The two delivery drivers were excellent! They unpacked, assembled the bed, and took the rubbish away. Extremely polite and conscientious about covering their shoes to protect my carpet, and very caref... Ver mais
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Veja o que dizem as avaliações
Brilliant cheeerful team arrived with bed frame... and disposed of old bed frame and mattress - superking and heavy! - without any issue. Tricia at F&B was super helpful and couldn't have done more.... Ver mais
Delighted with my new bed from Feather & Black! Excellent quality and looks fantastic. The delivery team were brilliant. Very professional, friendly and efficient. They handled everything with ca... Ver mais
They kept us updated on delivery times. Delivery people were very good in taking away the old mattress and unwrapping the new one carefully. A bag for the old mattress didn't arrive until afterwards b... Ver mais
Detalhes da empresa
Sobre Feather & Black
Escrito pela empresa
We're passionate about creating simply beautiful products for the perfect bedroom, from hand-stitched mattresses made with natural materials to luxurious pillows and duvets, and the most stylishly designed beds and furniture. Whatever your requirements for the most important room in your house, we have a collection of timeless classics to make your bedroom the dream place to escape to night after night.
Informações de contato
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I was told that the cushions were free…
I was told that the cushions were free but I was billed for them.
The customer service
The customer service. The sale made the choice irresistible.
Brilliant cheeerful team arrived with…
Brilliant cheeerful team arrived with bed frame... and disposed of old bed frame and mattress - superking and heavy! - without any issue.
Tricia at F&B was super helpful and couldn't have done more. The whole team were really great.
Very pleased would recommend.
The lady in the shop was really helpful…
The lady in the shop was really helpful when assisting us in picking a new bed. Would recommend to use this shop.
Excellent range of quality products
Excellent range of quality products at reasonable prices. Extremely pleased with the wrought iron bed frame we purchased for a guest room. Well made and sturdy. Certainly looks like it will last a lifetime!
Great Oliver bed
Great Oliver bed, loving the Coral colour, I’m really pleased with this purchase.
Delighted with my new bed from Feather…
Delighted with my new bed from Feather & Black! Excellent quality and looks fantastic.
The delivery team were brilliant. Very professional, friendly and efficient. They handled everything with care and made the whole process effortless.
Great product, even better service.
Delivered on time and efficiently
They kept us updated on delivery times. Delivery people were very good in taking away the old mattress and unwrapping the new one carefully. A bag for the old mattress didn't arrive until afterwards but the delivery men wrapped the old one in the wrapping for the new one and taped it all up securely. Very efficient.
The two delivery drivers were…
The two delivery drivers were excellent! They unpacked, assembled the bed, and took the rubbish away. Extremely polite and conscientious about covering their shoes to protect my carpet, and very careful when moving the bed upstairs. They phoned to say they were on their way and gave a 15 minute update before they got to us. Thank you.
Adien, Stuart & Tod were a profession Team
The Delivery team were helpful, wore Overshoes the guys Adien, Stuart, Tod were friendly and took the items to the Bedroom, they kept me informed on route and were perfectly on time.
Left me instructions information overall excellent
Super helpful
A problem occurred on the morning of delivery, but this was resolved quickly an effectively by customer services and the delivery drivers. They did what was necessary to ensure a happy customer.
A welcoming and friendly atmosphere
A welcoming and friendly atmosphere. Staff knowledgeable but not pushy. Gave us space and time to consider our selection. Explained the difference between different make ups of the mattress. An easy and efficient order process.
Excellent customer service
Excellent customer service, would definitely shop with feather and black again soon.
Great service, third purchase
Excellent service and advice from Jasmine when choosing our new bedstead. This is the third bed we have purchased from feather & Black as we like the designs and the quality of materials. 4 stars given as some items I was interested were not in stock.
Great experience
Great experience. Don’t think I have met a more helpful salesperson. Very friendly great knowledge and left with a new bed. Thank you
Beautiful product
I visited the Watford store, they had just had new product set up. The store was very inspiring. I could of bought the whole shop! My purchase was polite, efficient & the staff were extremely knowledgeable.
Professional 'above and beyond' service
I have had an amazing experience from the Dreams store which stocks Feather & Black in the Knaresborough store.
Isabella who is the key Feather & Black specialist ~ well, she has gone above and beyond to assist me with a special purchase with a limited window of opportunity for the delivery. I have purchased the most beautiful bed for my sister in law, which is being made to order by the supplier of the new collection of Iron and Brass beds that F&B have recently launched... honestly, the care and support offered by everyone involved is a credit to Feather and Black, the iron bed company making the bed and Isabella at Dreams...They have worked together to help me, the kindness and communication from the team involved has been nothing short of above and beyond. The 'can do' attitude from them all has been incredible. I can't thank them enough.
Really good experience
Really good experience. The lady in the showroom was exceptional. Very knowledgeable and we had no pressure put on us.
Having been to several other shops and not ordered , her knowledge and experience made us feel reassured and we purchased not only a luxury mattress but also a new bed
Would certainly recommend going along to their showroom
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