Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Ver mais
A empresa respondeu
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous q... Ver mais
A empresa respondeu
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase Fortunately I spoke with Jamie Wellum & thanks for having people like this in your c... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contato
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The renal was sent to me in plenty of…
The renal was sent to me in plenty of time and it is an easy way to renew and pay
29 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We're delighted to hear your renewal was sent in plenty of time and that you found the renewal and payment process easy and straightforward. We really appreciate your kind comments.
Explained well over the phone for what…
Explained well over the phone for what I wanted
29 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We're delighted to hear everything was explained clearly over the phone and that you received the information you needed. We really appreciate your kind comments.
Excellent service for new home insurance
Jamie was very well spoken and kind and was very good at explaining the different policies to me when helping me decide my home insurance.
29 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie was so kind, professional, and clear in explaining the different policy options. It’s great to know he helped you feel confident in choosing the right home insurance. We’ll be sure to pass on your kind comments.
I am a carpenter & have zero admin…
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase
Fortunately I spoke with Jamie Wellum & thanks for having people like this in your company, he made it all so easy & understandable, very happy with this service & will alway use you guys & certainly recommend !
Massive thanks Jamie
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Very pleased
Very pleased, it was very easy to cancel the policy as we purchased a new property.
29 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re pleased to hear you found the cancellation process straightforward following your house move. Your feedback is very much appreciated, and we wish you all the best in your new home.
Contents Insurance for New Home
I spoke to Jamie to arrange contents insurance cover for my new home. He was very polite and provided clear explanations of the policy options as we spoke, leaving me no doubts about the cover I was arranging.
23 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your review. We’re delighted to hear that Jamie was polite and provided clear, thorough explanations of your contents insurance options, leaving you confident in the cover you arranged. Your kind feedback is very much appreciated and will be shared with him.
Never Judge a Company
My Policy covered 5 properties. The renewal proposal arrived, all OK except for one item, the overall total figure was fine but there was no breakdown of the cost to each property which was required for accounting purposes. I telephoned on Monday the22nd of June & explained this & was assured that it would be dealt with & the breakdown emailed to me, hopefully that same day. It did not arrive.
It still had not arrived by Friday the 26th so I rang again just after 2.00pm, this time I spoke to James Buckland who, in the next couple of hours sorted it, emailed me the result & then, at my request emailed the specific item I needed on headed paper. I instantly phoned First2Protect again & paid the Premium by 4.00pm.
I used to tell my Customers " Never judge my Company by whether something goes wrong, judge me by what I do when something goes wrong" In this case it was dealt with & the Account settled within 2 hours of the problem being made known to James Buckland, You cannot do better than that.
26 de junho de 2026
Resposta da First2Protect
Thank you for your detailed review. We’re sorry the breakdown wasn’t provided promptly following your initial call, but we’re very pleased to hear that James was able to resolve this quickly and efficiently, providing everything you needed to complete your renewal.
We really appreciate your balanced perspective and your comments about service recovery—they mean a great deal to us. Your feedback will be shared with James and the wider team as an example of putting things right.
Rosemary Trelease was very helpful and…
Rosemary Trelease was very helpful and clear in her explanations. She provided all the options and gave examples that helped me make the best decision.
22 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Rosemary provided clear explanations and helpful examples to support your decision. We’ll be sure to pass on your kind comments.
Changes to my policy ahead of renewal
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous quote which he was able to retrieve. Despite only recently joining the company, he was extremely knowledgeable, polite and courteous and managed to sort out my policy. I would highly recommend this company who have excellent customer service.
26 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your detailed feedback!
We’re delighted to hear Lewis was attentive, knowledgeable, and able to support you effectively—even being new to the team. It’s great to know he was able to retrieve your previous quote and tailor your policy to your needs.
We really appreciate your recommendation and will be sure to pass on your kind comments.
My advisor was Jodie
My advisor was Jodie
Jodie took great care to explain and advise on the best policy for us for our buildings and content insurance
Would recommend !
27 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie took great care to explain everything and helped you find the right buildings and contents cover. We really appreciate your recommendation!
My advisor was called Evelyn
My advisor was called Evelyn
She talked me through each step and everything that’s Available and any extras I may want to include in my policy. Very friendly service 10/10
Made my day brighter after having a bad day and explained what happened next and when my policy is due to start and how much each month payments would be.
Made my experience easy helpful. Thanks again
25 de junho de 2026
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evelyn provided such friendly and supportive service, especially when you needed it most. It’s great to know she made everything clear, easy to follow, and helped brighten your day.
We’ll be sure to pass on your lovely comments
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Really helpful staff
Really helpful staff. Charlie who talked me through our options was great. Easy to understand and very helpful. Got a good deal on a slightly complicated home insurance.
26 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was so helpful and clearly explained your options, especially with a more complex policy. It’s great to know you secured a good deal—we really appreciate your kind comments.
Helpful and professional service.
Helpful and professional service.
26 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you received helpful and professional service—we really appreciate your kind comments.
I phoned for some advise on how to…
I phoned for some advise on how to renew my policy & I spoke to Curtis Gillard who was very helpful & informative on how to do this online.
Thanks for your help Curtis Gillard
26 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was so helpful and informative in guiding you through your renewal. We’ll be sure to pass on your kind thanks.
Fast process with out being rushed
Fast process,and well explained, was happy to explain things that I didn't know making make this experience easier when makeing decision easier for new time buyers.
25 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear the process was fast, well explained, and made things easier for you as a first-time buyer. We really appreciate your kind comments.
I made an enquire for an home insurance and in a shortest possible time they found me a suitable quote to suit my special circumstance.
This company take their customer service seriously. They listen and provide services according to the needs of the customer
24 de junho de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear we were able to find you a suitable quote quickly and tailor it to your circumstances. Providing a personalised and responsive service is very important to us, so we really appreciate your kind comments.
I have had contents insurance with…
I have had contents insurance with First2Protect for around 5 years now and they’ve always been super helpful.
I am due to move house soon and have been looking to get buildings instance. I spoke with Curtis Gillard today who was very knowledgeable and super helpful and friendly. He was also very honest and did not want me to spend more than I should have to. Thank you ☺️
26 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your continued support over the past 5 years!
We’re delighted to hear you’ve consistently had positive experiences with us, and that Curtis provided such knowledgeable, friendly, and honest advice while helping with your buildings insurance. We’ll be sure to pass on your kind comments ☺️
My experience today was great
My experience today was great. I spoke with Amber and she really helped clarify everything for me and made sure I understood everything every step of the way. She was also extremely patient with me which was kind!
26 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Amber was so helpful, patient, and took the time to ensure everything was clearly understood. We’ll be sure to pass on your kind comments.
Great customer service from Aaron
Great customer service from Aaron - everything was very clearly and efficiently explained.
26 de junho de 2026
Avaliação não solicitada
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided clear and efficient support. We really appreciate your kind comments.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.