This is the second time Jamie has come to my recuse and 100% deserves the gold ⭐️⭐️⭐️⭐️ stars. Jamie is a very dedicated, professional reliable guy. The first time he came to me when I broke... Ver mais
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The recovery man Jim was great and friendly. He rang to advise he was en route and arrived on time. Very polite and careful with minimal disruption to traffic. He rang immediately to say the vehicle h... Ver mais
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My car was stranded in a garage in Yorkshire and transported to a garage in Huddersfield. I was in Somerset at the time having hired a car to get home. Safe delivery and arrived at garage as expected... Ver mais
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Efficient, professional & courteous customer service. I rang to arrange a Home Recovery to the Dealership. This was faultless. I was contacted on the morning of Recovery & given an estimated time of... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2002, First Call offers great value breakdown cover at fixed prices for any age vehicle. With a focus on customer service and a personal touch when assistance is required, motorists have trusted First Call for over 24 years to help them when they need it the most.
Informações de contato
Suite 3, Dairy Barn Mews, CO11 2BZ, Lawford, Manningtree, Reino Unido
- 01206 766800
- enquiries@firstcallmotorbreakdown.co.uk
- www.firstcallmotorbreakdown.co.uk
4,8
Excelente
294 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic quick professional no messing…
Fantastic quick professional no messing about . 👍
7 de janeiro de 2026
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.
Vehicle Recovery
2 bad days broken down , Xmas and New Year’s Eve. First time came out got car going everything fine for a week then had to call out again. Recovered car back to dealership where everything was sorted on warranty. The call handlers and the recovery people were excellent and would highly recommend if needed .
31 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Breakdown pick up
The breakdown vehicle arrived within the hour
The driver was friendly and pleasant and happily sorted the car being loaded
Reassured me all would be well
I was very impressed
30 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to leave a review we always try to offer the fastest service during a difficult time.
Happy customer
Came relatively quickly, charged battery and informed that if any further problems on Monday to call him and he will get me straight to a garage. It wasn’t needed but the offer was much appreciated
27 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to review the recovery service that we provided. We always try to assist with a view to get your vehicle repaired and back on the road as soon as possible.
Vehicle recovery
The recovery driver let us know when he was setting off and his estimated time of arrival. When he arrived he was very polite and helpful and was careful with our vehicle. An all round excellent service
29 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Amazing response from recovery company
Amazing response from recovery company. I have been waiting just over an hour to get my car strapped on a tow truck !
17 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.
My car got recovered today
My car got recovered today. The team were very helpful and friendly. Thanks again.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Jamie was first class
15 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Great service
Great service, prompt arrival, professional job. I was kept regularly updated with the location of the recovery vehicle prior to arrival and an eta was provided also which helped with planning. Very satisfied with service received, would recommend.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.
I reported my vehicle as broken down at…
I reported my vehicle as broken down at home, late on a Friday afternoon. My vehicle was recovered early on Saturday morning, after a telephone call to discuss and arrange this. I was kept informed at every stage of the recovery and I am completely satisfied with the service provided
5 de dezembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Terrible customer service, avoid at all costs
Terrible customer service, don't answer phones, slow to turn -up, charge you for recovery that is clearly included in your policy. As already stated National recovery is 100% included in the policy so the response below is completely inaccurate and dishonest.
24 de novembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for your review. We have been able to locate the details of your assistance request based on the information you provided.
We are sorry to hear that you felt the customer service fell short on this occasion. On the day of your breakdown, our network was experiencing exceptionally high demand—over double our usual volume of assistance requests—which did unfortunately lead to longer waiting times for calls to be answered.
Regarding the arrival time of the recovery vehicle and the charge you mentioned, this relates directly to the type of assistance that was requested and what is included within your policy. As explained at the time, your cover—provided as part of the vehicle warranty rather than purchased directly from us—includes a specific recovery mileage limit. The destination requested by the driver was approximately twice this limit. The charge applied was solely for the additional mileage beyond what the policy covers.
Because of the extended distance required, arranging a recovery operator who could undertake a minimum 140-mile round trip naturally took longer than a standard local recovery. Despite these challenges, a suitable driver was allocated and dispatched within 60 minutes of the recovery destination being confirmed, which is considered a reasonable timeframe given the distance involved and the high national demand that day.
We appreciate that delays are frustrating, and we apologise if the wait felt longer than expected. However, considering the circumstances and the nature of the assistance requested, we believe the service provided was appropriate and within policy terms. To clarify your final concern, the additional charge was necessary because the destination requested exceeded the mileage included in your warranty-based cover.
Quick and professional
I was surprised how quickly the truck arrived and the driver gave good advice after trying to get the car going. The service was efficient and professional all round.
24 de outubro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.
Great communication with updates
Great communication with updates. Very professional and timely.
16 de outubro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Great service
Great service. They arrived within an hour and fixed my car in the spot. Brilliant and worthy of 5 stars
14 de outubro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to review the recovery service that we provided. We always try to assist with a view to get your vehicle repaired and back on the road as soon as possible.
Excellent and fast service
Came to my aid quickly and swiftly resolved the problem. Communication was great throughout.
14 de outubro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Quick arrival time
Quick arrival time despite grid lock on M62. They support whats3words they found us within an hour. Quick tire change and allowed my partner and little boy to sit in the recovery truck out of the way of dangerous fast moving traffic.
11 de outubro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to leave a review we always try to offer the fastest service during a difficult time.
Howard
Howard sales recovery highly recommended. Reported my breakdown got a text within minutes with estimated time of arrival, arrived very quickly within the hour. I was highly satisfied with the service provided Thank you
7 de outubro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.
Very efficient
The call handlers were very knowledgeable and helpful and the response time very prompt.
18 de setembro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Excellent service from call to recovery
Breakdown call handler Chris was brilliant, my phone kept cutting out but he called me back twice, was empathetic and very helpful . He texted to give me eta of recovery truck although thankfully the driver arrived well within time frame . Truck driver/ mechanic was able to restart my car, stayed with me to make sure it ran and gave me advice on taking it to garage asap. Overall a very positive experience from a stressful situation.
3 de outubro de 2025
Avaliação não solicitada
Resposta da First Call Motor Breakdown
Thank you for taking the time to post your review. We appreciate the feedback and are pleased that you were happy with the assistance that we provided.
Resposta da First Call Motor Breakdown
Thank you for taking the time to leave a review, we always aim to offer a fast and efficient recovery service.
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