From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Ver mais
A empresa respondeu
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Ver mais
A empresa respondeu
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Ver mais
A empresa respondeu
Detalhes da empresa
- Agência de Viagens
- Resort de Praia
- Serviço de hospedagem nas férias
- Agência de turismo
- Operador de turismo
Escrito pela empresa
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Informações de contato
Reino Unido
- www.firstchoice.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Palma Nova again this year
Easy to search for holiday found just what we were looking for at a very competitive price with decent flights and a lovely hotel
8 de março de 2025
Resposta da First Choice
Thank you for your 5* review,
It's great to hear you found a great deal!
We hope you have a lovely time!
So easy to book online.
4 de fevereiro de 2025
Resposta da First Choice
Thank you for leaving a review!
We're thrilled to hear you found our online booking process so easy.
We strive to make the experience as smooth and convenient as possible for our customers.
I hope you have a great holiday with us. ✈️😊
Resposta da First Choice
Thank you for leaving a review!
I am glad to hear that the booking system was easy for yourself, and thought it was good communication.
I hope you have a great holiday with us 😍✈️😊
Can't fault them so far
Can't fault them so far! Communication about amendments has been quick and helpful
10 de janeiro de 2025
Avaliação não solicitada
Resposta da First Choice
Thank you for your lovely review,
I am glad you are happy with our service,
We hope you have a fantastic holiday.
ease of booking and choices
2 de março de 2025
Avaliação não solicitada
Resposta da First Choice
We appreciate your kind words about our booking process and the variety of options we offer. We strive to make it easy for our customers to find the perfect holiday.
Booked online great simple procedure.
Booked online great simple procedure.
Cristmas in Gambia,whats not to like.
1 de março de 2025
Avaliação não solicitada
Resposta da First Choice
Thank you for your lovely feedback, have a great time!
Was looking to book a holiday but when…
Was looking to book a holiday but when did this company NOT include transfers in the price. Booked with Jet2 instead as everything included in price.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da First Choice
Thank you for taking the time to provide feedback. We have recently introduced more flexibility options for our customers by offering holidays which allow you to choose and pay only for what you need, such as luggage and transfers. These can be added in the booking process according to only what you'd like to book. After lots of positive feedback, we have found that this is a popular option, although we understand it may not suit everybody.
We thank you for taking the time to share your feedback with us, and we hope that we may be able to assist you in the future. Wishing you a lovely holiday!
Very helpful advisor on the phone who…
Very helpful advisor on the phone who went out of her way to help us
23 de fevereiro de 2025
Resposta da First Choice
Thank you for your lovely feedback! It is great to hear that you experienced some fab customer service. We will certainly pass this feedback over! :)
Not very clear on transfer inclusion
Not very clear on transfer inclusion, states no transfer but I chose coach transfer, now it’s not an option to amend, ability to ‘add request’ is not available, when there was no request available when first booking.
18 de fevereiro de 2025
Resposta da First Choice
Thank you for taking the time to leave a review.
We understand your frustration with the unclear information regarding transfers. I have investigated this further and can see you have a coach transfer applied to your holiday. Unfortunately we are experiencing technical difficulties with coach transfers showing within the manage my booking our IT team is actively trying to get this resolved.
Despite the initial disappointment I do hope you go on to have a fantastic holiday.
Excellent will book all future holidays…
Excellent will book all future holidays with First Choice
14 de fevereiro de 2025
Resposta da First Choice
We are thrilled to hear you had an excellent experience with us. Your positive feedback means a lot to us and we are committed to providing exceptional service for all our customers.
La Gomera - Canary Islands
Very good holiday, travel, hotel and location but beware of two totally unacceptable circumstances that they don't tell you about - as usual it's all down to lack of adequate communication.
On the ferry across to La Gomera I had the haul a heavy suitcase up three flights of steep, narrow , slippery stairs when boarding with no lift, rep or crew (who refused to help me) in sight. Yes there was a solution but no one was told about it nor did they explain how to access it!
Hotel - we were dumped, at 9 pm in the dark, 500 yards away, with a driver who spoke no English, pointing in the vague direction of restaurants and other buildings. He could have driven into the hotel - but chose not to!
24 de janeiro de 2025
Avaliação não solicitada
Resposta da First Choice
We appreciate you taking the time to share your experience. We understand your frustration with the lack of communication regarding the ferry and hotel transfer. It's important to us that our customers have a smooth and enjoyable journey, and we'll certainly take your feedback into account as we strive to improve our communication and processes.
Fantastic online experience the website…
Fantastic online experience the website is so easy to use and the App.
5 de fevereiro de 2025
Resposta da First Choice
Thank you for your lovely feedback, we really appreciate it!
First class service…
Every one of your employees I have spoken to have been helpful. Such a brilliant service I now have three holidays booked with you
18 de janeiro de 2025
Resposta da First Choice
That is so lovely to hear! Thank you for your feedback, we really appreciate it! Have the best time on your holidays :)
Very polite lady on phone and very…
Very polite lady on phone and very helpful
10 de fevereiro de 2025
Resposta da First Choice
It is great to hear that you had a lovely experience with our customer service team! Have an amazing holiday!
Advice and help from staff fantastic
Advice and help from staff fantastic. Great price
9 de fevereiro de 2025
Resposta da First Choice
Thank you for your lovely feedback! Have a great holiday :)
Their website is very informative
Their website is very informative. I also had to use their customer services twice. Once to amend my booking dates and accommodation and again to update the passenger info as their website was playing up. They were very friendly and helpful both times.
31 de janeiro de 2025
Resposta da First Choice
It is great to hear that you had a positive experience with our customer service team, we really appreciate your feedback! Have an amazing holiday!
NEVER AGAIN!
Given the amount of notice, explanation about a health matter we felt more consideration may have been given in terms of our reluctant cancellation.
Instead we have ended up paying nearly £500 for a holiday which we feel maybe made available to someone else, it is not until mid-June!
We hadn't used First Choice for a number of years and never will again.
In our opinion, very short sighted given the competition in the market.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da First Choice
Thank you for your feedback, we do appreciate any feedback good or bad and for the time you have taken to provide this for us. I have taken a look at this for you and can see that we were able to offer at looking into alternative options for you on a couple of occasions however you decided that you would like to proceed with the cancellation at this time. We completely understand that losing deposit can be a lot of money and so we will always assist where we can in offering any options we have available as an alternative to cancellation.
I understand this may be disappointing, and we can only apologise, however we are unable to override terms and conditions which you agree to when confirming a holiday and so on this occasion it was loss of deposit to proceed with cancellation.
We are sorry for any disappointment caused on this occasion, and we do hope that we may be able to assist for you in the future if you look to book a new holiday with us.
Web site brilliant
The absolute ease of using their web site was fantastic. No jumping around etc.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da First Choice
Thank you for your 5 star review. We're glad you found it to be a positive experience.
The customer service advisors were easy…
The customer service advisors were easy to understand and were the best I’ve spoken to . Very helpful. Thankyou very much Mr. Bergin.
28 de janeiro de 2025
Resposta da First Choice
Thank you so much for your amazing feedback, it is great to hear that the service provided lived up to your expectations! Have a lovely holiday.
Holiday Booking
Reviewed a number of holiday companies for our Summer holiday, First Choice was best for prices and easy to book with
28 de janeiro de 2025
Resposta da First Choice
Thank you for making your holiday booking with us, we hope you have an amazing time!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.