FCI offered us good quality, modern and many unusual designs which was exactly what we were looking for. Mansi was always professional and very helpful, especially when we were trying to decide on the fabric we wanted for our new dining tables and advised us on the different fabrics which was extremely helpful.
7 de setembro de 2025
Avaliação não solicitada
Resposta da FCI London
Thank you for taking the time to share this. Fabric selection for dining chairs is one of those decisions that looks simple on the surface but carries real consequence in daily use, and Mansi's guidance through that process clearly made a difference. Her knowledge of material composition and performance is exactly what our expert design team is there for. FCI London holds an exceptional breadth of modern and contemporary collections across our 30,000 sq ft showroom, and it's that range, well over 700 brands under one roof, that makes finding something genuinely unusual a realistic prospect rather than a happy accident. We hope the new dining pieces settle beautifully into your home.
FCI Furniture
Monika was super professional with great recommendations, exceptional taste and is fantastic at her job. FCI in general have very good high end products which have made my home look amazing and I’m so glad I made my purchases through her
10 de abril de 2025
Avaliação não solicitada
Resposta da FCI London
Thank you, Ady. Monika has a natural eye for matching the right piece to the right space, and it's clear she applied that here with real effect. Knowing the pieces have genuinely transformed your home is the best possible outcome. FCI London's collections are chosen with build quality and longevity in mind, and with over 700 brands across our multi-award-winning showroom, Monika had plenty to work with. We look forward to welcoming you back.
disappointment
I would like to express my disappointment with the handling of this order.
It has taken over seven months for the order to reach completion, and even then, the installation was not satisfactory due to fitting deficiencies then to be told I have to wait another 2-3 months to complete.
Following this, I have now contacted three other companies, all of whom advised that the same order, using exact same materials, can be completed within approximately 4-6 weeks and were shocked at the issues. In addition, I have had to pay my Internet engineer to connect and disconnect the wiring which has cost me additional money..
This makes the prolonged delay and the issues encountered even more disappointing.I have had to remove the units now and get another company to take over the project. Please proceed with caution.
31 de março de 2026
Avaliação não solicitada
The furniture is lovely and the…
The furniture is lovely and the customer service excellent
4 de setembro de 2025
Avaliação não solicitada
Resposta da FCI London
Thank you for taking the time to leave a review. Good furniture and good service should go hand in hand, and it is pleasing to hear both landed well. FCI London is London's largest luxury furniture and interiors showroom, with over 700 brands under one roof and a multi-award-winning reputation built on exactly this kind of experience. The expert design team works quietly in the background to make it feel effortless. We hope whatever you have chosen settles beautifully into its new home.
Great service and quality
We were assisted by Vidhi Hingu who gave us a great service - she was always available to answer queries we had. We are very happy with the table which looks fantastic in our project!
8 de dezembro de 2025
Avaliação não solicitada
Resposta da FCI London
Thank you for this. Vidhi is a valued member of our expert design team and consistent availability to answer queries throughout a project is exactly the standard we expect. A table that looks fantastic in situ is the best possible outcome, and we are glad the service matched it at every stage. FCI London works across 30,000 sq ft and over 700 brands, and we look forward to helping with the next project whenever the time comes.
Disgraceful service and total lack of accountability
I purchased a bed from FCI London which was faulty. What has followed has been one of the most frustrating and disappointing customer service experiences I’ve ever had.
Since identifying the fault, I have made repeated attempts to contact FCI by email and phone. Despite these efforts, I have been completely ignored. No acknowledgement, no explanation, no attempt whatsoever to resolve the issue. For a company that markets itself as a premium, high-end furniture retailer, this level of after-sales service is frankly unacceptable.
In an effort to resolve the matter, I even contacted the manufacturer directly — LOGO, the company that makes the bed. Shockingly, they also failed to respond, leaving me stuck between a retailer and a manufacturer who appear equally unwilling to take responsibility for a clearly faulty product.
When you spend a significant amount of money on furniture, you reasonably expect support if something goes wrong. Instead, I’ve been met with silence at every turn. This experience has completely destroyed any confidence I had in both FCI and LOGO.
I would strongly caution anyone considering buying from FCI to think very carefully. Once they have your money, you may find yourself on your own if a problem arises. Premium prices, but zero customer care.
21 de novembro de 2025
Avaliação não solicitada
FCI is great
FCI have a fantastic selection of furniture and their designer Cristina is superb. It is our ‘go to’ place for furniture and furnishings and Sanjay is always charming and helpful.
5 de setembro de 2025
Avaliação não solicitada
Resposta da FCI London
Thank you for this. A go-to destination for furniture and furnishings is exactly what a 30,000 sq ft showroom carrying over 700 brands should be, and we are glad both Cristina and Sanjay have made that relationship feel consistently worthwhile. Both are valued members of our expert design team and it is good to hear their respective strengths have come through across multiple visits. FCI London looks forward to continuing as your first stop for some time to come.
Staff member who interacts with customers and has excellent imagination and
Prior to our visit we had outlined what type of item we were interested in. Andrei took note and led us to the items which best met our requirements. However on viewing it became clear that these items didn’t really suit the space where the item would be sited. We did bring photos of the space and Andrei was able to suggest much more suitable items. He spent a lot of time showing us what would work and we were able to choose items that we could envisage would be ideal. On returning home we realized that one item would be too big. Fortunately the item came in various sizes (another reason why FCI is ‘a cut above the rest’)so we are now looking forward with confidence to our new purchase.
4 de outubro de 2025
Avaliação não solicitada
Resposta da FCI London
Thank you for this. The ability to read a space from photographs and redirect a brief toward something more suitable, without making the client feel they have wasted anyone's time, is a skill that takes genuine experience to develop. Andrei is a valued member of our expert design team and that combination of imagination and practical spatial awareness is exactly what we expect from the team. The fact that the piece came in a size that resolved the dimension concern afterwards is a good example of why working across 700 brands in FCI London's 30,000 sq ft showroom tends to offer a solution where others might not. We look forward to delivering the new purchase to the same standard.
Plain and Simple....go somewhere else
Awful company to deal with, if I could give 0 stars I would. Delivery of furniture several weeks late, I am now in week 7 of getting FCI to repay what I had to outlay to make fix the damage they did to walls which meant I had to get trades in. I have been met with a constant barrage of excuses on why the invoice is not being paid. Do yourself a favour and avoid there are other companies out there that can provide this service a lot better than FCI
24 de abril de 2025
Avaliação não solicitada
Very dissapointing experience - avoid!!
Very dissapointing experience.
Lots of back and forth on items and finishes, sales team confirmed one thing, but they didnt really know the products they were selling as certain items could only be produced in certain finishes - which I ended up telling them what and wasnt possible.
I ordered a table and chairs with FCI, delivery was quoted as 6 weeks, turned into 12.
When table was eventually delivered, it was not as ordered (extension leaf was in the wrong material). So I declined the delivery and returned the table.
Initially was offered a credit note, but requested a full refund, to include the installation cost which was applied to putting the table together. Table was eventually refunded (had to chase as took several days to process)
FCI refused to refund the install cost as they stated they had put the table together when they delivered it. No arguement there - they did indeed put the legs on the table, stood the table up and opened the extension - which was when I established it was not as ordered.
So I am left paying for the install of a table that was not what I ordered.
The products they sell can be purchased elsewhere, so I highly recommend you find a better supplier.
1 de fevereiro de 2025
Avaliação não solicitada
Outstanding follow up customer service
We ordered a cattelan ceramic dining table with the manufacturer guaranteeing the design - on delivery we realised it was incorrect. Kasia Frankiewicz, Operations Manager took over and ensured that we were able to order the larger size at no extra cost which actually is the only way of guaranteeing the design. Kasia was extremely professional and kept us informed over the whole process
18 de dezembro de 2024
Avaliação não solicitada
Resposta da FCI London
Thank you for this. A manufacturing discrepancy on a Cattelan ceramic table is precisely the kind of situation that reveals the true measure of a company's after-sales commitment, and we are glad it was resolved professionally and at no additional cost. Being kept fully informed throughout the process is the least a client should expect in those circumstances, and we are glad that came through consistently. FCI London works across 30,000 sq ft and over 700 brands, and the direct relationships with manufacturers like Cattelan that allow issues to be resolved properly are something we have built carefully over many years. We hope the table is now exactly as it should be.
Amazing furniture
Amazing furniture, accommodating and helpful staff.
Items stored well and delivered when required.
Highly recommend.
Love love love
20 de novembro de 2024
Avaliação não solicitada
Resposta da FCI London
Thank you for this, and for the recommendation. Furniture stored carefully and delivered precisely when required reflects the kind of operational care that matters as much as the product itself. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that standard of attentiveness from showroom through to delivery is something we hold to consistently. We hope to welcome you back before long.
Worked with Sanjay at FCI for selection…
Worked with Sanjay at FCI for selection of bedroom furniture which has just been delivered, furniture looks great and really enjoyed the customer service provided by FCI, no rush, no pressure, more than happy to spend time with you to ensure that everything is in order
28 de janeiro de 2025
Avaliação não solicitada
Resposta da FCI London
Thank you for this. No rush and no pressure across a bedroom furniture decision is exactly the environment a considered purchase deserves, and we are glad Sanjay gave the process the time it needed. Sanjay is a valued member of our expert design team and that willingness to ensure everything is in order before moving forward is something we expect consistently. FCI London works across 30,000 sq ft and over 700 brands, and we hope the furniture is looking exactly as you envisioned.
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