Fidelity International Avaliações 6.668

Phone lines must be answered quickly. However, once put through to Kiro (he gets 5 stars) everything was great - patient, understanding and professional. Thank you very much.

Maebh in customer services was by far the most helpful agent I have encountered on any help line.
She also offered to pass on feedback that your website is the only one on our system that refuses to load via our excellent Firefox browser.

Great customer support, called me back and sorted my issue quickly without any fuss.

Great customer relations communications Roderic could not have been more patient and helpful.

The person I spoke to was extremely helpful and informative.

Excellent Customer Service - prompt response to my enquiries.

George provided me with excellent support throughout the resolution process with clear communication and professionalism demonstrating customer focus values
Thank you

Federico Valter Comis

Raymond was very helpful and exceptionally patient helping me retrieve information online.

Exceptionally careful, detailed and helpful advice to my rather unusual questions which clarified a particularly difficult situation. This was customer service at its very best.

I found Aida very helpful and understanding giving me all the information I needed to know in taking time to guide me through everything

I rang Fidelty this afternoon.Phone was anwered promptly
I spoke to Feyi .She was patient and answered all my questions nothing was too much trouble.She was polite & spoke calmly & reassuringly.

Very polite and helpful in the task I wanted to complete
Micheal was very patient and understanding

He was excellent. He really knew his stuff and was quick at coming back with the information I needed.

Rachel was amazing, and the process was so simple. Excellent communications. Thank you.

Maisy was fantastic and what a pleasure to deal with.

However your Bed & ISA portal is awful and very unintuitive- I raised this last year and it's still as clunky as ever. You need to have a simple process for ticking the funds you are selling, which will mirror those quantities in the ISA transfer.
This whole manual calculations for the percentage splits of each fund is frankly ridiculous.
Also as feedback, other platforms allow the Bed & ISA of equities as well. You are very much in the minority with this.

Patient and polite customer services by Sunish
Went above and beyond

At the moment any interaction I have with technology can cause me stress. I am happy to say that Roderick could not have been more helpful in guiding me through establishing an online account. He was empathetic, knowledgeable and above all patient, and together we got it all sorted. A surprisingly, a very pleasant experience thank you.

Fidelity Customer Services- Edet, was extremely helpful, efficient and patient! Excellent service

The colleague I spoke with was knowledgeable, proactive, positive, progressive and intuitive.
He really helped me understand the product I had and what was available

Mohammed, was very knowledgeable and helpful today. I was making a FAD drawdown and he helped me work through the online process in a very calm and confident manner and made me feel at ease with this transaction.
Thank you Mohammed ( hope that is the correct spelling) and I hope you are around when I next need assistance.
All the best,
Sarla

Kanaan helped me make two purchase orders into investment funds which I had chosen. He was professional, efficient and friendly. The transactions went through securely and swiftly. Excellent help and service.