Firstcry Avaliações 

Writing
This has been one of the most frustrating and disappointing online shopping experiences I’ve ever had.
I ordered a birthday decoration set on 15th March for my daughter’s birthday on 24th March, with a promised delivery date of 20th March. The package even reached the nearest delivery hub on time, which made me believe everything was on track. But since then, it has just been sitting there with absolutely no movement.
For the past 4 days, I have been calling customer care daily, and every single time I get the same scripted response: “It will be delivered today.” Clearly, that is nothing but false assurance. Not only has the order not been delivered, but there has been zero accountability, zero transparency, and complete disregard for the urgency of the situation.
This is not just a delay — this is ruining an important occasion. What is the point of ordering in advance if the company cannot even fulfill basic delivery commitments?
Highly unprofessional service, poor logistics management, and completely unreliable customer support. I will seriously reconsider ever ordering again and would strongly caution others against relying on them for time-sensitive purchases.

Amazing experience

I recently visited the FirstCry stores.staff was helpful and showed some product demos.really good services.

Unethical Business! Una(himachal pradesh) Showroom refuses to honor written replacement policy.
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I am writing this to warn other parents about the FirstCry showroom in Una, Himachal Pradesh. I purchased two baby blankets on March 11. Their official bill clearly states a 7-day replacement policy, yet when I went back on March 12—just 24 hours later—the management flatly refused to honor it.
​This is a clear case of consumer fraud. They use the FirstCry brand name to gain trust but follow zero ethics. Furthermore, it is obvious that many of the positive reviews for this specific outlet are fake and posted by their own associates to drown out genuine complaints.
​Do not trust their verbal or written promises. If you value your money and expect honest service, shop elsewhere.
​Date of experience: March 12, 2026

Worst experience
Product not delivered from 20 days, the delivery partner making non sense excuse. They said COD toh hai , chor do mt lo .... 2. Parcel bada h toh app koi vehicle provide karo.
We are not fool that we ordered the product for home 🚚.

I ordered a mattress for a baby, and it came in a very dirty, damaged box. This is a very telling sign of the conditions of their warehouse - and beware this is supposedly a baby product website.

The product was bought in November and after two months had an issue with the folding of the stroller and we could not use the stroller. On raising a complaint , they took literally one and half month to finally figure out the solution and arrange a technician. But the technician y did not visit till date you repair it. Being a reputed company is just got the heck of the name, I did not find a service so bad for any other product. Being a product meant for infants, these people taking their own sweet time and not attending to it till date, shows how reckless they are . I just don't recommend FirstCry to any one after experiencing such pathetic service.

Poor service..

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This is my order id and you people are telling me that you already shipped the correct product but i didn't received the product. I already sent you the video and photos also. But you people are not ready to accept your mistake, may be it's your courier partners mistake. I lost my money and i didn't get the product
So am going to file a complaint against firstcry in the consumer court
Thank you
Saranya

Poor service.. always delaying in delivering products. Pathetic

Don't buy from firstcry I have ordered item from them it's been an 11 days still I haven't received my order yet.this is so unprofessional.

Very bad place. Very old products really making customers fool

I ordered a product from FirstCry, but it was not delivered on time. After more than a week, the delivery person called and asked me to share the OTP. He only asked for the OTP and did not deliver the product. Later, I raised a complaint stating that I had not received the item.
However, when I was contacted by FirstCry’s customer service, they informed me that since I had shared the OTP and the status shows the product as delivered, I need to contact the delivery person directly. They said they were unable to help further.
I am extremely dissatisfied with this service. This is not the first time I have experienced delayed delivery — and by delay, I mean more than 10 days. Overall, I have had a very poor experience, and I would not recommend purchasing from FirstCry.

the store has a wide range of products and the staff was very supportive. Overall it was a really nice experience

Very bad product and staaf behaviour
Return policy are very bad
Don't buy andy product to first cry

good place for baby shopping and the product quality is good and i am satisfied with my purchase

I had a bad experience from this app , its completely useless , I ordered seba med shampoo and they delivered soothing wipes . There is no respect when we call to there service center and now they just cancellation my request telling there is no proof !!! Recommending everyone not to use this app its cheap

My experience with FirstCry has been shocking and extremely disappointing. The delivery agent picked up my product, yet later I was told that the item was “not picked up.” This is completely unacceptable. On top of that, the delivery person asked for extra money, which is highly unprofessional and suspicious.

Customer service is equally disappointing. Calls are not answered properly, and when they do respond, no real help is provided. Instead of resolving the issue, they put the burden on the customer and ask for CCTV footage and investigation from our side. It feels like they are trying to avoid giving refunds rather than solving genuine problems.

I feel cheated and mentally harassed. Based on my experience, I would strongly advise others to be very careful before shopping here.

We ordered the items on purpose and item never came. They gave a refund but it did not serve our purpose.